Recent Discussions
Problem With Snipping Tool
I've encountered a problem when using the Snipping Tool that seems to be related to either my Windows profile or the OS itself. To be clear, the problem manifests itself when using the Snipping Tool, but I don't believe that the Snipping Tool is actually the root cause of the issue. Here's what's happening. I use the Windows+Shift+S shortcut to do the screenshot. About half the time the screenshot is successfully saved to the Screenshots folder, and about half the time I get a 0-byte file in the Screenshots folder, but the screenshot is on the clipboard, and a good copy gets saved to the following location: C:\Users\<User_ID>\AppData\Local\Packages\Microsoft.ScreenSketch_8wekyb3d8bbwe\TempState\Snips When the screenshot saves successfully to the Screenshots folder it never hits that Snips folder. When the screenshot fails to save to the Screenshots folder, the 0-byte file hits the Screenshots folder essentially at the same instant as the good copy of the file hits the Snips folder. At least with folders open side-by-side my eyes could not discern a meaningful difference. From this, I gather that the screenshot only gets save in the Snips folder if saving to the Screenshots folder failed, so it would appear that it tries to save to Screenshots first, and Snips is just the backup plan. I've done research online and here are the things that I've tried: Settings > Apps > Installed Apps > Snipping Tool > Three Dots > Advanced Options > Repair Settings > Apps > Installed Apps > Snipping Tool > Three Dots > Advanced Options > Reset Launch Snipping Tool > Three Dots > Settings Automatically Save Original Screenshots = On Screenshots are saved to C:\<User_ID>\CRB005\Pictures\Screenshots View diagnostics data Requires a viewer available from the Microsoft Store, which is blocked Confirmed no sync'ing with OneDrive Get-AppxPackage *Microsoft.ScreenSketch* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\\AppXManifest.xml"} sfc /scannow Found and fixed corruption Dism /Online /Cleanup-Image /CheckHealth Dism /Online /Cleanup-Image /ScanHealth Dism /Online /Cleanup-Image /RestoreHealth Found and fixed corruption (Confirmed by running /CheckHealth and /ScanHealth again) This actually made things a LOT worse until I re-registered the Appx apps with the Get-AppxPackage command above Remove-AppxPackage -Package Microsoft.ScreenSketch_11.2508.29.0_x64__8wekyb3d8bbwe -allusers Not 100% about the syntax on this one. A co-worker ran it on my machine remote and says he thinks this is the command he used Those are basically all of the recommendations I've found online save one--Windows profile reset. I work in IT and have done Windows profile resets before, so it's something that I certainly can do, but I regard it as something of a nuclear option. I am trying to find a more finely targeted solution. Great thanks in advance for any thoughts and suggestions that you may offer! I will be in the office tomorrow, but then out until the end of the month and most likely not checking on responses, so please understand that if you reply, I may not reply until early November. --Tom327Views1like2CommentsHow to find product key for Microsoft Office already installed
Hi, I have an urgent issue to be fixed and really need help from community. I have Office installed and activated with a product key on my Windows 10 PC. Yesterday, I reinstalled Windows 10 as it was infected with malware. I have to reinstall all the apps from scratch, including Microsoft Office. The problem is that I am unable to find the product key after reinstall. Not sure where stores the key any more! My question is how can I find product key for Microsoft Office on my computer? Appreciated for your help!Solved301KViews3likes26Commentsi recently installed windows 11 pro freeze then restart after boot many times
I’ve just brought new Windows 11 Pro FPP with usb Included I recently installed windows 11 pro fpp but it freeze then restart after boot for 15 seconds so many times til it shows blue screen with winload.efi , error code 0xc0000098 Sfc scannow something and restore health online so many times but nothing works also try repair windows with USB MEDIA CREATION TOOL but failed at the end16Views0likes1CommentHP Pavilion 15 Turns Off When USB Device Is Connected
Hi, I’m facing an issue with my HP Pavilion 15 (Windows 11). Whenever I try to charge my e-cig device using the laptop’s USB port, the laptop shuts down instantly without any warning or error. The battery health is good, and the laptop charges other devices (phone, earbuds, etc.) normally. The device also works fine when charged with a wall adapter. Is this related to USB power delivery, overcurrent protection, or a hardware/firmware safety feature in Windows laptops? Has anyone else experienced this? Thanks12Views0likes1CommentProblema con Windows Insider – Canale Canary
Buongiorno, sto utilizzando Windows 11 iscritto al programma Windows Insider – Canale Canary. Da quando sono passato a questo canale riscontro il seguente problema: [DESCRIZIONE DEL PROBLEMA – es. crash, errori di sistema, aggiornamenti non riusciti, funzionalità mancanti, ecc.] Ho già provato le seguenti operazioni: Riavvio del sistema Verifica degli aggiornamenti [eventuali altre prove effettuate] Vorrei sapere se il problema è noto o legato all’instabilità del Canale Canary, e se esistono: una soluzione temporanea una build correttiva prevista oppure se è consigliato il passaggio a un canale più stabile (Dev/Beta/Release Preview) Resto in attesa di indicazioni. Grazie per il supporto. Cordiali saluti7Views0likes0CommentsWhy can't I install .inf file generated by NI-VISA Driver Wizard?
