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OneDrive Office Hours | April 2026

sophiapeng — Fri, 10 Apr 2026 17:19:42 GMT

Get ready for April’s OneDrive Customer Office Hours! This session creates space for open conversation around the latest updates and how they support the way you use your files every day. In this month’s session, we’ll walk through what’s new and open the floor for questions, feedback, and shared experiences.

Join us for our next call

Date: April 29, 2026

Time: 8:00 AM-9:00 AM Pacific Time (US & Canada)

Special Topic: Markdown in OneDrive with Lesha Bhansali & Stephen Rice

Register Today: OneDrive Office Hours | April 29

Our goal is to make it easier to work with Markdown files right where you store them. With built‑in support in OneDrive and SharePoint, you can open, read, and update Markdown files directly in your browser. Whether you’re reviewing notes, documentation, or shared files, everything stays simple and in one place. Anyone can join this one-hour webinar to ask us questions, share feedback, and learn more about the features we’re releasing soon and our roadmap. We can't wait to share, listen, and engage every month!

Note: Our monthly public calls are not an official support tool. To open support tickets, go to see Get support for Microsoft 365; distinct support for educators and education customers is available, too.

New way to register and watch on demand!

Go to: Microsoft OneDrive: Customer Office Hours – Microsoft Adoption to see upcoming sessions, to register and rewatch previous sessions!

Save the Calendar invite so you never miss a call: https://aka.ms/OfficeHoursCalendar

Each call is recorded and made available on demand shortly after.

Stay up to date on Microsoft OneDrive adoption on adoption.microsoft.com. Join our community to catch all news and insights from the OneDrive community blog. And follow us on X: @OneDrive. Thank you for your interest in making your voice heard and taking your knowledge and depth of OneDrive to the next level. and depth of OneDrive to the next level.

You can ask questions and provide feedback in the event Comments below and we will do our best to address what we can during the call.

😎 Register and join live: aka.ms/OneDriveOfficeHours.

Unable to restore one drive personal vault file

naman_odeng — Fri, 10 Apr 2026 04:33:35 GMT

Im trying to restore my onedrive file that I did not even deleted from personal vault I simply renamed it and somehow it got auto deleted

now when Im trying to restore the file Im unable to restore it. You can in right panel it is "Waiting" indefinitely

Please help I need these files urgently. ASAP.

OneDrive at the Microsoft 365 Community Conference 2026

sophiapeng — Thu, 09 Apr 2026 21:58:25 GMT

The Microsoft 365 Community Conference is the ultimate Microsoft 365 community event—and the perfect place to expand your skills and knowledge in Microsoft 365 and Copilot. Come connect with the OneDrive team to learn what’s new, what’s next, and how to work smarter with AI.

With over 200+ expert led sessions and 20+ workshops designed for practical, real-world application this year’s conference is packed with fresh content to help you transform the way you work.

Microsoft 365 Community Conference | April 21 – 23, 2026 Orlando, FL

OneDrive at the Microsoft 365 Community Conference

What OneDrive sessions will be at the M365 Conference?

Join our team of product experts in a lineup of great sessions at the conference:

OneDrive in Action: Transforming Industries, Empowering Success brings together Jason Moore, Arwa Tyebkhan and Vishal Lodha to share real-world examples with customers sharing how organizations are using OneDrive to modernize collaboration and drive meaningful business impact.
OneDrive: Your Hub for Productivity and Collaboration Excellence with Arvind Mishra and Carter Green explores how OneDrive enables secure access, seamless collaboration, and everyday productivity across Microsoft 365.
Gaia Carini and Kayla Ngan walk through the OneDrive deployment journey—from initial setup to sync—plus what’s new in this session: From start to sync: OneDrive deployment and what’s new
Connected Collaboration: The Future of Sharing in Microsoft 365: Join Micelle Barrett and Phaneendra Sai Sristi from the Microsoft collaboration product team for a forward-looking look at what’s next for sharing and access management in Microsoft 365, designed to make collaboration more seamless, secure, and intuitive for end users, admins, and IT pros alike.
OneDrive Mobile and iPad: Your Files Everywhere with Lisa Miao highlights how OneDrive is evolving to bring a first‑class file experience to iPad, closing the gap between mobile and desktop so users can find, review, and collaborate wherever work happens.
Find What Matters: Navigating Files Across the Microsoft 365 Ecosystem with Arwa Tyebkhan you can learn how to seamlessly navigate and work across your content in Teams, OneDrive, and SharePoint so you can quickly find what you need, understand where it lives, and use it in context with less friction.

