Forum Discussion
Teams Call History Missing (Call Queues)
Greetings Settings up Teams to replace an on-prem PBX system and the setup is as follows. Auto Attendant -> Call Queue -> Teams Group The basic call functionality is flawless, and I am ve...
This has been a problem from Day 1. 2-3 years ago when this feature was released. This is the reason I don't advocate using Teams Groups as Call Queues as it will just confuse users.
Sometimes it shows missed call history if you were alerted to the call but won't show to another user in the call queue if they weren't alerted. Other times, just won't show anything at all to anybody.
Only advantage of using it in this manner is to see presence of other agents in the call queue and allowing to call out and present the call queue number you want to call from.
In other words, don't hold on for this to be fixed!
Sometimes it shows missed call history if you were alerted to the call but won't show to another user in the call queue if they weren't alerted. Other times, just won't show anything at all to anybody.
Only advantage of using it in this manner is to see presence of other agents in the call queue and allowing to call out and present the call queue number you want to call from.
In other words, don't hold on for this to be fixed!