Mar 15 2021 05:40 AM
Hello, is there a way to see call que calls history?
Mar 17 2021 04:02 AM
Mar 17 2021 08:53 AM
Mar 18 2021 08:39 AM
Mar 31 2021 12:51 PM
Apr 01 2021 01:44 AM
Apr 01 2021 04:16 AM
Apr 01 2021 04:49 AM
@DRplyco
The new call queue view in the channel is also poorly available for me.
There is no possibility for a refresh of the call queue and the call agents display, who has accepted which call is not yet coherent.
I really hope that there will be an update soon, because there is not much you can do with it.
Apr 01 2021 07:47 AM
Apr 27 2021 03:43 AM
Jul 23 2021 11:55 AM
Jan 14 2022 03:09 AM
@gdackerm any update to especially to the "missed calls"? I can see "All calls", but only the incoming calls will be displayd, and the voicemail.
In the Ignite presentation about the collaborative calling feature (min. 5:25) there is a slide where there are "all calls", "my calls", "missed calls" and "voicemail".
https://myignite.microsoft.com/archives/IG20-OD265
Mar 21 2022 07:34 AM
Apr 08 2022 08:37 AM
Apr 11 2022 03:27 AM
It looks like they just released a half-baked product and then just forgot about it ?!
Not even anything in the roadmap about adding the missing features. They call this collaborative calling but there are zero collaborative features like a shared call history.
Apr 18 2022 11:40 PM - edited May 12 2022 11:33 PM
@mcaldo: Same here: No chance to see which call agent answered a call. And also the missed calls are missing. So no real collaborating features here...
May 12 2022 07:32 AM
May 15 2022 02:55 AM
@DRplyco - Hi, we have done a little tweak to see missed calls and this tool works pretty well to see missed calls in CQ, it's pretty straight forward, you can integrate caller identification (e.g. CRM/ERP if you want) and is pretty cheap (100.- a year up to 10 CQ monitored)....check it out, there are also new features coming like a "Task completed" button, so the agents know if one called back or you can even add comments...
https://twincapfirst.ch/teams-easy-call-report-en/
May 16 2022 07:07 AM
@Christoph Schoch we also missing internal Callhistory (Teams to Callqueue). Is your Tool also reporting this Calls?