Recent Discussions
VPP Apps on DEP iPadOS Devices Do Not Automatically Update Error code: 0x87D13B9F
We're in the process of migrating to Intune and we're starting with DEP devices. However we've noticed that as applications are updated in the App Store, the device itself is not updating the applications automatically but requires human intervention. Today we checked one of the devices and saw that the update failed with error 0x87D13B9F: Application attempted to install 9/30/2021 6:43:12 AM App installation failed 9/30/2021 4:13:53 AM Hide details Error code: 0x87D13B9F An app update is available. Available apps can be updated using Company Portal and required apps will auto-update on device sync. Suggested remediation This code is returned when a VPP app is installed but there is a newer version available. Our Apple VPP token is configured for automatic updates: The Microsoft documentation confirms that: Automatic app updates - Choose from Yes or No to enable automatic updates. When enabled, Intune detects the VPP app updates inside the app store and automatically pushes them to the device when the device checks in. Note: Automatic app updates for Apple VPP apps will automatically update for both Required and Available install intents. For apps deployed with Available install intent, the automatic update generates a status message for the IT admin informing that a new version of the app is available. This status message is viewable by selecting the app, selecting Device Install Status, and checking the Status Details. All this to say that this configuration should be working as the application in question is required But it's not happening automatically Did we miss something somewhere? Any advice is greatly appreciated. References: https://docs.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-app-install https://docs.microsoft.com/en-us/troubleshoot/mem/intune/app-install-error-codes https://docs.microsoft.com/en-us/mem/intune/apps/vpp-apps-ios#upload-an-apple-vpp-or-apple-business-manager-location-token 0x87D13B9F App Install Error - Microsoft Tech CommunityIntune connector stuck because it is no longer supported
Hello, We are trying to connect our JamF Pro to Intune for compliance checks on our Macs. Following Microsoft's (incorrect) instructions, we found that the old (legacy) method to be no longer supported by JamF. However, after entering the Enterprise AppID the connector is now stuck and we cannot clear it because it cant connect to anything at JamF. The "Terminate" button simply produces the following error: "{"error":{"code":"InternalServerError","message":"{\r\n \"_version\": 3,\r\n \"Message\": \"An internal server error has occurred - Operation ID (for customer support): 00000000-0000-0000-0000-000000000000 - Activity ID: f0416542-74a3-4876-a3a3-d27cc6a9bb31 - Url: https://proxy.msub02.manage.microsoft.com/StatelessOnboardingService/deviceManagement/deviceManagementPartners('007d2fff-e0dd-4b28-8595-cec005efe5cd')/microsoft.management.services.api.terminate?api-version=5025-03-20\",\r\n \"CustomApiErrorPhrase\": \"\",\r\n \"RetryAfter\": null,\r\n \"ErrorSourceService\": \"\",\r\n \"HttpHeaders\": \"{}\"\r\n}","innerError":{"date":"2025-11-20T08:33:25","request-id":"11b3ecb3-6b3c-40a1-a2ef-1259682cc5f7","client-request-id":"f0416542-74a3-4876-a3a3-d27cc6a9bb31"}}}" We have since connected JamF Pro using their new method successfully, but our managed Macs are still NOT showing in Intune. We need to clear the old connector, which is in limbo, in case this is blocking the new one from working. We raised a case with Microsoft support in November 2025 and despite repeated efforts to contact them, still haven't had a response. Any ideas, please?
physicalMemoryInBytes always returns 0 with called from ServiceNow
Hello, I am trying to fetch physicalMemoryInBytes for Intune devices from ServiceNow. I tried calling this info by using below endpoints: https://graph.microsoft.com/beta/deviceManagement/manageddevices('1111-2222-3333-abc4-55aa55bb55')?$select=id,physicalMemoryInBytes https://graph.microsoft.com/beta/deviceManagement/manageddevices('1111-2222-3333-abc4-55aa55bb55')?$select=id,hardwareinformation,physicalMemoryInBytes In both cases I'm getting below error error: Failed to iterate on data stream: com.glide.transform.transformer.exceptions.InvalidPathException: Could not find path in stream: $.value I referred to this Intune article but no luck: https://techcommunity.microsoft.com/discussions/microsoft-intune/physicalmemoryinbytes-always-returns-0/3025721 Can someone help with this?
