OneDrive “Share” window stuck loading from File Explorer (works on web)
Description: Hi all, I'm experiencing an issue with OneDrive where the "Share" option from Windows File Explorer gets stuck indefinitely loading (blank window with spinner). Details: The issue occurs only when using right-click → Share from File Explorer Sharing works correctly from OneDrive web interface Issue is affecting multiple users in the same environment OneDrive sync itself is working normally Troubleshooting already performed: Reinstalled OneDrive completely (clean install) Cleared local cache and removed residual folders Reinstalled Microsoft Edge WebView2 Runtime (Evergreen x64) Cleared Windows Credential Manager entries Reconnected Work/School account (WAM reset) Tested on different networks (including mobile hotspot) Windows fully updated Environment: Windows 11 (corporate environment) Microsoft 365 / OneDrive for Business Observation: The issue seems isolated to the File Explorer integration (possibly WebView2 or WAM-related), since web sharing works fine. Has anyone experienced this behavior recently or is there any known issue with the OneDrive Explorer integration? Thanks in advance.
OneDrive personal account not signing in 0x800704cf
OneDrive app (Windows 11) personal account has stopped working. Stuck on signing in. After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about not being connected to the internet. 0x800704cf. But the sign in works on a business account on the same PC. Does anyone have a fix? I have tried the following: restarting OneDrive reinstalling OneDrive clearing cahed credentials reseting OneDrive firewall/antivirus disable check check date and time settings web sign in works
Files are gone, folderstructure is there
Dear community, I have a one drive account with a extensive folder structure. Today I noticed that the folderstructure is intact (on my laptop and online) but the files are mostly gone for 90%, here and there a folder with some files. My account is a personal 356, have 1 terrabyte. I tried to restore the drive through the instructions I found online by Microsoft, go to settings, one drive restore, check recycle bin, etcetera. Nothing helped. I did not deleted the files manually. I honestly do not know what to do? Tried to get in contact with Microsoft but that is totally impossible. Is there anyone that has expirienced this also? I use onedrive now for many years and never had this. Please help
Upgrading 365 Personal bought from Google Play
I previously bought OneDrive 365 Personal from the Google App Store and now want to upgrade to 365 Family purchased from Microsoft (to take advantage of the Workplace Discount Programme available from my employer). It seems that I can't do a simple upgrade however - Microsoft Support states If you bought Personal via Apple/Google Play, cancel it there first and wait for it to expire before purchasing the Family plan on the web. How can I do this without losing the 800gb of photos and files currently saved on OneDrive?
Impossible to login
Hi, I was connected with Onedrive with one account A and I could see it in my File Explorer. Now I had to close that account (external email) and I created a new account B (outlook.com). I unsync the account A ... but now I can't connect account B the loading page of "Microsoft OneDrive" icon is not working and ... I can't see my onedrive in the File Explorer... Any idea? And I have not started yet to move all file from onedrive account A to onedrive account B thanks for your help Francesco# OneDrive AutoSave Stopped Working After Update to Version 26.007.0112 on macOS
**Product:** Microsoft 365 and Office | OneDrive | For home | macOS ## Summary Since OneDrive automatically updated to version 26.007.0112 (26007.0112.0002) a few days ago, I am experiencing multiple issues with how Office files interact with OneDrive on my Mac. AutoSave no longer works, files that are stored locally now take noticeably longer to open, and attempting to work around the problem through Word/Excel directly results in upload failures and outdated file versions. Prior to this update, everything was working perfectly. ## Environment - **macOS version:** Tahoe 26.1 - **OneDrive version:** 26.007.0112 (26007.0112.0002) - **Office version:** Version 16.105.2 (26012530) - **Account type:** Business ## Symptoms ### 1. AutoSave no longer activates when opening files from Finder Opening any .docx or .xlsx file from the OneDrive folder in Finder results in AutoSave being off. The title bar shows "Saved on My Mac" instead of the OneDrive location. Attempting to toggle AutoSave on prompts me to "upload" the file — even though it is already in the OneDrive sync folder and marked as "Always Keep on This Device." ### 2. Files that are stored locally now open slowly Previously, opening an Office file from the OneDrive folder in Finder was instantaneous, as you would expect for a file stored on the local drive. Now, even though the files are marked as "Always Keep on This Device" and should be fully available locally, there is a noticeable delay when opening them. It appears that OneDrive or the Office app is downloading or re-fetching the file from the cloud rather than simply opening the local copy, which defeats the entire purpose of keeping files on the device. ### 3. Opening from within Word/Excel results in "Upload Failed" and serves an older version As a workaround, I tried opening files from within Word using File > Open and selecting the OneDrive location. However, this now produces an "Upload Failed" error message, and the file that opens is an older version — not the most recent version I had been working on. This is extremely concerning, as it suggests the sync between the local copy and the cloud copy may be broken, and there is a real risk of data loss or overwriting recent work with outdated content. ## Steps to Reproduce 1. Ensure files are in the OneDrive folder and marked as "Always Keep on This Device." 