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MohammedFakhrElDin's avatar
MohammedFakhrElDin
Copper Contributor
Dec 04, 2025

Windows update issue

Hello,

Windows 11 Insider Preview Quality Update (26220.7271) >> I can't install this update. Every time it fails after downloading and installing.

2 Replies

  • Hello,

     

    Please run Windows Update troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. See if it works.

     

    If that doesn't work, try this:

     

    Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

     

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

     

    Close Command Prompt and see if Windows Update works then.

     

    Let us know if this helps!

    • MohammedFakhrElDin's avatar
      MohammedFakhrElDin
      Copper Contributor

      Dear KapilArya,

      Thank you for your reply.

      Unfortunately, the solutions didn't work.

      Install error - 0x800f0983