Recuperação do Onedrive não funciona.
Não sei o que aconteceu, mas nos dias 04 e 08, dois dias que não acessei meu onedrive, milhares de arquivos meus foram deletados. Foram parar na lixeira, tentei de várias formas restaurá-los, mas o onedrive não permite restaurar todos de uma vez e depois de horas tentando, percebi que nunca iria conseguir terminar. Resolvi tentar a restauração do onedrive para o dia 04/09 as 00h00, mas a restauração nunca funciona, para pelo meio do caminho e a todo instante pede nova autenticação, tornando também inviável a recuperação dos arquivos. Não posso perdê-los e amanhã é o prazo de retenção dos arquivos e isso se tornará irreversível. Preciso de ajuda URGENTE para resolver esse problema, pois nada está funcionando e não encontro respostas para solucioná-lo. Tenho várias imagens de tela gravadas provando que depois de horas, nunca sai do 0% e também das constantes solicitações de verificação que impedem a restauração de forma funcional. Espero realmente que resolvam esse problema e restaurem meu onedrive por completo para o dia 04/09 as 00h00 ou precisarei tomar as medidas necessárias por terem eliminado definitivamente meus arquivos sem que eu tivesse a chance de recuperá-los. Agradeço a atenção e aguardo providências URGENTES!
Aucun accès au compte administrateur général, authentification MFA hors service
Bonjour, C'est un SOS que j'écris ici : je suis administratrice générale et la seule personne de ce compte Microsoft 365. Depuis un changement de téléphone, l'authentification MFA ne fonctionne plus : j'ai supprimé mon compte Microsoft dans l'application Authenticator sur mon ancien téléphone, puis ai téléchargé l'app sur mon nouveau. Impossible de m'enregistrer sur mon nouveau téléphone ni de retrouver l’authentification sur l'ancien : cela crée une boucle infinie de demande de code Authenticator auquel je n'ai plus accès. Aujourd'hui je n'ai plus du tout accès à mon compte : j'ai dû me connecter ici avec mon adresse personnelle pour accéder au forum. Microsoft est mon outil de travail, principalement pour l'usage de Copilot Pro, car je suis formatrice à Copilot Pro (et donc, promotrice des services Microsoft !!) J'ai tenté plusieurs fois d'appeler le service téléphonique, c'est une IA qui décroche, or son niveau de qualité de service client est déplorable, je ne m'étendrais pas ici, mais c'est une honte pour Microsoft d'un point de vue expérience utilisateur et IA... Mon ticket est existant mais je n'ai eu aucun retour, pas même le mail promis par l'IA téléphonique, qui devait sur l'adresse de secours fournie pendant le 1er échange téléphonique. En bref, je tourne en rond et n'ai aucun recours, donc je sollicite ici s'il vous plaît, s'il vous plaît, le modérateur du forum qui pourrait faire remonter mon ticket au service client ? Mon numéro de ticket : 2609 3014 2000 0444 Merci infiniment
Microsoft 365 Setup and Nonprofit Support – Volunteer Assisting UK Nonprofit Organisation
Dear Microsoft Support Team, I am a volunteer supporting a UK-based nonprofit organisation with its IT and Microsoft 365 setup. The organisation would like to establish a Microsoft 365 environment and, if eligible, take advantage of the Microsoft for Nonprofits grants or discounted licensing. I would like to work with Microsoft Support to ensure that the organisation is registered correctly and that the Microsoft 365 tenant is established in the nonprofit organisation's own name and under its ownership. I am providing technical assistance as a volunteer and am not the owner of the organisation. Could you please advise us on the following: What are the eligibility requirements for this UK-based nonprofit organisation? What documentation does the organisation need to provide for nonprofit validation? Should the organisation create a new Microsoft 365 tenant, or does it need to register an existing tenant? What Microsoft 365 nonprofit grants or discounted plans are currently available to the organisation? Which licences can be provided through a nonprofit grant and which would require payment? Are there specific Microsoft 365 offers available for volunteers supporting the organisation? Can I, as a volunteer, assist with the Microsoft 365 technical configuration? What is the recommended way for the organisation to provide me with appropriate administrative access while retaining ownership and control of the tenant? Can Microsoft Support work with me as the technical volunteer while the authorised representative of the nonprofit remains the account owner? Are there any costs associated with Microsoft Support, tenant creation, nonprofit registration, or Microsoft 365 setup? What DNS/domain information will be required to configure the organization’s email? What security configuration does Microsoft recommend for the initial setup, particularly MFA and administrator accounts? Organization information Legal organization name: ADAM SMITH GLOBAL FOUNDATION UK charity/nonprofit registration number: SC042981 Organization website: https://www.adamsmithglobalfoundation.com/ Organization domain: http://adamsmithglobal.org/ Number of users/staff: 3 Number of volunteers requiring access: 7 Existing Microsoft 365 tenant: NO Existing Microsoft subscription: NONE Authorized organization contact: Justyna Majewska Organization contact email: mailto:email address removed for privacy reasons, mailto:email address removed for privacy reasons My details Name: Lagna Ray Role: Volunteer / Technical Volunteer Relationship to organisation: Volunteer providing IT support Email: email address removed for privacy reasons Telephone: +447459740743 We would like to ensure that the Microsoft 365 tenant, nonprofit benefits, domain and subscriptions remain under the ownership and control of the nonprofit organisation, while I assist with the technical implementation. Please advise us on the correct registration and support process and let us know whether an authorised representative of the organisation needs to initiate or approve the request. Kind regards, LAGNA RAY Volunteer / Technical Support