Learn more

Download the list of OneDrive sessions at M365 Community Conference resource below.
Review the full M365Con25 event guide.
Hear from Microsoft product makers share their pre-event insights
Register today.

Upgrading 365 Personal bought from Google Play

stevejd21 — Tue, 07 Apr 2026 18:24:35 GMT

I previously bought OneDrive 365 Personal from the Google App Store and now want to upgrade to 365 Family purchased from Microsoft (to take advantage of the Workplace Discount Programme available from my employer). It seems that I can't do a simple upgrade however - Microsoft Support states If you bought Personal via Apple/Google Play, cancel it there first and wait for it to expire before purchasing the Family plan on the web. How can I do this without losing the 800gb of photos and files currently saved on OneDrive?

Critical OneDrive Data Loss – Files Disappeared Without Any Trace While Folder Still Exists

dearpoetty — Sun, 05 Apr 2026 22:17:25 GMT

I am experiencing a serious data loss issue in OneDrive.

One of my folders ("PHOTOGRAPHER") and all its subfolders still exist, but ALL files inside have disappeared completely.

Important facts:

Files were uploaded and confirmed to exist
No deletion activity in logs
Nothing in Recycle Bin
Restore OneDrive does not recover them
Personal Vault was never used

This is NOT a user error and NOT a typical missing file issue.

I have already contacted support multiple times, but I keep receiving the same template troubleshooting steps without any real investigation. My case was even closed without resolution.

This appears to be a sync overwrite, corruption, or system-level data loss.

As a paying customer, this raises serious concerns about data integrity and reliability of OneDrive.

Has anyone experienced this before?

Is there any way to recover data beyond the standard user tools?

How can this be escalated to engineering level?

This is critical data for me and I would really appreciate serious guidance.

NB : I have attached a screenshot of the folder structure, including multiple subfolders, to clearly show that the folders still exist while all files inside them have disappeared.

Three Documents folders in OneDrive

maryjo9991 — Tue, 31 Mar 2026 21:26:56 GMT

I have three documents folders all with the same data. How can I get rid of all but one? Very confusing!

myname-personal
users/myid/documents
users/myid/documents/documents

Impossible to login

ilcesco_milano — Tue, 31 Mar 2026 14:50:35 GMT

Hi, I was connected with Onedrive with one account A and I could see it in my File Explorer.

Now I had to close that account (external email) and I created a new account B (outlook.com).

I unsync the account A ... but now I can't connect account B the loading page of "Microsoft OneDrive" icon is not working and ... I can't see my onedrive in the File Explorer...

Any idea?

And I have not started yet to move all file from onedrive account A to onedrive account B
thanks for your help

Francesco

Account hacked - no real help anywhere

Mansemat156 — Sun, 29 Mar 2026 16:03:40 GMT

6h ago my account got hacked by some twerp from Russia. I wasn't quick enough to stop him as he changed my email, alt email, password, removed passkeys, 2FA and whatever else. Even clicking the "this is not me" on the recent sessions didn't do anything. Only one mail was given and that was the one that prompted me that something was wrong (had to check for phising too so lost precious seconds).

I got logged out of my account completely and have been doing the same back and forth with microsoft "support" for the past hours.

After filling in the Account Escalation form I get a mail stating that all is lost and that i pretty much need to suck it up. 1TB of files (also important ones) just gone?

The support chat tells me to keep filling in the form and sending proof that i'm the owner to the email adress given but no reply has come.

I need to get in contact with someone who can actually help in order to get my account back.

None of the stuff works, the online forms loop me, I can't send codes cuz everything goes to the hackers account.

