Forum Discussion
Not For Profit Licence suddenly disappeared and then deleted
We have the same exact issue!
We never received notice that the nonprofit license was ending, and we continue to receive $0 invoices with a note stating that our current license expires later this year in November 2026. When I log in to our admin account mailto:email address removed for privacy reasons all of our users, products, licenses, folders and files are gone.
I've been unable to connect with tech support. The phone and chat support are AI, do not address this issue, and hang up when my needs do not fit their support protocol. Emails go unanswered.
Does anyone have a direct contact?
Community ManagerYou may find help here?
Thank you, JillArmourMicrosoft​ .
Sadly (or maddeningly), the nonprofit support person cannot recover data.
Anyone I've been able to connect with insists we were notified, but I cannot find one email or message about this. I have a record showing we renewed our nonprofit business license in November of 2025, along with monthly $0 statements indicating it ends in November of 2026, but that doesn't seem to mean anything. They are blaming us for missing a grace period that we were completely unaware of.
We are facing going out of business because of this. We migrated everything from Dropbox to MS OneDrive/Sharepoint earlier this year as a more affordable option and certainly regret it now.- JillArmourMicrosoft
Latrice_Barnett​ can you be of any help here by chance? I know this isn't really your area, but maybe you have a contact to share that would be of help? Thank you!