Forum Discussion
Not For Profit Licence suddenly disappeared and then deleted
Hi All Have a big issue. Have a not for profit account for our charity. Renewed licence earlier in the year and all was ok and working. Then a few days ago I had reports of not being able to access ...
gramit were you able to resolve?
I just open ticket with suport. It is about 2 week when i opened the ticket and it is not resolved yet...
Good luck!
It's not good for us. 20+ years of institutional memory and data gone.
After several escalated tickets, emails, and calls, it's been confirmed that everything has been deleted and is unrecoverable due to a missed 14-day recovery window. What?!?!
It took us a week to actually talk to someone after being repeatedly dropped by a bot.
Apparently, others have experienced the same.
It is catastrophic to us, and we cannot fathom why they took this route.
Why not just start charging everyone for apps and services?