Why can someone from Russia just login on my account and within 3 minutes change everything and there's NOTHING i can do about it?
Why isn't anyone truly helping to get my files and account back - cuz everything connected to that account is of course gone too.

Posting this from this account since the other one... is unusable for above reasons.

I need help, I need all my files back.

OneDrive on MacOS Eating Up Huge Amounts of Storage

jbelack1984 — Sun, 29 Mar 2026 02:47:47 GMT

Hardware: M3 Max MacBook Pro 14" (14 Core CPU/30 Core GPU, 36GB, 1TB)

Software: MacOS 26.4

OneDrive Version: 26.002.0105 (Mac App Store version)

I use OneDrive to sync files between my PC (primarily used for gaming) and my MacBook Pro (pretty much everything else) mostly because I'm paying for Office 365. I've noticed in the MacOS storage storage section of settings, there's something taking up ~170 GB of storage.

Digging around, I found the culprit: Library>Cloud Storage>OneDrive is currently sucking up ~143GB of storage. It seems like OneDrive is keeping large numbers of files stores locally.

Legitimately have no idea why this is the way it is, or how to solve the issue (or if there is even a resolution). Like, why bother with files on demand when the application is going to store half the files locally, anyway?

Enabling OneDrive Health Sync

underQualifried — Thu, 26 Mar 2026 18:30:16 GMT

Hello, once again being victimized by Microsoft 😒

Have a series of users reporting constant sync errors. We've reached out to Microsoft technical support and they just successively told us it was garbage and not to use it.

Anyway, trying to get the Sync Health Dashboard to work, based off this document:

https://learn.microsoft.com/en-us/sharepoint/sync-health?tabs=windows

It's one of those Microsoft documents that the community CAN'T edit, so of course - it's out of date and incorrect. From what I can figure, based on research from other sources, most of this process is now arbitrary, and you have to create a 'EnableSyncAdminReport' in some policy location in the registry.

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OneDrive < already exists, but not referenced by documentation

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive < key doesn't exist, but is referenced by documentation.

but this sorta 'try it and see' methodology really upsets me. Anyone have any insight to this, and why the documentation team fails to update the documentation, or whether this process will work or not?

Files not accessible on OneDrive app

ShadowMarter — Wed, 25 Mar 2026 10:00:20 GMT

My files are not corrupted - if I download them form browser site of onedrive, they can be opened without issues. Nevertheless, my pc folder synced by the OneDrive app, which worked fine until today, became problematic. PDF files show an "access denied" message. Tried logging out and logging in, didn't help.

OneDrive Photos Restyle with AI-now rolling out on mobile and web

Shailesh_kv — Tue, 07 Apr 2026 20:30:02 GMT

Photos capture real moments. With AI Restyle in OneDrive, you can reimagine them in fresh new styles-right where your photos already live.

Meet AI Restyle

Photos capture real moments. With AI Restyle in OneDrive, you can reimagine those moments in expressive new styles-right where your photos already live.

With just a tap, transform everyday photos into cinematic posters, hand‑painted artwork, pencil sketches, anime‑inspired scenes, and more. Choose a style, watch a new version appear in seconds, and keep exploring until it feels just right.

Through it all, the people, places, and memories you care about stay unmistakably yours-just seen in a fresh new light.

AI Restyle on OneDrive Mobile

Your photos stay private

When you use AI Restyle in OneDrive, your photos remain under your control and are processed only to generate the style you choose. For more information on how AI Restyle works, its intended uses, and limitations, see Transparency note for AI Restyle in OneDrive - Microsoft Support.

What you can do with AI Restyle

Create something beautiful instantly. Choose from a rotating set of one‑tap styles designed to match the content of your photo-so it’s easy to get a great result right away. New styles are added regularly, giving you fresh ways to reimagine your photos.
Add a personal touch when you want. Include an optional prompt to guide the look-no design skills required.
Explore until it feels right. Try multiple restyles, undo or redo changes, and keep experimenting until you find the look you love.
Share in just a few taps. Go from viewing to restyling to sharing with your favourite apps-without ever leaving OneDrive Photos.
AI Restyle on OneDrive Web

Availability

AI Restyle is rolling out on OneDrive for iOS, Android, and web for customers with a Microsoft 365 Premium subscription. Availability may vary by region as rollout continues.