Delivery Optimization breaking Windows 11 update downloads?
We started seeing Delivery Optimization–related issues with Windows updates after upgrading devices to Windows 11 24H2. In our SCCM environment, Windows updates begin downloading but consistently fail or stall partway through the download. In many cases, the download restarts multiple times and eventually errors out. This behavior is consistent across multiple devices and different boundaries. These same devices were patching normally prior to the 24H2 upgrade. Since moving to 24H2, patching has become unreliable, especially for larger updates. From what we’re seeing, this doesn’t look like a traditional content or boundary issue. It feels like Delivery Optimization is failing mid-transfer or not resuming downloads correctly after the OS upgrade. So far we’ve checked the following: - Boundaries and boundary groups are unchanged - Content is available and distributed correctly on DPs - No recent SCCM site or infrastructure changes - Network connectivity looks normal On the client side, we’ve been reviewing: - DataTransferService.log (downloads start but fail or restart mid-way) - DeliveryOptimization logs (showing repeated retries / stalled transfers) - CAS.log and LocationServices.log (content location looks normal) - WUAHandler.log (update detection looks fine) Overall, detection and policy seem healthy — the issue appears during the actual download phase. Has anyone else seen Delivery Optimization downloads stall or fail during Windows patching after upgrading to Windows 11 24H2? If so, did you find a specific DO setting, policy change, or workaround that stabilized patching?
How is your company managing driver updates via Intune?
Hey folks, I’m currently reviewing our driver update strategy for Windows 11 devices managed via Intune. As you probably know, using Windows Update for Business (WUfB) gives us two main options for driver updates: Automatically allow drivers via WUfB Manually approve drivers via Intune + Windows Update for Business deployment service (WUfB-DS) Each approach has its own pros and cons: Automatic driver updates are great for keeping everything up to date with minimal effort, but they come with risks. We’ve seen networking components randomly break after an update, or newer GPU drivers triggering application compatibility issues. Definitely not zero-risk. Manual approval, on the other hand, gives you control and helps avoid surprises, but it also introduces operational overhead: identifying needed drivers, testing, scheduling approvals, and communicating with users — all of that takes time and effort. We’re debating internally whether the automation risk is worth the convenience, or if the manual path is the only safe option in an enterprise setting. So I’m curious: How is your company handling this? Are you letting Windows install driver updates automatically? Or are you manually controlling which drivers get deployed — and if so, how are you handling the process and workload? Would love to hear your thoughts, especially if you’ve found a good balance or process that works well in production! Thanks in advance!Restrict User Access to Specific Devices and Location Using Intune & Conditional Access
We have a customer requirement to restrict user sign-ins using Intune and Azure AD (Entra ID) Conditional Access. The goal is to allow access only from specific, managed devices and only from a specific geographic location. For example, users should be able to access corporate resources only when signing in from compliant/managed devices and only when located in Mumbai What would be the recommended approach or best practice to achieve this using Conditional Access and Intune? Any guidance on configuration, limitations (e.g., location accuracy), or real-world experiences would be appreciated.
Multiple accounts on one device managed by different companies
I have employees who work for multiple companies and have Microsoft 365 and Intune at each of their companies. They add their work accounts to their personal devices to access Outlook and Teams. When applying App Protection Policies, will the applications have policies relevant to the organization that owns the data have that organization's policies applied to the data? What happens if two work accounts have App Protection Policies applied? Will one take precedence over the other? Searching around seems to indicate this was impossible before Outlook allowed more than one work account. I cannot find an answer where multiple work accounts are now permissible in Outlook and in Teams. Thanks in advance.Microsoft Managed Home Screen: Unwanted Samsung One UI 8.0 Elements Appearing
Hello Tech Community, Our organization is currently deploying a configuration in Microsoft Intune using a Corporate-owned dedicated device enrollment profile. We’ve applied a device restriction policy to configure Samsung tablets in Multi-app Kiosk mode, with Managed Home Screen set as the launcher. Instead of using an app configuration policy, Managed Home Screen is configured through the device restrictions policy. We’ve left the device navigation options unconfigured, which should hide the following UI elements: Android Overview button Android Home button Android App drawer Once all policies and required apps are installed, Managed Home Screen successfully acts as the launcher for end-users to sign in. Overall, this works well; however, we’ve encountered an intermittent issue: After multiple lock/unlock cycles, the navigation bar sometimes reappears, showing the Overview, Home, and App Drawer buttons. This allows users to access background apps that are not exposed through Managed Home Screen, which defeats the kiosk experience. Device details: Samsung Galaxy Tab S10 FE Android 16, One UI 8.0 Managed Home Screen version: 2.2.0.107721 Has anyone experienced this behavior or have recommendations to prevent these UI elements from reappearing? I’ll gladly provide additional details about our configuration if needed. Thank you!
