Forum Discussion
Auto Attendant fails to connect if no greeting applied.
Hi All. Having a funny issue that we cant seem to resolve. When a customer calls one of our auto attendants that does not have a greeting applied ( redirects to a call queue ) the caller is presented with ' sorry we could not connect your call, please try again later' at first i thought this may be a carrier thing but if you change the language of the AA the greeting language changes. if i put an audio file on thats about 6 seconds+ it works anything less fails. also if the text to speech message is too short it fails.
has anyone had any similar experience? we use direct routing with ribbon 5/7k's. our auto attendants that have DTMF are fine.
1 Reply
- So are you saying that you can only apply a greeting to the auto attendant if you change the language?
Guessing you have all of the required resource accounts / licences setup for this as per https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant
