SOLVED

"There was a problem saving the photo. Please try again."

Brass Contributor

Every time someone tries to change the image of the team we get this error, "There was a problem saving the photo. Please try again." We try and try and try and try and try and try again with NADA. I have asked for help, but get nothing. So does anyone else have this issue or just us? A solution? 

125 Replies

@Psalm-ElueWe could update the pics for about one month and then the problem occurred again. We still have the problem. I guess Microsoft is working on that and we should wait.

@farhad74 I think so, but the error message could be more understandable :) 

 

I didn't see a final solution in the thread?

 

I tried reducing the size the of of my photo, saving in different formats and reloading again and again and again ..... no joy.

 

How can such a basic process be so difficult?

Hi, click on the ”best response” link to get an idea of what could be causing this issue.

I've developed my own solution for this because I really hate the common work around for this involving default user pictures. This issue has been a problem since the dawn of windows and user account migration. The following is a local procedure I created tonight using the registry to force specific profile images for specific users. 

@P_Moore 

1.Visit your “ProfileList” key in regedit.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

1a. Identify which "S-1-5" entry is for (the user you wish to change)'s profile picture. You can do this by viewing the entry of each "ProfileImagePath" for the correct user name. In my case it's

S-1-5-21-3933070242-1385264018-3888146546-1006
Which is for the user “Paul”.

  1. BriannaB3d_0-1608429988697.png

     


    2. Visit “Users” registry key
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AccountPicture\Users

2a. Discover “S-1-5” file discovered above is NOT present. Other users with different numbers are likely present. If the user’s “S-1-5” key IS present in this registry location you may still continue. This key tells windows where to look for each profile picture by size. You must then complete 2b OR 2c.

2b. (optional) Export one of the other user’s “S-1-5” key (the whole thing) to your desktop

2c. (optional) copy the following template into a text file and change the extension to .reg.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AccountPicture\Users\S-1-5-21-3933070242-1385264018-3888146546-1006]

"Image96"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image96.jpg"

"Image448"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image448.jpg"

"Image32"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image32.jpg"

"Image40"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image40.jpg"

"Image48"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image48.jpg"

"Image192"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image192.jpg"

"Image240"="C:\\Users\\Public\\AccountPictures\\S-1-5-21-3933070242-1385264018-3888146546-1002\\{5D8163C9-0871-407C-B71D-053A0B8520F8}-Image240.jpg"

3. Open the file you’ve exported/created in either text editor or notepad++.
3a. Change the Key location in the first entry to the “S-1-5” number you determined earlier to belong to the user without a profile picture. This will ensure that when you merge this file with your registry it creates a new registry key tree for them.
3b. Change the path of each “image##” to match the location of your desired profile picture for each corresponding size. I simply created a “profile pictures” folder in the user’s picture directory and made every link point to the same .jpg. You could also use the public pictures directory if you don’t have access to the account in question.

4. Here is my finished product. Yours should look similar to this but with your “s-1-5” number and image paths.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AccountPicture\Users\S-1-5-21-3933070242-1385264018-3888146546-1006]

"Image96"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"

"Image448"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"

"Image32"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"

"Image40"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"

"Image48"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"

"Image192"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"

"Image240"="C:\\Users\\Paul\\Pictures\\Profile Picture\\Paul.jpg"

5. Execute/run the .reg file you just created and allow it to merge with the registry. It -should- take effect immediately. Hit Win+L to lock your profile and take a look at the users list. Your new image should show up on the profile you were editing.


@ericis That didn't work for me. I've resized my photo and changed it to .png and it's still not working. Grrrrr.

 

@P_Moore Same issue a YEAR later

@Farhad Mazlumi how was it solved pls tell us

Has anybody tried to change the profile picture via the office.com portal?

 

Go to "office.com" and select your profile picture:

TC-Forum-Profile.png

 

 

Or if your mailbox is in on-premises, you could change the profile picture on there OWA:

TC-Forum-Profile-owa.png

@P_Moore yes i can not save my pictures too so it not just you 

 

I found that changing the photo (in this case for a Teams icon) only worked in the online version of Teams. Locally, it seems that noone can get this to work.

I found the solution here -> https://techcommunity.microsoft.com/t5/microsoft-teams/profile-picture-doesn-t-show-in-teams/m-p/363...

You will need to sign out of teams desktop and sign back in. This will clear the cache, unfortunately everyone else will probably not see your profile pic until they also clear their teams cache.

 

Good Luck

@P_Moore Hi guys, I had the same issue as well. In case any bidy else gets here looking for a solution...

 

  • Photo size made no difference. Always resulted in could not save the photo.
  • In the end I opened up Teams online and it worked.

 

Pff. 

@JIRL5 what ended up working for me, was renaming the file. It had an underscore in it...just saying. 

@P_Moore I FINALLY got this to work by changing it on Teams on my phone. The web and local apps didn't work. Seeing another comment, I tried my phone and finally got it to work. It's a bit ridiculous that this problem persists from three years ago and they still have not fixed it.

No, even that simple image won't upload :( @aratezarc 

I tried every suggestion on this thread, none of them worked. Then i tried again 24 hours later and the photo saved without any issues. @P_Moore 

This happens with every team I create. The solution is to wait a few minutes (10) after creating the team, and then upload the image. Works every time here.