Issue with Android iOS Wi-Fi authentication using certificates EAP-TLS with NPS
I am trying to configure Wi-Fi authentication for Android and iOS devices using certificates (EAP-TLS). I followed the guide below Support Tip - How to configure NDES for SCEP certificate deployments in Intune | Microsoft Community Hub, and I am able to successfully deploy certificates to the devices. The certificates are installed correctly on the final devices, so the distribution part seems to be working fine. However, the devices are not able to authenticate to the Wi-Fi network. The connection fails during authentication, and from what I can see the issue seems to be related to NPS. My doubt is specifically about the NPS configuration. In the guide, user or computer groups are usually added in the network policy conditions, but in my scenario I cannot rely on adding users or groups, since authentication should be based only on the certificate. I am unsure how to correctly configure NPS to accept these devices using certificate-based authentication without assigning them to a security group. Has anyone already faced this situation or can explain how NPS should be configured in this case? Any guidance or example configuration would be greatly appreciated. Thank you in advance.
physicalMemoryInBytes always returns 0
I followed the blog below, https://techcommunity.microsoft.com/t5/microsoft-intune/total-physical-memory-attribute-graph-location/m-p/2108126 Here is my API endpoint. https://graph.microsoft.com/beta/deviceManagement/manageddevices('1111-2222-3333-abc4-55aa55bb55')?$select=id,physicalMemoryInBytes Here is the response, {"@odata.context":"https://graph.microsoft.com/beta/$metadata#deviceManagement/managedDevices(id,physicalMemoryInBytes)/$entity","id":"1111-2222-3333-abc4-55aa55bb55","physicalMemoryInBytes":0} The expected response is 32GB (in bytes). Can someone please help?
Conflict status after having 2 Local user group membership Policy
Hello, I have an issue with applying two "Local User Group Membership" policies on a PC. The Intune policy report shows a conflict between having two "Local User Group Membership" policies despite having different configurations. For example, one is a Global Policy, which applies an admin privilege to all PCs, and the other one is more specific to a certain group, and it is just about giving remote access to the PCs on this group. So, my question is, why does Intune mark these two policies as a conflict of each other? If it is not possible to have two "Local User Group Membership" policies applying to the PC. Is there a way to have a global policy for admin users on the PC and one more private policy for remote user access using "Local User Group Membership"?Delivery Optimization breaking Windows 11 update downloads?
