Aug 16 2019 06:30 AM
Every time someone tries to change the image of the team we get this error, "There was a problem saving the photo. Please try again." We try and try and try and try and try and try again with NADA. I have asked for help, but get nothing. So does anyone else have this issue or just us? A solution?
Oct 12 2020 09:17 AM - edited Oct 12 2020 09:19 AM
@Psalm-ElueWe could update the pics for about one month and then the problem occurred again. We still have the problem. I guess Microsoft is working on that and we should wait.
Nov 22 2020 05:59 AM
@farhad74 I think so, but the error message could be more understandable :)
Nov 28 2020 03:12 AM
I didn't see a final solution in the thread?
I tried reducing the size the of of my photo, saving in different formats and reloading again and again and again ..... no joy.
How can such a basic process be so difficult?
Nov 28 2020 04:49 AM
Dec 19 2020 06:09 PM
I've developed my own solution for this because I really hate the common work around for this involving default user pictures. This issue has been a problem since the dawn of windows and user account migration. The following is a local procedure I created tonight using the registry to force specific profile images for specific users.
1.Visit your “ProfileList” key in regedit.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
1a. Identify which "S-1-5" entry is for (the user you wish to change)'s profile picture. You can do this by viewing the entry of each "ProfileImagePath" for the correct user name. In my case it's
S-1-5-21-3933070242-1385264018-3888146546-1006
Which is for the user “Paul”.
2a. Discover “S-1-5” file discovered above is NOT present. Other users with different numbers are likely present. If the user’s “S-1-5” key IS present in this registry location you may still continue. This key tells windows where to look for each profile picture by size. You must then complete 2b OR 2c.
2b. (optional) Export one of the other user’s “S-1-5” key (the whole thing) to your desktop
2c. (optional) copy the following template into a text file and change the extension to .reg.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AccountPicture\Users\S-1-5-21-3933070242-1385264018-3888146546-1006]
"Image96"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image96.jpg"
"Image448"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image448.jpg"
"Image32"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image32.jpg"
"Image40"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image40.jpg"
"Image48"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image48.jpg"
"Image192"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image192.jpg"
"Image240"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image240.jpg"
3. Open the file you’ve exported/created in either text editor or notepad++.
3a. Change the Key location in the first entry to the “S-1-5” number you determined earlier to belong to the user without a profile picture. This will ensure that when you merge this file with your registry it creates a new registry key tree for them.
3b. Change the path of each “image##” to match the location of your desired profile picture for each corresponding size. I simply created a “profile pictures” folder in the user’s picture directory and made every link point to the same .jpg. You could also use the public pictures directory if you don’t have access to the account in question.
4. Here is my finished product. Yours should look similar to this but with your “s-1-5” number and image paths.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AccountPicture\Users\S-1-5-21-3933070242-1385264018-3888146546-1006]
"Image96"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image448"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image32"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image40"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image48"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image192"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
"Image240"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"
5. Execute/run the .reg file you just created and allow it to merge with the registry. It -should- take effect immediately. Hit Win+L to lock your profile and take a look at the users list. Your new image should show up on the profile you were editing.
Jan 05 2021 12:04 PM
@ericis That didn't work for me. I've resized my photo and changed it to .png and it's still not working. Grrrrr.
Jan 10 2021 08:04 PM
@P_Moore Same issue a YEAR later
Jan 21 2021 08:21 PM
@Farhad Mazlumi how was it solved pls tell us
Jan 22 2021 12:28 AM
Has anybody tried to change the profile picture via the office.com portal?
Go to "office.com" and select your profile picture:
Or if your mailbox is in on-premises, you could change the profile picture on there OWA:
Mar 01 2021 07:11 AM
only 256x256 would work for me @Juan Carlos González Martín
Apr 15 2021 04:32 PM
Apr 20 2021 03:59 AM - edited Apr 20 2021 04:09 AM
I found the solution here -> https://techcommunity.microsoft.com/t5/microsoft-teams/profile-picture-doesn-t-show-in-teams/m-p/363...
You will need to sign out of teams desktop and sign back in. This will clear the cache, unfortunately everyone else will probably not see your profile pic until they also clear their teams cache.
Good Luck
Jul 09 2021 03:47 AM
@P_Moore Hi guys, I had the same issue as well. In case any bidy else gets here looking for a solution...
Pff.
Sep 26 2021 10:12 AM
@JIRL5 what ended up working for me, was renaming the file. It had an underscore in it...just saying.
Aug 30 2022 01:12 PM - edited Aug 30 2022 01:16 PM
@P_Moore I FINALLY got this to work by changing it on Teams on my phone. The web and local apps didn't work. Seeing another comment, I tried my phone and finally got it to work. It's a bit ridiculous that this problem persists from three years ago and they still have not fixed it.
Nov 02 2022 06:29 PM
No, even that simple image won't upload :( @aratezarc
Nov 06 2022 12:51 PM
I tried every suggestion on this thread, none of them worked. Then i tried again 24 hours later and the photo saved without any issues. @P_Moore
Dec 11 2022 01:51 AM