08-16-2019 06:30 AM
08-16-2019 06:30 AM
Every time someone tries to change the image of the team we get this error, "There was a problem saving the photo. Please try again." We try and try and try and try and try and try again with NADA. I have asked for help, but get nothing. So does anyone else have this issue or just us? A solution?
08-16-2019 11:47 AM
08-16-2019 04:28 PM
08-17-2019 05:34 AM
08-29-2019 06:20 AM
@P_MooreWe have the same issue. The size or format of the picture doesn't change anything, as the default images aren't working either.
I succeeded changing the Teams avatar from my iPhone, but nothing works from the windows app.
08-29-2019 06:35 AM
Following this thread too. Regardless of if it's the Windows or Mac App, changing my picture in Teams seems to be way more cumbersome that it ever should be. The error message is also vague to the point of useless.
It's the little things like this (bad UX) that add up and leave a sour taste in a users mouth...
08-29-2019 06:45 AM
We've had success changing a letter or word in the Team description. For some reason the photo won't update unless something in the Team name or description is also altered. @P_Moore
11-11-2019 07:38 AM
@Juan Carlos González Martín Only 256x256 .png worked for me. I tried 512x512 and 128x128 and both did not work. Using .jpg didn't work either.
01-10-2020 07:35 AM
If you are using EWS Allow lists, we had to add SkypeSpaces/* to our list to allow profile pic to by synced.
01-10-2020 09:36 AM
@Mark HickmanI did not do any thing to solve the problem. After a month, I just checked and realized that I could update the pics of teams.
01-10-2020 06:46 PM
02-10-2020 06:20 AM - edited 02-10-2020 06:31 AM
Is it me only, who think that how in year 2020 we already should have informative error messages?
If the resolution is wrong, it should be easy to say. If the format is wrong, should be easy to say. etc..
For me it helps when I reduced the colors to 255.
02-28-2020 09:31 AM
I triied using a picture which worked five minutes ago and it fails with the same dummy error message so the format or size do not matter as trying with a picture which already worked for an other teams fails ..
03-26-2020 10:44 AM
@Petri X Yes. I actually had to open the image in Photoshop and save with an sRGB color space for Teams to accept the PNG image. Crazy.
@microsoft This whole conversation would be unnecessary if the message told us what the problem is. "There was a problem..." is not helpful. Something more like "The image must be 512 x 512 pixels" would be helpful.
User shared this in 2017, and I feel that is a clear bug on Teams. But with 270 votes, MS has not even give an eye for that yet.
Personally I always wish that developers informs what is the actual problem. If size is wrong, then the error message says "The file is too big" or "The width of if is too wide". If there is problem in colors, then it says: "Picture should be have 8bit colors". General errors are always bad as you have no clue what is wrong.
Have a nice and safe day !