We started seeing Delivery Optimization–related issues with Windows updates after upgrading devices to Windows 11 24H2. In our SCCM environment, Windows updates begin downloading but consistently fail or stall partway through the download. In many cases, the download restarts multiple times and eventually errors out. This behavior is consistent across multiple devices and different boundaries. These same devices were patching normally prior to the 24H2 upgrade. Since moving to 24H2, patching has become unreliable, especially for larger updates. From what we’re seeing, this doesn’t look like a traditional content or boundary issue. It feels like Delivery Optimization is failing mid-transfer or not resuming downloads correctly after the OS upgrade. So far we’ve checked the following: - Boundaries and boundary groups are unchanged - Content is available and distributed correctly on DPs - No recent SCCM site or infrastructure changes - Network connectivity looks normal On the client side, we’ve been reviewing: - DataTransferService.log (downloads start but fail or restart mid-way) - DeliveryOptimization logs (showing repeated retries / stalled transfers) - CAS.log and LocationServices.log (content location looks normal) - WUAHandler.log (update detection looks fine) Overall, detection and policy seem healthy — the issue appears during the actual download phase. Has anyone else seen Delivery Optimization downloads stall or fail during Windows patching after upgrading to Windows 11 24H2? If so, did you find a specific DO setting, policy change, or workaround that stabilized patching?Android 15 - CredentialProviderPolicy not surfaced by Intune
I have been having an issue with Android 15 devices. We use Authenticator as our password autofill provider. As soon as a device is updated from Android 14 to Android 15, the password autofill provider is no longer set and the setting to change it is 'blocked by work policy.' I have already tried removing all policies that apply to the devices (device config and device compliance policies) and factory resetting them. Simply having them enrolled as corporate owned fully managed devices causes this to happen. I raised the issue in the Android Enterprise community blog. A link to that is included below. Someone on that thread found that there is a policy in Android 14/15 called the credentialproviderpolicy. When that policy is blocked or unconfigured, this behavior happens. I cannot find anywhere in Intune where I can set this policy. It seems that it is allowed by default when managing Android 14 with Intune, but not set or blocked when the device switches to Android 15. Is there any way to specifically set a policy that is not reflected in the Intune UI? This is a blocker for being able to move more phones to Android 15. Link to Android Enterprise thread: https://www.androidenterprise.community/t5/admin-discussions/android-15-cannot-set-default-password-app/m-p/8827#M2105 Thanks, Tom
Applications deployed on device based collection are missing from devices.
Hey guys, In my SCCM environment we are facing an issue. Its a co-managed environment where apps are deployed via SCCM. All of a sudden the apps deployed on Device based collection are not reaching the end user devices. The policies related to these app are also not reaching the device. The compliance status for these apps also went down even though if it is installed on the device the SCCM reports as Non-Compliant\Error. Has anyone faced this issue or can help me to identify what could be causing the issue.Existing required application deployments policy is not sent to devices
I have couple hundred applications in SCCM/MCM that are set to required and whenever there is a new device is built, all these required applications automatically get installed. I am on 2503 and 5 days ago i started seeing this issue. But if modify that deployment with current date and time then the application gets deployed right away if i run Application Deployment evaluation cycle. I also tested by deleting the existing deployment and created a new required deployment and run Application Deployment evaluation cycle then the application installs right away. The problem seems like the Primary server is not sending the policy to the client for existing deployments. The application compliance that we see for every deployment under Monitoring for all the devices moved to Error with Success. Not sure why this is happening. All these changes i noticed in the last one week. A week ago all these Already Compliant and Success status device count is under Success tab. Let me know if you have any suggestions.Separate APP policies
Hi All I hope you are well and have a Merry Christmas and a Happy New Year. Anyway, trying to get my head around APP policies for both BYOD and Corp (COBO) Android devices. I'd like nothing more than a single APP policy for Android but there are certain settings such block screenshots that I would like to include in the BYOD APP policy but not include in the Corp (COBO) APP policy. So, my thinking is: BYOD APP policy > Assigned to E3 / F3 groups > Filter on EXCLUDE corp devices Corp Owned / Intune Enrolled COBO APP policy - Filter on EXCLUDE personal devices Could someone advise on the best way to achieve this? What's the best Device / App filter syntax to use? Info appreciated
