Files are gone, folderstructure is there
Dear community, I have a one drive account with a extensive folder structure. Today I noticed that the folderstructure is intact (on my laptop and online) but the files are mostly gone for 90%, here and there a folder with some files. My account is a personal 356, have 1 terrabyte. I tried to restore the drive through the instructions I found online by Microsoft, go to settings, one drive restore, check recycle bin, etcetera. Nothing helped. I did not deleted the files manually. I honestly do not know what to do? Tried to get in contact with Microsoft but that is totally impossible. Is there anyone that has expirienced this also? I use onedrive now for many years and never had this. Please help
Adding a folder on an external drive to OneDrive
The reason for asking this question is existing discussions on the subject seem to provide contradictory information. Can I include a folder (i.e., D:\Finances\Taxes\TY 2024) on the USB external drive D: and all subfolders to the default OneDrive folders under C:\Users\nagdt\OneDrive so it will be backed up just like the default OneDrive folders, and if so, how? FYI... When I go to OneDrive Settings -> Sync and backup -> Back up important PC folders to OneDrive -> Manage Backup, I am not offered an option to add a folder in addition to the five primary default folders except for those folders under the five primary default folders. Thanks! NAGDTOneDrive Office Hours | April 2026
Get ready for April’s OneDrive Customer Office Hours! This session creates space for open conversation around the latest updates and how they support the way you use your files every day. In this month’s session, we’ll walk through what’s new and open the floor for questions, feedback, and shared experiences. Join us for our next call Date: April 29, 2026 Time: 8:00 AM-9:00 AM Pacific Time (US & Canada) Special Topic: Markdown in OneDrive with Lesha Bhansali & Stephen Rice Register Today: OneDrive Office Hours | April 29 Our goal is to make it easier to work with Markdown files right where you store them. With built‑in support in OneDrive and SharePoint, you can open, read, and update Markdown files directly in your browser. Whether you’re reviewing notes, documentation, or shared files, everything stays simple and in one place. Anyone can join this one-hour webinar to ask us questions, share feedback, and learn more about the features we’re releasing soon and our roadmap. We can't wait to share, listen, and engage every month! Note: Our monthly public calls are not an official support tool. To open support tickets, go to see Get support for Microsoft 365; distinct support for educators and education customers is available, too. New way to register and watch on demand! Go to: Microsoft OneDrive: Customer Office Hours – Microsoft Adoption to see upcoming sessions, to register and rewatch previous sessions! Save the Calendar invite so you never miss a call: https://aka.ms/OfficeHoursCalendar Each call is recorded and made available on demand shortly after. Stay up to date on Microsoft OneDrive adoption on adoption.microsoft.com. Join our community to catch all news and insights from the OneDrive community blog. And follow us on X: @OneDrive. Thank you for your interest in making your voice heard and taking your knowledge and depth of OneDrive to the next level. and depth of OneDrive to the next level. You can ask questions and provide feedback in the event Comments below and we will do our best to address what we can during the call. 😎 Register and join live: aka.ms/OneDriveOfficeHours.
Unable to restore one drive personal vault file
Im trying to restore my onedrive file that I did not even deleted from personal vault I simply renamed it and somehow it got auto deleted now when Im trying to restore the file Im unable to restore it. You can in right panel it is "Waiting" indefinitely Please help I need these files urgently. ASAP.OneDrive at the Microsoft 365 Community Conference 2026
The Microsoft 365 Community Conference is the ultimate Microsoft 365 community event—and the perfect place to expand your skills and knowledge in Microsoft 365 and Copilot. Come connect with the OneDrive team to learn what’s new, what’s next, and how to work smarter with AI. With over 200+ expert led sessions and 20+ workshops designed for practical, real-world application this year’s conference is packed with fresh content to help you transform the way you work.