I have generatd HID USB driver .inf file by NI-VISA Driver Wizard, but I couldn't intall it successfully because there isn't .PNF file generated in C:\Windows\INF. My Labview version is 2020 and my system is Win10 64bit. Could anyone give me some suggestions?952Views0likes1CommentWindows 10 screen color changes permanently (Division 2)
Hey guys I'm not sure where to ask about this problem because it seems like a Windows 10 issue but I'm not an expert. 3 times now I have tried to launch Division 2 on my computer and the colors all get washed out with a grey white tint and the only way I have found to fix it is to reinstall windows. I have tried reg edits to reset my monitor profile in windows and reinstalled video drivers using DDU but that had no affect. Update: I plugged in my monitor by HDMI which fixed the colors but as soon as I launched Division 2 It broke the color settings on that HDMI port. Update 2: I put the game in a small window and if I move it to my 2nd monitor it fixes the issue but as soon as it goes back to the main screen it goes grey again. Update 3: It is the option in the game called HDR if I turn it off all is well! Update 4: The same fix does not work with the Displayport Connector so those are colors are broken until I reinstall....7KViews0likes1CommentCan't get old traditional console host container
Hello, I upgraded to 23H2 and when I open cmd.exe, the new powershell-like tabbed container opens instead the simple console window. It complicates launching of some console-based applications by interfering with keyboards commands and ignoring individual window/font sizes. Is there a chance how can step back to the old simple container or is the container upgrade irreversible? I also have installed PowerShell 7.4.1, not knowing if it affects the container change.236Views0likes1CommentWhen moving a folder near top of screen, I see movement which looks like a drop down menu? Can this
I don't know how to explain what I'm seeing exactly. When moving a folder and the folder goes near the top of the screen I see what looks like a drop down menu appear, and when I move the folder away from the top of the screen, it disappears. Is there a way of stopping this from happening?167Views0likes1CommentWindows 10 pro client dpi scaling not working (RDP)
Hello, I use a Macbook to RDP to Windows laptops. I have both Windows 10 Enterprise and a Windows 10 Pro laptops. The "IgnoreClientDesktopScaleFactor" is NOT working in the Windows 10 Pro laptop. I am not able to set a custom scaling on this one. You can see the scaling was set to 150% in the native laptop display, but when I remote login, the scaling goes back to 100%. This works fine in the Windows 10 Enterprise laptop. Windows 10 Pro with incorrect scaling. Native Scaling = 150%, but remote scaling goes to 100% Windows 10 Enterprise with correct scaling. Native scaling = Remote scaling = 150% In both the cases, I am remote logging into these laptops with a Full HD external monitor. Please help with the issue. Thanks!1.7KViews0likes1CommentWin 10 Pro clone of my C-drive no longer boots from USB
11/23/20 – Strange problem that I’m thinking is Windows oriented Something I’ve always done over the years is run weekly 100% mirror image bootable backup clones of the C-drive in my ThinkPad laptops…using spare USB cable connected SSD hard drives. [ connect the drive, run ‘Acronis True Image’ cloning software that I use, done ] From time to time I’d boot the laptop from a USB backup drive, always worked perfectly…but mostly I’d just make the weekly backups for peace of mind in case the C-drive should ever fail. But discovered a pesky little problem as I’ve been setting up a new ThinkPad P52 to replace my older P51. After I finished setting up the new P52 C-drive, I cloned it to a USB attached hard drive like I’ve done on the P51 a couple hundred times…and then just to be sure it worked, tried to boot the P52 back from the cloned USB attached drive. Failed…blue screen error message: “Inaccessible Boot Device”. TROUBLE SHOOTING SUMMARY SO FAR: The P52 ThinkPad boots up normally / works perfectly from its internal C-drive. All USB flash drives and/or USB cabled hard drives that I plug in all operate normally. The P52 laptop sees them all, adds them to the list of other drives in the laptop (c, d, e, f, etc.). I can read/ write to them business as usual, click open / look at content inside normally. My cloning software works like always because I’ve taken cloned copies and physically installed them inside the laptop as the internal