Unable to use TargetedManagedAppConfiguration end point (Broken)
Within Intune, Graph explorer and PowerShell commands the gateway fails to respond, it's been broken for a couple of months, i have opened multiple support tickets and tumbleweed. i cant get or create any App configuration or app protection policies PS error Get-MgDeviceAppManagementTargetedManagedAppConfiguration Get-MgDeviceAppManagementTargetedManagedAppConfiguration_List: Too many retries performed. More than 3 retries encountered while sending the request. (HTTP request failed with status code: GatewayTimeout. Intune Error { "error": { "code": "UnknownError", "message": "{\"Message\":\"{\\r\\n \\\"_version\\\": 3,\\r\\n \\\"Message\\\": \\\"An error has occurred - Operation ID (for customer support): 00000000-0000-0000-0000-000000000000 - Activity ID: 6bf99a96-6889-4b10-a52e-c31e099e9111 - Url: https://proxy.msub06.manage.microsoft.com/TrafficGateway/TrafficRoutingService/MAMAdmin/MAMAdminFEService/deviceAppManagement/targetedManagedAppConfigurations?api-version=5025-07-01&$count=true\\\",\\r\\n \\\"CustomApiErrorPhrase\\\": \\\"\\\",\\r\\n \\\"RetryAfter\\\": null,\\r\\n \\\"ErrorSourceService\\\": \\\"\\\",\\r\\n \\\"HttpHeaders\\\": \\\"{}\\\"\\r\\n}\"}", "innerError": { "date": "2025-12-23T12:42:49", "request-id": "b844d1f6-c583-485c-b33f-9a29d9b44a92", "client-request-id": "6bf99a96-6889-4b10-a52e-c31e099e9111" } } }Issues with Windows 11 Autopilot Hybrid Joined Since last Week
Hi all, as of Thursday 4th December our Windows 11 Autopilot (Hybrid Joined) has ceased functioning. On the very first step, after the user attempts to enter their username&password, we can see the deployment profile gets downloaded to the device but then everything immediately stops with error "Something went wrong. Confirm you are using the correct sign-in information and that your organisation uses this feature. You can try and do this again and contact your system administrator with the error code 800004005". We can see that the ODJ process never starts. And we think we're seeing errors with the device reading the deployment profile JSON locally. Has anyone else had any errors? Wondering if Microsoft have made a change somewhere or have issues.Microsoft Intune for MSPs resource guide
Welcome to your home for all things #IntuneForMSPs! Our goal is to help you grow your Microsoft Managed Service Provider (MSP) business by combining productivity apps, intelligent cloud services, and the world-class security of Microsoft 365 with the multi-tenant management capabilities of you, our partners. Join us January 20 at 8:00 a.m. PST (4:00 p.m. UTC) on the Microsoft Intune Tech Community and kick off our new community meetup series with a guide to getting started with Microsoft 365 Business Premium. Hear first-hand experiences with configuring and managing customer tenants and learn best practices. Community meetups will feature subject matter experts on camera with Q&A in the chat (Comments) on Tech Community. Come curious and ready to learn! Jump to: Marketing and business development | Demos and tutorials | Partner resources | Microsoft communities | Select content from Microsoft MVPs In the spotlight Click the image below to watch the Microsoft Intune multi-tenant management video with Jonathan Edwards. Marketing and business development Start by joining Microsoft Partner programs: AI Business Solutions for Partners Microsoft Security Partners Join the Partner Skilling Hub for Free Go to Microsoft Partner Skilling Hub Create your free account Select Solution areas of interest Intune content: AI Business Solutions, Security Recommended modules: Implement with impact: Endpoint Management with Microsoft Intune | Microsoft Partner Skilling Hub Implement with impact: Implement Identity and access management with Microsoft Entra - Modules Demos and tutorials Whether deploying solutions for yourself or for your customers, these resources can help you with prescriptive ‘do this next’ guidance to get you up to speed quickly. Download this guide: Enhancing Security with Microsoft 365 Business: A Hands-on, Effective Guide Follow along with the companion videos: Achieve greater security and productivity with Microsoft Intune and Microsoft 365 Explore click-through interactive guides for more advanced instruction: Microsoft Intune guided demos Topics include configuring app protection policies, configuring Conditional Access, updating Windows from the cloud, configuring corporate devices, deploying and managing line of business (LOB) apps, enabling Universal Print, accessing corporate resources on personal-owned devices, setting up Windows Autopilot for new device delivery, and reducing bandwidth consumption with Delivery Optimization. Partner resources Nerdio knowledge hub Inforcer resources Microsoft communities Microsoft 365 Blog small and medium business-related posts Microsoft 365 Partner LinkedIn channel Select content from Microsoft MVPs To find an MVP near you, visit the Microsoft MVP home page. Peter Klapwijk - In The Cloud 24/7 Blog Ugur Koc - Ugur Koc Blog Andy Malone - Andy Malone on YouTube Rudy Ooms - Call4Cloud Blog Somesh Pathak - Intune IRL Blog Oktay Sari - AllThingsCloud Blog Jon Towles - Mobile Jon Blog
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