Recent Discussions
OneDrive stuck on "signing in"
Hi, I'm trying to use Onedrive and Onenote, but it seems to be really terrible 50% of the time. Sometimes when I log on my pc, it says I have to log in, and in doing so, is stuck on a "signing in" loop, until it says some error code about me not having an internet connection. Here's what I've tried: 1. Close and open Onedrive 2. Removing auth from the pc and adding it again 3. Reinstalling Onedrive 4. Change Wi-Fi 5. Do a /reset in Windows run AND cmd 6. Update drivers 7. Install the newest Onedrive from the website 8. Try the app-version found in Windows Store What am I supposed to do? I don't want to restart my pc every time it doesn't work, that's a terrible fix.Onedrive Web search : "Location" column always shows "My Files" for folders path
reproducible bug in the OneDrive web search results Summary: the "Location" column systematically displays "My Files" for folders, regardless of their actual location in the directory tree. This does not affect files — files correctly display their real path in the same column. Expected behavior: The "Location" column should display the actual parent path of the folder (e.g. My Files > Subfolder A > Subfolder B ...). Actual behavior: The "Location" column displays "My Files" for every folder result, regardless of where the folder actually sits in the hierarchy. Note: The same search correctly shows the real path for files inside those same folders. The issue is exclusive to folder-type results. Environment: Account type: Personal Reproducible: Yes, 100% consistently Impact: This makes it impossible to disambiguate between folders with the same name located in different parts of the tree when using search. Please let me know if additional information or screenshots would help. Thank you.
OneDrive personal account not signing in 0x800704cf
OneDrive app (Windows 11) personal account has stopped working. Stuck on signing in. After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about not being connected to the internet. 0x800704cf. But the sign in works on a business account on the same PC. Does anyone have a fix? I have tried the following: restarting OneDrive reinstalling OneDrive clearing cahed credentials reseting OneDrive firewall/antivirus disable check check date and time settings web sign in works
Files are gone, folderstructure is there
Dear community, I have a one drive account with a extensive folder structure. Today I noticed that the folderstructure is intact (on my laptop and online) but the files are mostly gone for 90%, here and there a folder with some files. My account is a personal 356, have 1 terrabyte. I tried to restore the drive through the instructions I found online by Microsoft, go to settings, one drive restore, check recycle bin, etcetera. Nothing helped. I did not deleted the files manually. I honestly do not know what to do? Tried to get in contact with Microsoft but that is totally impossible. Is there anyone that has expirienced this also? I use onedrive now for many years and never had this. Please help
Unable to @ mention external collaborators in comments within Office online files
Is anyone aware of whether Microsoft will someday enable the ability to @ mention users who do not belong to the M365 tenant within comments in Office online files? I've attached a screenshot of what this looks like in a Word Online file in OneDrive. There are a number of Microsoft feedback posts about this, but it really feels like an unnecessary gap in functionality. Anyone have any insights on roadmap?
Files not accessible on OneDrive app
My files are not corrupted - if I download them form browser site of onedrive, they can be opened without issues. Nevertheless, my pc folder synced by the OneDrive app, which worked fine until today, became problematic. PDF files show an "access denied" message. Tried logging out and logging in, didn't help.
Adding a folder on an external drive to OneDrive
The reason for asking this question is existing discussions on the subject seem to provide contradictory information. Can I include a folder (i.e., D:\Finances\Taxes\TY 2024) on the USB external drive D: and all subfolders to the default OneDrive folders under C:\Users\nagdt\OneDrive so it will be backed up just like the default OneDrive folders, and if so, how? FYI... When I go to OneDrive Settings -> Sync and backup -> Back up important PC folders to OneDrive -> Manage Backup, I am not offered an option to add a folder in addition to the five primary default folders except for those folders under the five primary default folders. Thanks! NAGDT
PNG with Transparent Background display black
I have read some old posts about this but can't find the solution or workaround. I use a windows laptop with windows 11 - up to date firmware and drivers. I am a crafter and save all the designs on onedrive, the majority come with a transparent background for building up designs. when i'm looking at the images in the software packages I use eg. affinity designer, design space, gimp, inkscape, infanview, they have black backgrounds but when opened they have a transparent background. I also have the same when viewing files using windows explorer. I've tried all the "fixes" that I've seen online but nothing has worked. Please can someone save my sanity and point me in the right direction.