What’s next

We’re continuing to expand AI-powered photo experiences in OneDrive-bringing AI Restyle to additional platforms and investing in new editing capabilities that help you create with confidence while keeping your photos authentic.

Try it today

Open OneDrive on iOS, Android, or web, sign in with a Microsoft 365 Premium account, open a photo, and tap on ‘AI Restyle’ to start exploring new styles. Have fun creating something new today!

Try it on the OneDrive mobile app.

iOS: Download Microsoft OneDrive from the App Store
Android: Download Microsoft OneDrive from Google Play

We’d love your feedback-use 👍👎 to help us improve AI Restyle.

#Microsoft #OneDrive #Photos #iOS #Android #Web #AI

* This blog was updated on April 7, 2026 to inform how AI Restyle in OneDrive protects users’ privacy and ensures their photos remain secure and under their control.

Unable to @ mention external collaborators in comments within Office online files

bynumhoekstra — Thu, 19 Mar 2026 19:53:58 GMT

Is anyone aware of whether Microsoft will someday enable the ability to @ mention users who do not belong to the M365 tenant within comments in Office online files? I've attached a screenshot of what this looks like in a Word Online file in OneDrive.
There are a number of Microsoft feedback posts about this, but it really feels like an unnecessary gap in functionality.

Anyone have any insights on roadmap?

Critical Sync Failure on macOS: Local data ignores Sync Engine unless manually opened

gutierj6 — Wed, 18 Mar 2026 20:03:31 GMT

Environment:

OS: macOS 15.7.4 (Sequoia)

OneDrive Version: v.25.224.1116

File Provider: Apple File Provider (CloudStorage) framework

The Problem: I am experiencing a persistent failure where OneDrive for Mac refuses to index or upload files moved into the local directory. The sync only triggers if I manually open each file or subdirectory, making bulk data management impossible. Files copied into ~/Library/CloudStorage/OneDrive-Personal remain in a "Pending" or "Online-only" state indefinitely. Standard "User Intent" triggers (opening the file) work, but the background daemon (fileproviderd) does not acknowledge local filesystem changes (FSEvents).

Troubleshooting Already Attempted:

1) Standard Resets: Ran ResetOneDriveApp.command and OneDrive.app/Contents/MacOS/OneDrive /reset.

2) CLI Overrides: Attempted open /Applications/OneDrive.app --args -Settings (only opens Finder).

3) Metadata Clearing: Used xattr -rc to strip extended attributes and find . -exec touch {} to force timestamps; neither triggered the sync engine.

4) FileProvider Utility: fileproviderctl materialize is unresponsive or deprecated in this build.

5) Re-mounting: Attempted /unmount and manual cache clearing in Group Containers, but the UI remains "headless"—the Menu bar icon opens a Finder window instead of the Settings menu.

Current State: OneDrive is functionally a "Pull-only" service. It downloads changes made on other devices, but will not "Push" local changes unless I recursively open every directory manually.

Question: Is there a known method to force a full re-index of the File Provider local database when the standard reset flags fail to re-register the FSEvents observer?

OneDrive Office Hours | March 2026

Rob_Nunez — Mon, 16 Mar 2026 18:26:39 GMT

OneDrive Consumer Office Hours are back! Creating space for open conversation around the latest updates and how they support the way you use your files every day. In this month’s session, we’ll walk through what’s new and open the floor for questions, feedback, and shared experiences.

Register today-OneDrive Office Hours | March 2026

Get ready for our next call

Our next call is Wednesday, March 18th, 2026, 8:00am - 9:00am PDT.

This month's special topic: "I asked SharePoint to organize my library...and it did!" with the Sean Squires! We will have our product teams on call ready to answer your questions.

Our goal is to simplify the way you create and access the files you need, get the information you are looking for, and manage your tasks efficiently. We can't wait to share, listen, and engage - monthly! Anyone can join this one-hour webinar to ask us questions, share feedback, and learn more about the features we’re releasing soon and our roadmap.

