User can't see some emails after loading PST
Recently I helped a user migrate from an IMAP mail to Outlook. I downloaded the PST file from the old IMAP account and loaded the file into his new account, all in Classic Outlook as this user refuses to use the new Outlook. However, during the load of old mail he would stop receiving any new mail. To fix this I created a new profile and that did allow new mail to arrive, however, the mail from the backup didn’t show. I then loaded the backup into the new Outlook and it only loaded mail up to 2022. After this, we loaded the PST into Outlook Classic on a different device as to not disrupt workflow, but that also didn’t solve the issue. I loaded the PST file into a testing account, and it did load all the files, from 2020 to the date the file was created.
Outlook.de DKIM and DMARC records broken
Outbound mail from outlook.de carries a DKIM-Signature with d=OUTLOOK.DE; s=selector1, but the corresponding DNS TXT record at selector1._domainkey.outlook.de does not exist. This causes receiving servers to report dkim=permerror (no key for signature). To reproduce: Send a mail from any @outlook.de account Check the DKIM-Signature header — it references selector1 Run: dig TXT selector1._domainkey.outlook.de — no record returned The domain outlook.de also has no DMARC record published (dmarc=none). Some header information: Received: by 2002:a05:6a11:e41c:b0:73b:6833:703f with SMTP id em28csp1732536pxc; Tue, 21 Jul 2026 07:23:10 -0700 (PDT) [...] ARC-Authentication-Results: i=2; mx.google.com; dkim=permerror (no key for signature) header.i=@OUTLOOK.DE header.s=selector1 header.b=mWWTJtqO; arc=pass (i=1); spf=pass (google.com: domain of email address removed for privacy reasons designates 2a01:111:f403:d20f::3 as permitted sender) [...] I leave out DNS this time as the discussion was marked as spam, but you can easily check it yourself: dig TXT selector1._domainkey.outlook.de and dig TXT _dmarc.outlook.de return no entries as all. So obviously the DNS records are not published. This leads to bad email reputation - so emails are either in SPAM folders or get rejected completely. Can someone from MS look into this and fix it. This is at least the case since June 2026 - see also https://borncity.com/blog/2026/07/02/patzt-microsoft-bei-dkim-fuer-outlook-de/ (which is in German unfortunately) - but that is the exact issue.
How can specific users be exempted from a tenant-scoped Microsoft 365 Apps Policy?
Hello, I am looking for guidance regarding Microsoft 365 Apps Cloud Policy Service behavior and policy precedence. Current configuration: In Microsoft 365 Apps Admin Center → Policy Management (config.office.com), we have the following policies: Policy 1 Name: Shorten Meeting Global Scope: Tenant Priority: 0 Configured settings: Shorten appointments and meetings = Enabled Reduce the end time of short appointments and meetings = 5 minutes Reduce the end time of long appointments and meetings = 10 minutes Policy 2 Name: Test Scope: User (Security Group) Priority: 1 Assigned only to a dedicated test group Relevant settings configured as Not Configured Observed client behavior: On corporate-managed devices, affected users receive the following registry values: HKCU\Software\Policies\Microsoft\Cloud\Office\16.0\Outlook\Options\Calendar shortenevents = End_Early endearlyshort = 5 endearlylong = 10 The Outlook option: File > Options > Calendar > Shorten appointments and meetings is greyed out. Additional validation: Using the same Microsoft 365 account on an external non-corporate device: The above registry path is not present. The Outlook option is editable. Testing performed: A user-scoped Cloud Policy was created and assigned to a dedicated security group. For the "Shorten appointments and meetings" setting, only the following options are available: Enabled Not Configured There is no Disabled option. but the Tenant policy continued to apply and the Outlook option remained locked. Questions Is there a supported way to exempt specific users from a tenant-scoped Microsoft 365 Apps Cloud Policy when the setting only supports "Enabled" and "Not Configured" and does not provide a "Disabled" option? Does Not Configured in a User-scoped policy allow evaluation to continue to the lower-priority Tenant policy? If policy precedence is changed so that: Test Policy = Priority 0 Tenant Policy = Priority 1 would the User policy potentially suppress the Tenant setting? Is there a supported way in Microsoft 365 Apps Cloud Policy Service to provide exceptions for specific users while keeping the Tenant policy as the organizational default? Has anyone successfully implemented an exclusion or override scenario for the "Shorten appointments and meetings" setting? Any guidance or documentation references would be greatly appreciated. Thank you.