Feature Request: Extend Security Copilot inclusion (M365 E5) to M365 A5 Education tenants
Background At Ignite 2025, Microsoft announced that Security Copilot is included for all Microsoft 365 E5 customers, with a phased rollout starting November 18, 2025. This is a significant step forward for security operations. The gap Microsoft 365 A5 for Education is the academic equivalent of E5 — it includes the same core security stack: Microsoft Defender, Entra, Intune, and Purview. However, the Security Copilot inclusion explicitly covers only commercial E5 customers. There is no public roadmap or timeline for extending this benefit to A5 education tenants. Why this matters Education institutions face the same cybersecurity threats as commercial organizations — often with fewer dedicated security resources. The A5 license was positioned as the premium security offering for education. Excluding it from Security Copilot inclusion creates an inequity between commercial and education customers holding functionally equivalent license tiers. Request We would like Microsoft to: Confirm whether Security Copilot inclusion will be extended to M365 A5 Education tenants If yes, provide an indicative timeline If no, clarify the rationale and what alternative paths exist for education customers Are other EDU admins in the same situation? Would appreciate any upvotes or comments to help raise visibility with the product team.
M365 Business Standard renewal surprise: new subscription required!
Hi all, I wanted to share a recent experience in case it helps other Microsoft 365 admins. For many years, I have renewed several Microsoft 365 Business Standard subscriptions by purchasing annual product keys through the Microsoft eCompany Store and redeeming them in the Microsoft 365 Admin Center using the Extend end date workflow. This year, the renewal process suddenly stopped working. Symptoms When redeeming a newly purchased Microsoft 365 Business Standard key, the Admin Center displayed: "The product key you've entered can't be applied to this subscription. Instead, use this product key to add licenses to a new subscription." At first glance, this made no sense because: The existing subscription was Microsoft 365 Business Standard. The newly purchased product was also Microsoft 365 Business Standard. The purchase source was the same Microsoft eCompany Store that had been used previously. The renewal process had worked successfully for years. I initially suspected: Region mismatch Billing platform changes Subscription corruption Invalid product keys None of those turned out to be the cause. Investigation A few interesting findings: The subscription was still under MOSA (Microsoft Online Subscription Agreement). The keys were valid and recognized by Microsoft. The same behavior occurred with multiple Business Standard subscriptions. Redeeming from a US IP address vs. a non-US IP address made no difference. After multiple support escalations, Microsoft eventually confirmed that the behavior is by design. Root Cause (per Microsoft Support) Microsoft advised that although the product name is still Microsoft 365 Business Standard, the newly purchased keys belong to a different offer variant than the existing subscription. As a result: The keys are valid. The subscription is valid. However, the new keys cannot extend the existing subscription. The keys can only be used to create a new subscription. In other words, two products can both be called Microsoft 365 Business Standard while still being considered different offers internally. Workaround The Microsoft-recommended workaround was: Redeem the new product keys using Create Subscription. A new Microsoft 365 Business Standard subscription is created in the same tenant. Reassign users from the old subscription to the new one. Allow the old subscription to expire. The existing tenant, users, mailboxes, OneDrive, SharePoint, Teams, domains, etc. remain unchanged. Only the underlying subscription providing the licenses changes. Feedback The frustrating part was not the technical workaround. The issue was that there was no obvious indication prior to purchase that a Business Standard key purchased today would not be able to extend a Business Standard subscription that had historically been renewed using identical-looking keys from the same source. The eventual answer from Microsoft was reasonable, but it took over a week, multiple escalations, and considerable investigation to determine that the behavior was actually expected. Question for the community Has anyone else encountered this recently with: Microsoft 365 Business Standard eCompany Store purchases MOSA subscriptions Retail/prepaid product-key renewals I'm particularly interested in whether others have seen this offer-compatibility issue and whether future renewals of the newly created subscription behave normally. Thanks!
Unable to create a OneDrive account using a custom domain email.
