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DavyDeglin's avatar
DavyDeglin
Copper Contributor
Nov 12, 2024

Enrollment on Intune disabling Android systems app

Hello everyone,

Some explanation first:
We use some handheld Unitech EA520 rugged smartphones with built-in scanners and when i enroll these into Intune, half of the built-in system apps are disabled.
This includes the Unitech scanner service which is used to control the scanner.
When i check under system apps on the device it says "Not installed for this user".

I haven't setup any restrictions ofr the device yet and when i do, there is no possibility to enable these system apps.
Even weirder is that i enrolled 5 of the exact same devices with same android version about half a year ago and they had no issues what so ever.
These are also fully dedicated, company owned devices.

Did anyone experience something similar before, as i am quite stuck ?

2 Replies

  • RMKT's avatar
    RMKT
    Occasional Reader

    Hi',

    One year later :-( but new with Intune.

    Did you solve this issue. From my side, I had same issues with other MDM and one of solution was to add a particular unitech app. I'm trying to find it again. 

    Let me know.

    Br

  • Did you try this to 're-enable' the system apps: https://learn.microsoft.com/en-us/mem/intune/apps/apps-ae-system

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