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BenRooke
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Joined 6 years ago
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Auto Attendant fails to connect if no greeting applied.
Hi All. Having a funny issue that we cant seem to resolve. When a customer calls one of our auto attendants that does not have a greeting applied ( redirects to a call queue ) the caller is presented with ' sorry we could not connect your call, please try again later' at first i thought this may be a carrier thing but if you change the language of the AA the greeting language changes. if i put an audio file on thats about 6 seconds+ it works anything less fails. also if the text to speech message is too short it fails. has anyone had any similar experience? we use direct routing with ribbon 5/7k's. our auto attendants that have DTMF are fine.MFA issue when moving users
H All. I'm having a real issue with MFA when it comes to moving a clients users from On-Premise to Online. The admin account i am using is MFA enabled and this cannot be disabled. I am getting really frustrated with having to authorize the login for the account every time ( or so it seems ) a user is moved. I am using a csv file so importing and then running the Move-csuser command in powershell. Is there a single command to stop this from happening or to force O365 to accept the fist time authorization...Internal Skype users cant call teams users following migration
Hi All. I have a strange issue. I have just migrated a pilot group from Skype on-prem to Direct routing in teams. The tenant is configured in hybrid mode and the global upgrade settings are set to 'meetings first'. I last night moved the pilot users that were homed on SfB and set them to 'Teams Only' with direct routing configured for calls. They are now having issues communicating with internal users. PSTN functionality is fine and calls can be made in and out but when an internal skype user calls they are unable to answer and are given the message that the call is from a skype user and skype is needed to answer the call... Is this a replication timing issue in that the changes were only made at around 6pm last night and that some functionality is yet to be available as it is still within the 24 hour waiting period that is required when making changes... i have not had this issue before,SolvedQuick Question on Islands mode.
Ok so here it is. I have a customer who is migrating to teams only from islands mode. Teams only users are able to receive IM messages from islands users sent from Sfb and he then returns them without issue and the islands users recieve the IM in skype. I have been advised this should not be possible. I believe that it is only when the SfB user sends a chat first that makes uninterrupted chat possible.. If the Teams only user was to initiate the conversation it would then seek to land in the islands user's Teams client.... Sorry if this doesnt make sense but is my thinking correct?Solveddreaded islands mode
Hi All. I have a hybrid client that is moving from Islands to 'Meetings first' however he is unhappy that historical chat he had in teams have gone and wants to move back to islands 😞 1. Is there a way to get hold of the teams messages he had via exchange online. 2. he wants to use teams and force all chat features via teams... as far as i am aware this will not work as federated messages will be sent to skype. Can someone clarify these 2 items please. Thanks BenSolvedMultiple incoming calls answered automatically
I wonder if someone can clarify something for me. A client of ours has complained that when on a call, if another call is presented it automatically answers, as a result user can hear both conversations.. i'm unable to find anything in the logs to show anything to back this up but i am amazed that the teams client didn't place the call on hold. With this in mind can someone please advise if they have heard of similar issues.. sorry if this sounds far fetched but i am going by user testimony..Teams Rooms Issue and Yealink MVC800
Hi All. I am hoping someone can point me in the right direction with this one... I have set up a teams room to use with a Yealink MVC 800 solution. I am finding that the scrren is stuck on 'signing in' and goes no further... The strange thing is i can start a new meeting and invite a user and it works without issue. If i log onto the windows back end system as admin i can run teams and log in without a problem. Is there anyone out there that may have experienced this issue?19KViews0likes3CommentsExternal contacts in teams as AD contact objects
Hi All. A common question that crops up for us, as it does for many i would assume is... Are contact lists available in teams... my usual response is no, but there are work arounds ( sharepoint lists, excel spreadsheets etc ). My question is, has anyone added external contacts into active directory as contact objects in an attempt to make said contacts searchable within teams? does it work?Yealink t55 skype config
Hi All. I hope someone can assist. A client has bought T55's for use with Skype but their calendars are apparently 1 day behind. the phones have had the latest firmware installed and all config seems ok. Calls are flowing without issue. Does anyone have any experience with these devices or can anyone make any suggestions that may have an effect in this instance. NTP has been checked on the device GUI.822Views0likes0CommentsPowershell question regarding access permissions
Hi All. Would really appreciate someone answering a quick question if possible. Are the cmdlets available dependent on account permissions on the tenant? As an example. I have 2 seperate tenants, I run the same script but I just amend the tenant/account information.. When i try to run the set-csuser command, i works for 1 tenant but not the other.. The difference is 1 account is a global admin the other is simply a teams admin.... i am getting push back internally on this but it is the only thing i can see causing an issue. Any help on this would be greatly appreciated.SolvedAdmin Roles
Guys. For my own sanity can someone please confirm if you need to be a global admin in order to enable enterprise voice? I have 2 separate clients one has granted global admin the other teams admin.. When trying to enable enterprise voice for a user the cmdlet set-csuser is only available for the global admin account....7.8KViews0likes1CommentTeams Rooms sign in issue with Skype for Business
Hi All. We have installed a Teams Meeting Room using a Crestron system and all seems ok other than the S4B sign in. All licenses seem to be in place but the accounts are on prem so i am wondering if this is playing a part. I have attached a screen shot but can anyone advise what may be having an effect on this...2.5KViews0likes2CommentsAccess query
Hi. Just a quick question i am hoping someone can answer. I am currently working on call queues for a client and there is a requirement to divert calls to an external number. I know this cannot be done without some creativce account creation so i have set up a user account to use as a proxy to forward calls. however when going into powershell I cannot set this user account up with enterprise voice as powershell isn't recognising the cmdlet 'Set-CsUser -Identity "user@domain.com" -EnterpriseVoiceEnabled $true...( i have a ready made script that works for all other clients i have worked with ) when checking the role of my account it is set to Teams Admin... I am used to having global admin so have not come across this before but is this issue caused by my account not having the correct role assigned?missed call notifications and call queues
HI. I know this one has had a lot of mileage but im not sure if there is any update on this. Do we know if anything is in the pipeline to ensure agents have something to notify them when they have missed a call from a call queue and from what number? Thanks Ben1.9KViews0likes0CommentsSBC preferences
Hi All... im looking to gain some insider views on SBC's in use with Direct Routing. I am keen to find out preferences regarding vendor and why. We Deploy Ribbon SBC's and i like them, but the GUI could do with a little work. The support team behind it is also top notch. However i would like to gauge how others find their vendor hardware... When it comes down to who to choose between Audio Codes and Ribbon...965Views0likes1CommentDDI assignment
Hi all.. I have a query. Is there a best practice when reassigning numbers in teams? I only ask as we have an issue whereby a number was previously assigned to a call queue... was then removed from the associated resource account and then given to a user. now.. when anyone rings the user it still goes to the members of the call queue... i am unable to find any record of it via powershell either in users or under the application instance... its weird... not an issue as we can assign another number but its just odd...3.9KViews0likes0Comments
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