Jul 10 2023 06:56 AM
Jul 10 2023 06:56 AM
Settings up Teams to replace an on-prem PBX system and the setup is as follows.
Auto Attendant -> Call Queue -> Teams Group
The basic call functionality is flawless, and I am very happy with the way it is working. The issue is at some point in the setup call history within the Teams channel stopped populating. The weird part is it WAS working. I can see calls early on in testing where it captured the calls coming in. Now it shows no new calls, and I cannot figure out why. This is the last issue I am having before fully launching the service and turning down the on-prem PBX. Please Help!
Jul 10 2023 07:22 AM
To troubleshoot the issue with call history not populating in Teams:
Check Call Queue Configuration: Ensure the call queue is properly set up and associated with the Teams group. Verify settings like call routing, voicemail, and team membership.
Verify Permissions: Confirm your user account has the necessary permissions to view call history in Teams. Check if you have the correct admin or user role assigned.
Review Logging Settings: In the Teams Admin Center, navigate to "Teams apps" > "Call queues" and review the logging settings. Enable any relevant options that might have been accidentally disabled.
Restart Teams: Try restarting the Teams client application to refresh its connection and potentially resolve any temporary issues.
Clear Teams Cache: Exit Teams, go to the %appdata%\Microsoft\Teams folder on your computer, and delete all files and folders within it (excluding the "Desktop" folder if present). Launch Teams again and see if call history starts populating.
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Jul 10 2023 08:11 AM
Sep 11 2023 11:25 PM
Hello Anthony, I'm having the same issue as you and trying to figure out what's stopping the CQ from allowing the handset to display the missed call. Have a few sites with the same setup and even when trying to compare, I can't find anything obvious.
Did you end up finding a fix?
When I call the handset number directly, the missed call is displayed. So, it's something to do with the CQ.
Would love to know the fix.