Recent Discussions
Onedrive Web search : "Location" column always shows "My Files" for folders path
reproducible bug in the OneDrive web search results Summary: the "Location" column systematically displays "My Files" for folders, regardless of their actual location in the directory tree. This does not affect files — files correctly display their real path in the same column. Expected behavior: The "Location" column should display the actual parent path of the folder (e.g. My Files > Subfolder A > Subfolder B ...). Actual behavior: The "Location" column displays "My Files" for every folder result, regardless of where the folder actually sits in the hierarchy. Note: The same search correctly shows the real path for files inside those same folders. The issue is exclusive to folder-type results. Environment: Account type: Personal Reproducible: Yes, 100% consistently Impact: This makes it impossible to disambiguate between folders with the same name located in different parts of the tree when using search. Please let me know if additional information or screenshots would help. Thank you.
Unable to restore one drive personal vault file
Im trying to restore my onedrive file that I did not even deleted from personal vault I simply renamed it and somehow it got auto deleted now when Im trying to restore the file Im unable to restore it. You can in right panel it is "Waiting" indefinitely Please help I need these files urgently. ASAP.
Critical OneDrive Data Loss – Files Disappeared Without Any Trace While Folder Still Exists
I am experiencing a serious data loss issue in OneDrive. One of my folders ("PHOTOGRAPHER") and all its subfolders still exist, but ALL files inside have disappeared completely. Important facts: Files were uploaded and confirmed to exist No deletion activity in logs Nothing in Recycle Bin Restore OneDrive does not recover them Personal Vault was never used This is NOT a user error and NOT a typical missing file issue. I have already contacted support multiple times, but I keep receiving the same template troubleshooting steps without any real investigation. My case was even closed without resolution. This appears to be a sync overwrite, corruption, or system-level data loss. As a paying customer, this raises serious concerns about data integrity and reliability of OneDrive. Has anyone experienced this before? Is there any way to recover data beyond the standard user tools? How can this be escalated to engineering level? This is critical data for me and I would really appreciate serious guidance. NB : I have attached a screenshot of the folder structure, including multiple subfolders, to clearly show that the folders still exist while all files inside them have disappeared.
Impossible to login
Hi, I was connected with Onedrive with one account A and I could see it in my File Explorer. Now I had to close that account (external email) and I created a new account B (outlook.com). I unsync the account A ... but now I can't connect account B the loading page of "Microsoft OneDrive" icon is not working and ... I can't see my onedrive in the File Explorer... Any idea? And I have not started yet to move all file from onedrive account A to onedrive account B thanks for your help FrancescoEnabling OneDrive Health Sync
Hello, once again being victimized by Microsoft 😒 Have a series of users reporting constant sync errors. We've reached out to Microsoft technical support and they just successively told us it was garbage and not to use it. Anyway, trying to get the Sync Health Dashboard to work, based off this document: https://learn.microsoft.com/en-us/sharepoint/sync-health?tabs=windows It's one of those Microsoft documents that the community CAN'T edit, so of course - it's out of date and incorrect. From what I can figure, based on research from other sources, most of this process is now arbitrary, and you have to create a 'EnableSyncAdminReport' in some policy location in the registry. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OneDrive < already exists, but not referenced by documentation Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive < key doesn't exist, but is referenced by documentation. but this sorta 'try it and see' methodology really upsets me. Anyone have any insight to this, and why the documentation team fails to update the documentation, or whether this process will work or not?
Critical Sync Failure on macOS: Local data ignores Sync Engine unless manually opened
Environment: OS: macOS 15.7.4 (Sequoia) OneDrive Version: v.25.224.1116 File Provider: Apple File Provider (CloudStorage) framework The Problem: I am experiencing a persistent failure where OneDrive for Mac refuses to index or upload files moved into the local directory. The sync only triggers if I manually open each file or subdirectory, making bulk data management impossible. Files copied into ~/Library/CloudStorage/OneDrive-Personal remain in a "Pending" or "Online-only" state indefinitely. Standard "User Intent" triggers (opening the file) work, but the background daemon (fileproviderd) does not acknowledge local filesystem changes (FSEvents). Troubleshooting Already Attempted: 1) Standard Resets: Ran ResetOneDriveApp.command and OneDrive.app/Contents/MacOS/OneDrive /reset. 2) CLI Overrides: Attempted open /Applications/OneDrive.app --args -Settings (only opens Finder). 3) Metadata Clearing: Used xattr -rc to strip extended attributes and find . -exec touch {} to force timestamps; neither triggered the sync engine. 4) FileProvider Utility: fileproviderctl materialize is unresponsive or deprecated in this build. 5) Re-mounting: Attempted /unmount and manual cache clearing in Group Containers, but the UI remains "headless"—the Menu bar icon opens a Finder window instead of the Settings menu. Current State: OneDrive is functionally a "Pull-only" service. It downloads changes made on other devices, but will not "Push" local changes unless I recursively open every directory manually. Question: Is there a known method to force a full re-index of the File Provider local database when the standard reset flags fail to re-register the FSEvents observer?