Feature Request: Extend Security Copilot inclusion (M365 E5) to M365 A5 Education tenants
Background At Ignite 2025, Microsoft announced that Security Copilot is included for all Microsoft 365 E5 customers, with a phased rollout starting November 18, 2025. This is a significant step forward for security operations. The gap Microsoft 365 A5 for Education is the academic equivalent of E5 — it includes the same core security stack: Microsoft Defender, Entra, Intune, and Purview. However, the Security Copilot inclusion explicitly covers only commercial E5 customers. There is no public roadmap or timeline for extending this benefit to A5 education tenants. Why this matters Education institutions face the same cybersecurity threats as commercial organizations — often with fewer dedicated security resources. The A5 license was positioned as the premium security offering for education. Excluding it from Security Copilot inclusion creates an inequity between commercial and education customers holding functionally equivalent license tiers. Request We would like Microsoft to: Confirm whether Security Copilot inclusion will be extended to M365 A5 Education tenants If yes, provide an indicative timeline If no, clarify the rationale and what alternative paths exist for education customers Are other EDU admins in the same situation? Would appreciate any upvotes or comments to help raise visibility with the product team.Microsoft Customer Agreement created without Billing Profile after CSP deauthorization
I am the Global Administrator of a Microsoft 365 tenant that previously had an Exchange Online Plan 1 subscription supplied through Endurance International Holding B.V. (Bluehost). This is not a mailbox migration issue. My mailbox already resides in Exchange Online within my existing Microsoft 365 tenant. The only intended change is to move from the former Cloud Solution Provider (CSP) to direct Microsoft billing after the CSP was deauthorized. The Partner Relationships page now displays: Endurance International Holding B.V. (Netherlands)'s account is closed. Find a new partner using Partner app finder or buy from Microsoft directly. Following Microsoft's guidance, I have: Created a Microsoft Customer Agreement (MCA) Created a Billing Account ("Pecten Development") Added and verified a SEPA payment method Updated the Sold-to and Technical Contact details However: Purchasing Exchange Online Plan 1 continually requests a Billing Profile. Completing the Billing Profile workflow never creates one. My Billing Account contains no Billing Profile or Billing Scope. Azure Cost Management reports that there is no supported billing account or subscription. I therefore cannot purchase Exchange Online Plan 1 directly from Microsoft before the existing subscription expires. I have also confirmed that: The former reseller account is closed. There are no delegated partner roles remaining. Microsoft support repeatedly directs me back to the former CSP. Bluehost have confirmed they can no longer escalate through Microsoft CSP channels because their reseller relationship has ended. My current diagnosis is that the Microsoft Customer Agreement has been created successfully, but the associated Billing Profile/Billing Scope was never provisioned. This leaves the tenant unable to purchase services directly from Microsoft despite the former CSP relationship having been closed. Has anyone encountered this after a CSP deauthorization? Does this require intervention by the Microsoft Commerce team, or is there another way to force creation of the missing Billing Profile? If a Microsoft moderator requires my tenant ID or billing account details, I would be happy to provide them by private message. Thank you.
Extreamly frustrated that I cannot get help for a serious problem
What the devil do I have to do to get help with a serious problem with the cloud for our non-profit business account for our small charity. I have 'lost' sight of a large number of documents from the cloud since we had to start paying for our subscription. After many chats with ai and emails and the problem being escalated I have now been told to go back to where I started at Non-profit support and put a support ticket in. Doesnt matter what machine I use, what browser I use, what network I use, I cannot get past the submit form page and keep getting an error message - this has been going on for weeks now. Ive tried ringing and the call keeps dropping while on hold - no one, no-one will call me about the problem and no one seems interested in dealing with the problem and its not just affecting me on our system either. Please will someone tell me how to get to a human for support without using an AI help system,
Gmail to Microsoft 365 Migration Issue Open for 7+ Days – Seeking Guidance or Escalation Path
I’m facing an issue with a Gmail to Microsoft 365 migration that has been open for more than 7 days, and I’m looking for guidance or an escalation path from the community. Scenario: Migration type: Gmail to Microsoft 365 Issue started: April 22 Current status: Stuck with no clear resolution What’s happening: The support ticket has been active since April 22. However, the updates I’ve been receiving are generic responses such as “we are working on it” and “this has been prioritized.” Despite multiple follow-ups, there has been: No clear root cause identified No ETA provided No technical breakdown of the issue I also requested a callback from the assigned manager and technical lead to better understand the situation, but the communication has remained email-only with repeated status updates. What I’m looking for: Has anyone faced similar issues during Gmail → Microsoft 365 migrations? Are there known blockers or common causes that could lead to this kind of delay? What is the recommended escalation path when support is unable to provide technical clarity or ETA? Any insights, workarounds, or guidance would be highly appreciated. Thank you in advance.How to Find Inactive (Stale) User Accounts
Inactive accounts can soak up a lot of paid-for but unused product licenses. With increases for Microsoft 365 licenses due to come into effect from 1 July 2026, it’s time to find and remove unused licenses from inactive user accounts. We discuss two approaches by using the Microsoft 365 Licensing Report or a PowerShell script that assesses inactivity based on sign-in dates and refresh token baselines. https://office365itpros.com/2026/06/09/find-inactive-accounts/Sales Agent for Copilot Chat - DLP Policy
Setting the Sales Agent up for Salesforce in Copilot Chat. This sets up an environment called "msdyn_viva". Does anyone know what the minimum DLP connectors are required to make this work, other than Salesforce? Not finding any documentation on this. https://learn.microsoft.com/en-us/microsoft-sales-copilot/landing
Copilot for Sales not prompting to add opportunity from email in outlook
Hi, We have Microsoft Copilot for Sales connected to Salesforce CRM. When an email is received from a sender who does not exist in Salesforce, Copilot correctly prompts us to create a new contact. After the contact is created and associated with an account, I can manually create or edit opportunity records without issue. I have verified the Salesforce configuration, permissions, and access assigned to the CopilotForSalesIntegrationProfile used by the Sales Agent. I have also confirmed that all required opportunity fields are configured in the Copilot for Sales forms. The issue is that Copilot is not prompting users to create an opportunity based on incoming emails. My understanding is that Copilot for Sales should be able to identify opportunity-related intent in an email and prompt for opportunity creation, with relevant information from the email prepopulated into the opportunity record. Has anyone experienced this behavior and found a resolution? Any guidance or recommendations would be appreciated. Thank you.