New way to register and watch on-demand!

Go to: aka.ms/OneDriveOfficeHours to see upcoming session to register and rewatch previous sessions!

Save the calendar invite so you never miss a call-https://aka.ms/OfficeHoursCalendar

Each call is recorded and made available on demand shortly after.

Stay up to date on Microsoft OneDrive adoption on adoption.microsoft.com. Join our community to catch all news and insights from the OneDrive community blog. And follow us on Twitter: @OneDrive. Thank you for your interest in making your voice heard and taking your knowledge and depth of OneDrive to the next level.

You can ask questions and provide feedback in the event Comments below and we will do our best to address what we can during the call.

😎 Register and join live: aka.ms/OneDriveOfficeHours.

OneDrive personal account not signing in 0x800704cf

GSS01 — Sun, 15 Mar 2026 17:48:37 GMT

OneDrive app (Windows 11) personal account has stopped working.

Stuck on signing in.

After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about not being connected to the internet.

0x800704cf.

But the sign in works on a business account on the same PC.

Does anyone have a fix?

I have tried the following:

restarting OneDrive
reinstalling OneDrive
clearing cahed credentials
reseting OneDrive
firewall/antivirus disable check
check date and time settings
web sign in works

Deleted photos (About a Year ago)

Walera — Fri, 13 Mar 2026 16:24:15 GMT

How do i retrieve a couple of photos i deleted from my OneDrive about a year ago?

anyone else keeping files on two clouds just in case onedrive goes down?

johnsmith244303 — Wed, 11 Mar 2026 06:01:47 GMT

hey everyone

seen a few posts here about files going missing or sync just stopping randomly and it got me thinking about how much we all just trust one cloud completely

my situation is i have onedrive for work, google drive for stuff i share with clients, and dropbox still has old project files from years ago that i never got around to moving. so im constantly opening three different tabs just to find one file. pretty annoying honestly

couple months back onedrive just didnt sync a folder for a few days. i only found out when i needed something on another laptop. nothing was actually lost but it made me a bit nervous about having everything in one place with no backup plan

so i started looking for something that just shows all three drives together. found a tool called All Cloud Hub (allcloudhub.com) and been using it since. it puts all your connected drives into one dashboard so you can search across all of them at once instead of checking each one separately. you can also move files directly from onedrive to google drive without downloading anything to your computer first which saves a lot of time

it connects through oauth so your login details never go to them and your files stay in your own accounts. nothing gets copied to their servers. free plan covers up to 3 cloud accounts which was enough for me

wont fix microsofts sync issues obviously but at least if something breaks on one side your files are still somewhere else

does anyone else do something like this or is it just me being paranoid lol

Files are gone, folderstructure is there

HansVHG — Tue, 10 Mar 2026 21:38:35 GMT

Dear community,

I have a one drive account with a extensive folder structure. Today I noticed that the folderstructure is intact (on my laptop and online) but the files are mostly gone for 90%, here and there a folder with some files. My account is a personal 356, have 1 terrabyte.

I tried to restore the drive through the instructions I found online by Microsoft, go to settings, one drive restore, check recycle bin, etcetera. Nothing helped. I did not deleted the files manually. I honestly do not know what to do?

Tried to get in contact with Microsoft but that is totally impossible. Is there anyone that has expirienced this also? I use onedrive now for many years and never had this.

Please help

Microsoft deliberately blocks Affinity Thumbnails (.af) displaying on your PC

Onlyme — Tue, 10 Mar 2026 15:27:38 GMT

When syncing with OneDrive Microsoft deliberately blocks Affinity Thumbnails (.af) displaying on your PC.

After contacting OneDrive support, they admitted “This behaviour is by design”
It appears we are paying for a service where Microsoft select which thumbnails are displayed at Microsoft’s discretion.

Adobe files AI, PDF, PSB, PSD, Affinity’s main competitor are viewable as thumbnails.
Is this a corporate decision? It certainly is not to the benefit of Microsoft’s paying customers.