Microsoft deliberately blocks Affinity Thumbnails (.af) displaying on your PC
When syncing with OneDrive Microsoft deliberately blocks Affinity Thumbnails (.af) displaying on your PC. After contacting OneDrive support, they admitted “This behaviour is by design” It appears we are paying for a service where Microsoft select which thumbnails are displayed at Microsoft’s discretion. Adobe files AI, PDF, PSB, PSD, Affinity’s main competitor are viewable as thumbnails. Is this a corporate decision? It certainly is not to the benefit of Microsoft’s paying customers.
Sharepoint Shortcut to OneDrive
Hi, We’ve been using “Add shortcut to OneDrive” from SharePoint instead of the “Sync” option. Recently, however, some users have reported missing files. After investigating, I noticed that the shortcut appears to have been converted into a local copy in the user’s OneDrive. I realized this because the folder no longer shows the shared (people) icon, and I’m able to re-add the shortcut without any errors. Normally, if a shortcut already exists, SharePoint would display an error indicating that the shortcut is already present in OneDrive. Has anyone else experienced this issue? Thanks, Sur
OneDrive Photo Memory email template
Is there a way to provide feedback on the "photo memory" email template for OneDrive? It recently changed in a way that seems like it was not written proper English or for the US locale my account is in. Maybe it was AI-generated and not proofread? Note how it used to have the subject of "Your memories from this day" and indicate dates like "Month DD". Now as of Feb 12 it instead in the subject has a shouty (with the exclamation mark) backwards (to a US user) of "DD Month!", which reads very strangely, and the "Over the years" text after that is an odd fragment. It seems this string was not properly reviewed and should be revisited. The email itself is also really odd and has leading zeroes for single digit day numbers, which is also demonstrative of a lack of attention to detail: The call to action of "Check it out" also is oddly written and would benefit from "Check It Out" as the casing, or a more natural string like "Open in OneDrive" which actually is descriptive of what happens. Also: one thing that has always bugged me about the email template before the recent change was that the email itself does not indicate which year a photo came from. It should not require I jump into the OneDrive app to check what year a photo is from! (I realize this is the OD4B forum but not sure where else to submit this feedback other than directly pinging people I used to work with at Microsoft) Thanks for reading!
Can't delete file on OneDrive for Android - Kindle Fire HD 10
I created a new Word Document on my Kindle Fire HD 10 tablet using the Office 365 app. It created Document (1). I looked for a "rename file" function but had to settle for "save as".So I have two files. I saw nothing on Office 365 to delete the file. Went to one drive and found it. Tried to delete it there. It tells me that "It will be moved to the recycle bin and removed from all your synced devices." However, it doesn't delete the file and inexplicably doesn't give an error mesaage. This occurs even when the Office 365 app on the Kindle Fire is closed.
Request to Update Onedrive Mass File Deletion Prompt
Hello, Onedrive ran out of cloud storage space for this person. It then popped up a prompt to delete several thousand files, with zero background information. Are these files simply older versions of files in the Onedrive cloud? Are they local files on the C drive? This is a pretty loaded question to ask a person without providing any background information. This information would ideally be provided in an accurate summary format, IE: "to free up cloud storage space, Onedrive recommends deleting these older version files, all of which will still have a more recent version remaining in the cloud AFTER the deletion." On a related note, it would be really nice if there were a few automated script actions that could be made available in the online web interface to Onedrive to help people clear up space, like "delete all but the most recent X versions of files within directory OnedriveRoot:/this/is/the/path" Thanks, A frustrated IT support dudeOneDrive wanted me to set up backing up to OneDrive, again
When I logged into my Windows 11 machine here at home, I was presented with a full-window popup from OneDrive. It wanted me to set up backing up my important folders like Documents, Photos, etc. I have been paying for Microsoft 365 Family Edition for at least 10 years, so I've done this already. But I thought I'd go ahead and do it again. But now I'm wondering, might I have accidentally created a second schedule job to back up my Documents, Photos, etc. to OneDrive, duplicating what I've done when I set those things up years ago?OneDrive folders no longer have picture previews
ALL folders in OneDrive were just fine until I downloaded all recent Windows 10 updates. Now, the majority of my folders in OneDrive have no picture preview, just a tiny icon instead. The same goes for picture folders outside of OneDrive. Why do so many of my folders look like this? How do I get the previews back?OneDrive for Business sync issues.