C-drive and the laptop comes right up normally / works perfectly, etc. I simply cannot BOOT FROM a USB connected clone any longer. I’ve spent hours over a few days Internet searching, trying this, trying that, no help. I’ve tried different SSD hard drives, different cables, different USB ports, no help. Ran a few check-disk kinds of scans and the SSD’s are rock solid as always. Ensured all Lenovo ThinkPad updates are downloaded and installed. Ensured all Windows updates are downloaded and installed. Then started trying the approach of uninstalling Windows updates one at a time but it’s time consuming and several of the ‘security related Win updates wouldn’t let me uninstall them. So I decided to go back and ensure everything sill worked OK on the original P51, and to my surprise it fails the same way. Been quite a while since I actually did a USB Boot on the original P51 so I assume something must have changed during the past several months and I’m thinking the Win 10 Pro software is the common denominator. Thought I’d check here with the Community Forum Brain Trust and see if anyone might know of a specific Win 10 related finding / fix for this situation…thanks a lot in advance.768Views0likes1CommentMy Gaming Mouse Suddenly in the Other Devices after installed PS controller emulator
Last evening, I got a controller and then I installed PS controller emulator. after resetted the PC. The Gaming Mouse was no longer working, After I connected other mouse and went to Bluetooth in Settings. It was in the Other Devices. (USB DEVICE is My Gaming Mouse) Any method to fix is appreciated! 🙂720Views1like1CommentAn issue regarding system variable %temp%
Hello Microsoft Team, I am facing an issue with my Windows 10. I am trying to reach Windows Temporary Files using system variable %temp%, then not able to open the same, but getting following messages "How do you want to open this file?" in attached pic2. Please help me to resolve the same issue. Attachment: Screenshots of the issue. Regards, Krish Verma821Views0likes1CommentErase leftovers after windows recovery
Hello, I want to make my 1 years old laptop to be as just got out of the box. There is no built-in partition to restore it so I use the Windows 11 restore tool without saving my files and use the deep recovery. Right now the laptop is in the initial windows 11 setup which is good. How do I make sure there is no leftovers files and folders that should be erase manually? I'll do it with 3rd party software to browse the hard drive because I dont want to complete the initial setup.261Views0likes1CommentUser Accounts Win 11 version 23H2
Can someone advise or point me in the right direction to sort out user desktop information. I installed Win 11 on a new build a couple of weeks ago and proceeded to install various bits of software that I have , games, administration, benchmarking etc. I then added my wife as a standard user but when I logged on to her account I saw that she too has all of this software showing when she only needs standard office stuff, Outlook, Word etc. So I went about deleting the icons off her desktop but when I went back to my own (Administrator Account) they had gone from my desktop too?? Is there a way of removing stuff from her desktop that she doesn't need and more to the point, removing stuff that could mess stuff up if she runs it.248Views0likes1CommentWindows Explorer preview pane not showing PDF previews
I have raised this issue with Adobe on their forum. I am unable to view previews of adobe PDF documents in the preview pane in Windows Explorer on my computer (i.e. local drive or network drive) unless it is via my OneDrive folder. When trying to view files on WE that are on local or network drives, the preview plane is blank and contains no error message or warning. I have tried the solutions posed in the Adobe forum - none of these have worked. I have tried completely uninstalling and reinstalling - again this has not worked. I refered it to my IT department who tried to edit the registry and use apps such as PowerTools - again this has not worked. Not sure why this has occured as randomly one day it just stopped working. Are there any solutions that actually work for this?440Views0likes5Comments
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It's time for our second Ask Microsoft Anything (AMA) about updating Secure Boot certificates on your Windows devices before they expire in June of 2026. If you've already bookmarked Secure Boot play...
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