SOLVED

No missed call notification with call ended before queue

Copper Contributor

We have Teams VOIP calling setup and our main phone number is connected to one user, let's say user A.

When an external caller calls our main phone number and user A doesn't pick up, the call gets transferred to a call queue after 20 seconds.

The issue we have is that if a caller hangs up before the call is transferred to the queue, user A doesn't get a missed call notification, but has a call that lasted 0 seconds in his call history. With our other phone numbers that are connected to users without forwarding to a queue we do not get that behaviour, users get a missed call notifications once the caller hangs up.

Anybody has an explanation for that behaviour?

We would like user A to get a missed call notification from Teams, just as our other users do.

Is there any way to achieve that?

Thanks!

4 Replies
best response confirmed by deb42 (Copper Contributor)
Solution
Hi Deb,

No the miss call will still go to the Call Queue. The user will not see the option. The only way I can think of this is the user instead of doing Call forwarding to do a Simultaneous Ring feature. Only then the user will get the miss call.

Second way round for the solution will be call to ring at the User A for 10seconds and then instead of going to VM call needs to go to the Call Queue.

With Regards,
Satish U
Hello Deb, I have sent you a private message with a potential solution.

@matthias-cusolutions 

Hello Matthias
May i know what the potential solution is?

Thanks in advance.

@rconnected the potential solution is that you'd have to buy their solution.

anyway we circumvented the issue by changing from call queue to call delegation, which works but doesn't really solve the issue
1 best response

Accepted Solutions
best response confirmed by deb42 (Copper Contributor)
Solution
Hi Deb,

No the miss call will still go to the Call Queue. The user will not see the option. The only way I can think of this is the user instead of doing Call forwarding to do a Simultaneous Ring feature. Only then the user will get the miss call.

Second way round for the solution will be call to ring at the User A for 10seconds and then instead of going to VM call needs to go to the Call Queue.

With Regards,
Satish U

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