Hello Please i need your help on this issue. We are having OneDrive for Business sync issues. Our Client rossmachineshop.onmicrosoft.com has been having issues with long onedrive sync issues for some time. We have been working to help them move files to new libraries to reduce quantity of files being synced. Recently it seems that nearly all users are experiencing issues. We would like assistance in troubleshooting what is happening.Most recent files are not sync'd/backed-up unless you pause & restart OneDrive
As per the title - most recent files are not sync'd/backed-up unless you pause & restart OneDrive. This means you are always missing recent files from the backup, unless you remember to pause and restart OneDrive before closing Windows. How can this be prevented?Urgent: OneDrive Storage Discrepancy – Backend Audit Request
I’m the global admin and sole owner of the Microsoft 365 tenant for mailto:email address removed for privacy reasons. My OneDrive usage has jumped from 276 GB to nearly 1 TB in under 30 days, yet my visible files total only ~66.5 GB on my PC and in my web OneDrive. I’ve: Emptied the recycle bin Deleted version history Verified no shared libraries or backups Confirmed that local and cloud file views match Despite this, the Admin Center shows 0.9 TB used, and I’m unable to open a service request. The Support Assistant bot is the only option available, and it does not escalate to a live agent. I need a backend audit to identify any hidden, orphaned, or misreported data inflating my quota. Please escalate this to a support engineer who can investigate the issue.“OneDrive Storage Spike – Backend Audit Needed”).
My OneDrive usage has jumped from 276 GB to nearly 1 TB in under 30 days, yet my visible files total only ~66.5 GB on my PC and in my web OneDrive. I’ve: Emptied the recycle bin Deleted version history Verified no shared libraries or backups Confirmed that local and cloud file views match Despite this, the Admin Center shows 0.9 TB used, and I’m unable to open a service request. The Support Assistant bot is the only option available, and it does not escalate to a live agent. I need a backend audit to identify any hidden, orphaned, or misreported data inflating my quota. Please escalate this to a support engineer who can investigate the issue.Onedrive on iOS sends some docx files to open in Word
Hello everyone. I have the Onedrive iOS app v16.19.8 installed. Lately, I have been working on three documents, which are modified copies of a fourth document. After Autosaving them, I tried to preview them on the app on my iPhone 15, and where 100% of the time the app would preview the document in an uneditable inherent viewer, these documents, and subsequently some other files, are viewed using the DEFAULT system viewer or it opens in the Word app I have installed. I require your diligent assistance in resolving this issue in the most efficient way possible. I can also attach screenshots if necessary. Many thanks.
Add option to cancel download of individual files in the OneDrive App
Once a download starts in OneDrive on desktop, there is no way to stop it. This is a huge issue for anyone dealing with working files that link to multiple files. Files should be able to be cancelled on an individual basis. An example of when this lacking feature becomes a problem is if you open a Premiere Pro project that links to multiple videos, these videos will start downloading. If you then close the Premiere Pro project, the files linked within the project will still download. These may be many gigabytes worth of files. Other reasons why you might want to cancel a download: You may no longer need the file to be downloaded You may realise that your internet connection is too slow for the download but still need to download smaller files to continue workingOnedrive Photos people tab constantly flickering
Onedrive Photos people tab is trying to open a side frame, then closing, then opening. It's happening on all 3 major browsers, cache cleared, incognito, no extensions etc. I tried to post more detail on the new Q&A site, no images or anything, just the console log, and it immediately deleted my post and banned me. So I'm trying over here.
Recent Blogs
- 2 MIN READGet ready for April’s OneDrive Customer Office Hours! This session creates space for open conversation around the latest updates and how they support the way you use your files every day. In this mon...Apr 10, 2026
- The Microsoft 365 Community Conference is the ultimate Microsoft 365 community event—and the perfect place to expand your skills and knowledge in Microsoft 365 and Copilot. Come connect with the OneD...Apr 08, 2026
