Getting US User Phone number through Teams from Canada without having a US address

Copper Contributor

As a Canada-based organization, we aim to purchase approximately 20 US user phone numbers through Teams from Canada, without possessing a US address.


We have already configured MS Teams phones successfully for our Canadian users. However, when attempting to procure US user numbers, we encounter a requirement for a US address or US emergency address, which we currently lack.


Kindly advise on the appropriate steps to proceed in this situation.


Thank you for your assistance!

2 Replies


Hello! You've posted your question in the Tech Community Discussion space, which is intended for discussion around the Tech Community website itself, not product questions. I'm moving your question to the Microsoft Teams space - please post Microsoft Teams questions here in the future. 

Hello @Djeanthi2215,

to acquire US phone numbers through Microsoft Teams, a valid US address (or US emergency address) is required. This regulation, established by the FCC, aims to prevent misuse of phone services.

If you lack a US address (or US emergency address), consider utilizing a service that provides them specifically for this purpose (like Virtual Mailbox Services or Business Address Providers).

Once you obtain a US address, acquiring US phone numbers on Teams becomes a straightforward process.


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Kindest regards,

Leon Pavesic