Unable to restore one drive personal vault file
Im trying to restore my onedrive file that I did not even deleted from personal vault I simply renamed it and somehow it got auto deleted now when Im trying to restore the file Im unable to restore it. You can in right panel it is "Waiting" indefinitely Please help I need these files urgently. ASAP.Account hacked - no real help anywhere
6h ago my account got hacked by some twerp from Russia. I wasn't quick enough to stop him as he changed my email, alt email, password, removed passkeys, 2FA and whatever else. Even clicking the "this is not me" on the recent sessions didn't do anything. Only one mail was given and that was the one that prompted me that something was wrong (had to check for phising too so lost precious seconds). I got logged out of my account completely and have been doing the same back and forth with microsoft "support" for the past hours. After filling in the Account Escalation form I get a mail stating that all is lost and that i pretty much need to suck it up. 1TB of files (also important ones) just gone? The support chat tells me to keep filling in the form and sending proof that i'm the owner to the email adress given but no reply has come. I need to get in contact with someone who can actually help in order to get my account back. None of the stuff works, the online forms loop me, I can't send codes cuz everything goes to the hackers account. Why can someone from Russia just login on my account and within 3 minutes change everything and there's NOTHING i can do about it? Why isn't anyone truly helping to get my files and account back - cuz everything connected to that account is of course gone too. Posting this from this account since the other one... is unusable for above reasons. I need help, I need all my files back.
Upgrading 365 Personal bought from Google Play
I previously bought OneDrive 365 Personal from the Google App Store and now want to upgrade to 365 Family purchased from Microsoft (to take advantage of the Workplace Discount Programme available from my employer). It seems that I can't do a simple upgrade however - Microsoft Support states If you bought Personal via Apple/Google Play, cancel it there first and wait for it to expire before purchasing the Family plan on the web. How can I do this without losing the 800gb of photos and files currently saved on OneDrive?OneDrive on MacOS Eating Up Huge Amounts of Storage
Hardware: M3 Max MacBook Pro 14" (14 Core CPU/30 Core GPU, 36GB, 1TB) Software: MacOS 26.4 OneDrive Version: 26.002.0105 (Mac App Store version) I use OneDrive to sync files between my PC (primarily used for gaming) and my MacBook Pro (pretty much everything else) mostly because I'm paying for Office 365. I've noticed in the MacOS storage storage section of settings, there's something taking up ~170 GB of storage. Digging around, I found the culprit: Library>Cloud Storage>OneDrive is currently sucking up ~143GB of storage. It seems like OneDrive is keeping large numbers of files stores locally. Legitimately have no idea why this is the way it is, or how to solve the issue (or if there is even a resolution). Like, why bother with files on demand when the application is going to store half the files locally, anyway?