Upgrading 365 Personal bought from Google Play
I previously bought OneDrive 365 Personal from the Google App Store and now want to upgrade to 365 Family purchased from Microsoft (to take advantage of the Workplace Discount Programme available from my employer). It seems that I can't do a simple upgrade however - Microsoft Support states If you bought Personal via Apple/Google Play, cancel it there first and wait for it to expire before purchasing the Family plan on the web. How can I do this without losing the 800gb of photos and files currently saved on OneDrive?OneDrive Photos Restyle with AI-now rolling out on mobile and web
Photos capture real moments. With AI Restyle in OneDrive, you can reimagine them in fresh new styles-right where your photos already live. Meet AI Restyle Photos capture real moments. With AI Restyle in OneDrive, you can reimagine those moments in expressive new styles-right where your photos already live. With just a tap, transform everyday photos into cinematic posters, hand‑painted artwork, pencil sketches, anime‑inspired scenes, and more. Choose a style, watch a new version appear in seconds, and keep exploring until it feels just right. Through it all, the people, places, and memories you care about stay unmistakably yours-just seen in a fresh new light. Your photos stay private When you use AI Restyle in OneDrive, your photos remain under your control and are processed only to generate the style you choose. For more information on how AI Restyle works, its intended uses, and limitations, see Transparency note for AI Restyle in OneDrive - Microsoft Support. What you can do with AI Restyle Create something beautiful instantly. Choose from a rotating set of one‑tap styles designed to match the content of your photo-so it’s easy to get a great result right away. New styles are added regularly, giving you fresh ways to reimagine your photos. Add a personal touch when you want. Include an optional prompt to guide the look-no design skills required. Explore until it feels right. Try multiple restyles, undo or redo changes, and keep experimenting until you find the look you love. Share in just a few taps. Go from viewing to restyling to sharing with your favourite apps-without ever leaving OneDrive Photos. Availability AI Restyle is rolling out on OneDrive for iOS, Android, and web for customers with a Microsoft 365 Premium subscription. Availability may vary by region as rollout continues. What’s next We’re continuing to expand AI-powered photo experiences in OneDrive-bringing AI Restyle to additional platforms and investing in new editing capabilities that help you create with confidence while keeping your photos authentic. Try it today Open OneDrive on iOS, Android, or web, sign in with a Microsoft 365 Premium account, open a photo, and tap on ‘AI Restyle’ to start exploring new styles. Have fun creating something new today! Try it on the OneDrive mobile app. iOS: Download Microsoft OneDrive from the App Store Android: Download Microsoft OneDrive from Google Play We’d love your feedback-use 👍👎 to help us improve AI Restyle. #Microsoft #OneDrive #Photos #iOS #Android #Web #AI * This blog was updated on April 7, 2026 to inform how AI Restyle in OneDrive protects users’ privacy and ensures their photos remain secure and under their control.
Critical OneDrive Data Loss – Files Disappeared Without Any Trace While Folder Still Exists
I am experiencing a serious data loss issue in OneDrive. One of my folders ("PHOTOGRAPHER") and all its subfolders still exist, but ALL files inside have disappeared completely. Important facts: Files were uploaded and confirmed to exist No deletion activity in logs Nothing in Recycle Bin Restore OneDrive does not recover them Personal Vault was never used This is NOT a user error and NOT a typical missing file issue. I have already contacted support multiple times, but I keep receiving the same template troubleshooting steps without any real investigation. My case was even closed without resolution. This appears to be a sync overwrite, corruption, or system-level data loss. As a paying customer, this raises serious concerns about data integrity and reliability of OneDrive. Has anyone experienced this before? Is there any way to recover data beyond the standard user tools? How can this be escalated to engineering level? This is critical data for me and I would really appreciate serious guidance. NB : I have attached a screenshot of the folder structure, including multiple subfolders, to clearly show that the folders still exist while all files inside them have disappeared.
Impossible to login
Hi, I was connected with Onedrive with one account A and I could see it in my File Explorer. Now I had to close that account (external email) and I created a new account B (outlook.com). I unsync the account A ... but now I can't connect account B the loading page of "Microsoft OneDrive" icon is not working and ... I can't see my onedrive in the File Explorer... Any idea? And I have not started yet to move all file from onedrive account A to onedrive account B thanks for your help Francesco