I am contacting you regarding an issue with creating a OneDrive account using our company’s custom domain email address. Our company uses the domain interfresh.com.vn, and we would like to create and use OneDrive accounts with our company email addresses, such as mailto:email address removed for privacy reasons. However, we are currently unable to create a OneDrive account using an email address under this custom domain. Could you please help us check why we are unable to create a OneDrive account using the @interfresh.com.vn domain? We would also like to know whether our domain needs to be verified or configured with Microsoft before we can use it, and whether there are any existing Microsoft 365 or organizational settings associated with this domain that may be preventing account creation. Please advise us on the required steps to enable OneDrive for our company email accounts. Our company domain is: interfresh.com.vn Please let us know if you need any additional information or verification from our side.From “No” to “Now”: A 7-Layer Strategy for Enterprise AI Safety
The “block” posture on Generative AI has failed. In a global enterprise, banning these tools doesn't stop usage; it simply pushes intellectual property into unmanaged channels and creates a massive visibility gap in corporate telemetry. The priority has now shifted from stopping AI to hardening the environment so that innovation can run at velocity without compromising data sovereignty. Traditional security perimeters are ineffective against the “slow bleed” of AI leakage - where data moves through prompts, clipboards, and autonomous agents rather than bulk file transfers. To secure this environment, a 7-layer defense-in-depth model is required to treat the conversation itself as the new perimeter. 1. Identity: The Only Verifiable Perimeter Identity is the primary control plane. Access to AI services must be treated with the same rigor as administrative access to core infrastructure. The strategy centers on enforcing device-bound Conditional Access, where access is strictly contingent on device health. To solve the "Account Leak" problem, the deployment of Tenant Restrictions v2 (TRv2) is essential to prevent users from signing into personal tenants using corporate-managed devices. For enhanced coverage, Universal Tenant Restrictions (UTR) via Global Secure Access (GSA) allows for consistent enforcement at the cloud edge. While TRv2 authentication-plane is GA, data-plane protection is GA for the Microsoft 365 admin center and remains in preview for other workloads such as SharePoint and Teams. 2. Eliminating the Visibility Gap (Shadow AI) You can’t secure what you can't see. Microsoft Defender for Cloud Apps (MDCA) serves to discover and govern the enterprise AI footprint, while Purview DSPM for AI (formerly AI Hub) monitors Copilot and third-party interactions. By categorizing tools using MDCA risk scores and compliance attributes, organizations can apply automated sanctioning decisions and enforce session controls for high-risk endpoints. 3. Data Hygiene: Hardening the “Work IQ” AI acts as a mirror of internal permissions. In a "flat" environment, AI acts like a search engine for your over-shared data. Hardening the foundation requires automated sensitivity labeling in Purview Information Protection. Identifying PII and proprietary code before assigning AI licenses ensures that labels travel with the data, preventing labeled content from being exfiltrated via prompts or unauthorized sharing. 4. Session Governance: Solving the “Clipboard Leak” The most common leak in 2025 is not a file upload; it’s a simple copy-paste action or a USB transfer. Deploying Conditional Access App Control (CAAC) via MDCA session policies allows sanctioned apps to function while specifically blocking cut/copy/paste. This is complemented by Endpoint DLP, which extends governance to the physical device level, preventing sensitive data from being moved to unmanaged USB storage or printers during an AI-assisted workflow. Purview Information Protection with IRM rounds this out by enforcing encryption and usage rights on the files themselves. When a user tries to print a "Do Not Print" document, Purview triggers an alert that flows into Microsoft Sentinel. This gives the SOC visibility into actual policy violations instead of them having to hunt through generic activity logs. 5. The “Agentic” Era: Agent 365 & Sharing Controls Now that we're moving from "Chat" to "Agents", Agent 365 and Entra Agent ID provide the necessary identity and control plane for autonomous entities. A quick tip: in large-scale tenants, default settings often present a governance risk. A critical first step is navigating to the Microsoft 365 admin center (Copilot > Agents) to disable the default “Anyone in organization” sharing option. Restricting agent creation and sharing to a validated security group is essential to prevent unvetted agent sprawl and ensure that only compliant agents are discoverable. 6. The Human Layer: “Safe Harbors” over Bans Security fails when it creates more friction than the risk it seeks to mitigate. Instead of an outright ban, investment in AI skilling-teaching users context minimization (redacting specifics before interacting with a model) - is the better path. Providing a sanctioned, enterprise-grade "Safe Harbor" like M365 Copilot offers a superior tool that naturally cuts down the use of Shadow AI. 7. Continuous Ops: Monitoring & Regulatory Audit Security is not a “set and forget” project, particularly with the EU AI Act on the horizon. Correlating AI interactions and DLP alerts in Microsoft Sentinel using Purview Audit (specifically the CopilotInteraction logs) data allows for real-time responses. Automated SOAR playbooks can then trigger protective actions - such as revoking an Agent ID - if an entity attempts to access sensitive HR or financial data. Final Thoughts Securing AI at scale is an architectural shift. By layering Identity, Session Governance, and Agentic Identity, AI moves from being a fragmented risk to a governed tool that actually works for the modern workplace.
Trying to send/receive by "synchronising bin" prevents receiving or sending
I have a problem with synchronising. When I open Outlook it will synchronise my inbox but thereafter it says "synchronising bin" and will remain like that for the rest of the day. The only way to receive or send is to switch off my computer and restart. How do I stop "synchronising bin"?