Critical OneDrive Data Loss – Files Disappeared Without Any Trace While Folder Still Exists
I am experiencing a serious data loss issue in OneDrive. One of my folders ("PHOTOGRAPHER") and all its subfolders still exist, but ALL files inside have disappeared completely. Important facts: Files were uploaded and confirmed to exist No deletion activity in logs Nothing in Recycle Bin Restore OneDrive does not recover them Personal Vault was never used This is NOT a user error and NOT a typical missing file issue. I have already contacted support multiple times, but I keep receiving the same template troubleshooting steps without any real investigation. My case was even closed without resolution. This appears to be a sync overwrite, corruption, or system-level data loss. As a paying customer, this raises serious concerns about data integrity and reliability of OneDrive. Has anyone experienced this before? Is there any way to recover data beyond the standard user tools? How can this be escalated to engineering level? This is critical data for me and I would really appreciate serious guidance. NB : I have attached a screenshot of the folder structure, including multiple subfolders, to clearly show that the folders still exist while all files inside them have disappeared.Thumbnail previews not working after switch from Onedrive Private to Business
In short. After switching to Onedrive for Business (was using a personal Onedrive before), the thumbnail preview in Windows File Explorer stopped working for several filetypes. All files are synced and stored on my harddisk Moving them out of OneDrive makes the thumbnails reappear Before files are uploaded, the thumbnail shows up, but as soon as the file is uploaded and I refresh the folder or have to re-open it later, its showing the application Icon instead of the preview. For STL files, OneDrive replaces the preview created by powertoys with a different color and background. This is assuming it is able to create and the preview is not just the gray background without the 3D-Object. According to my research this is a known bug which exists since at least 2023. Still, I was not able to find any information about Microsoft at least working on a fix. The Thread on Microsoft "Learn" was closed: https://learn.microsoft.com/en-us/answers/questions/5299951/certain-onedrive-thumbnails-not-showing?orderby=newest&page=1&forum=msoffice-all&referrer=answers#answers Filetyps not working so far: Fusion 3D Files *.f3d Stereolytograhpy *.stl (sometimes yes, sometimes not) 3mf mov .CR3 files (Canon RAW files) .... If you are affected as well, please post which file types are not working for you.
Impossible to login
Hi, I was connected with Onedrive with one account A and I could see it in my File Explorer. Now I had to close that account (external email) and I created a new account B (outlook.com). I unsync the account A ... but now I can't connect account B the loading page of "Microsoft OneDrive" icon is not working and ... I can't see my onedrive in the File Explorer... Any idea? And I have not started yet to move all file from onedrive account A to onedrive account B thanks for your help FrancescoEnabling OneDrive Health Sync
Hello, once again being victimized by Microsoft 😒 Have a series of users reporting constant sync errors. We've reached out to Microsoft technical support and they just successively told us it was garbage and not to use it. Anyway, trying to get the Sync Health Dashboard to work, based off this document: https://learn.microsoft.com/en-us/sharepoint/sync-health?tabs=windows It's one of those Microsoft documents that the community CAN'T edit, so of course - it's out of date and incorrect. From what I can figure, based on research from other sources, most of this process is now arbitrary, and you have to create a 'EnableSyncAdminReport' in some policy location in the registry. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OneDrive < already exists, but not referenced by documentation Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive < key doesn't exist, but is referenced by documentation. but this sorta 'try it and see' methodology really upsets me. Anyone have any insight to this, and why the documentation team fails to update the documentation, or whether this process will work or not?Shorten local OneDrive path to avoid windows path length limitations
When we set up OneDrive for business, we keep the same local path on every pc: c:\OneDrive Since our company name is quite long, every synced SharePoint will be somthing like: c:\OneDrive\veryveryverylongcompanyname\project_xxxx Currently we are moving some local network drive folders to SharePoint or Outlook Groups and are facing path length conflicts due to the long base path. Any way to shorten your company name without changing it globally?
OneDrive for Android: Camera Backup keeps uploading screenshots
Hi all, Every so often when I check OneDrive, I see my Android phone has uploaded screenshots as well as camera photos. In the Android app, when I check the Camera Backup setting, the "Back up device folders" has the setting "Camera, Screenshots" However, when I click that value, and go into the "Organise new backups in subfolders" list, the Screenshots folder is _not_ actually selected as one to be uploaded. If I turn the folder on, then off, OneDrive will temporarily not upload images from my Screenshot folder. But eventually, it decide that again it should do this. How do I make this behaviour stop permanently? P.
Recent Blogs
- 2 MIN READGet ready for April’s OneDrive Customer Office Hours! This session creates space for open conversation around the latest updates and how they support the way you use your files every day. In this mon...Apr 10, 2026
- The Microsoft 365 Community Conference is the ultimate Microsoft 365 community event—and the perfect place to expand your skills and knowledge in Microsoft 365 and Copilot. Come connect with the OneD...Apr 08, 2026