2. Open a .docx or .xlsx file by double-clicking it in Finder. Notice: the file takes several seconds to open (previously instant), AutoSave is off, and the title bar says "Saved on My Mac." 3. Close the file. Open Word or Excel, go to File > Open, and navigate to the OneDrive location. Open the same file. Notice: an "Upload Failed" message appears, and the file that opens is an older version, not the most recent one. ## Expected Behavior - Files stored locally via "Always Keep on This Device" should open instantly, just as any local file would. - AutoSave should be enabled automatically when opening files from the synced OneDrive folder. - Opening a file from within Word/Excel via the OneDrive location should open the current version of the file without upload errors. All of this worked exactly as expected before the update to version 26.007. ## What I've Tried - Verified that "Always Keep on This Device" is enabled for the affected folders. - Confirmed I am signed into the same Microsoft account in both OneDrive and the Office apps. - Verified files are in modern formats (.docx, .xlsx), not legacy formats. - Checked that OneDrive sync is not paused. ## Impact This is a severe workflow disruption. The combination of broken AutoSave, slow file access, and the "Upload Failed" error serving stale file versions means I cannot trust that I am working on the latest copy of my documents. There is a genuine risk of data loss — if the cloud version is out of sync with the local version, saving could overwrite recent work with an older copy. I am currently unable to rely on OneDrive for day-to-day work on my Mac. ## Additional Notes This appears to be a regression introduced by the recent OneDrive update to version 26.007. I have seen numerous other users reporting similar AutoSave and sync issues across Microsoft Q&A, Apple Community forums, and MacRumors, dating back to the original Files On-Demand changes on macOS. However, my setup was working correctly until this latest update. Relevant threads with related issues: - https://learn.microsoft.com/en-us/answers/questions/5419331/onedrive-says-saved-on-mac-autosave-not-working - https://learn.microsoft.com/en-us/answers/questions/5371608/one-drive-auto-save-no-longer-working-on-mac-os - https://learn.microsoft.com/en-us/answers/questions/5402091/onedrive-app-on-mac-not-working-for-autosave-and-t - https://forums.macrumors.com/threads/onedrive-autosave-disabled-when-opening-files-from-onedrive-folder.2442775/ I would appreciate any guidance from the community or the Microsoft team. Is this a known regression in version 26.007? Is a fix in progress? Is there a way to roll back to a previous OneDrive version that was working? Thank you.
OneDrive Photo Memory email template
Is there a way to provide feedback on the "photo memory" email template for OneDrive? It recently changed in a way that seems like it was not written proper English or for the US locale my account is in. Maybe it was AI-generated and not proofread? Note how it used to have the subject of "Your memories from this day" and indicate dates like "Month DD". Now as of Feb 12 it instead in the subject has a shouty (with the exclamation mark) backwards (to a US user) of "DD Month!", which reads very strangely, and the "Over the years" text after that is an odd fragment. It seems this string was not properly reviewed and should be revisited. The email itself is also really odd and has leading zeroes for single digit day numbers, which is also demonstrative of a lack of attention to detail: The call to action of "Check it out" also is oddly written and would benefit from "Check It Out" as the casing, or a more natural string like "Open in OneDrive" which actually is descriptive of what happens. Also: one thing that has always bugged me about the email template before the recent change was that the email itself does not indicate which year a photo came from. It should not require I jump into the OneDrive app to check what year a photo is from! (I realize this is the OD4B forum but not sure where else to submit this feedback other than directly pinging people I used to work with at Microsoft) Thanks for reading!
Can't delete file on OneDrive for Android - Kindle Fire HD 10
I created a new Word Document on my Kindle Fire HD 10 tablet using the Office 365 app. It created Document (1). I looked for a "rename file" function but had to settle for "save as".So I have two files. I saw nothing on Office 365 to delete the file. Went to one drive and found it. Tried to delete it there. It tells me that "It will be moved to the recycle bin and removed from all your synced devices." However, it doesn't delete the file and inexplicably doesn't give an error mesaage. This occurs even when the Office 365 app on the Kindle Fire is closed.OneDrive for Business sync client issue - not finishing
Hi all, I’m experiencing an issue where OneDrive does not finish synchronizing. It runs for about an hour. Upload is not starting until download worked fine. Everything seems to set up correctly: Internet connection is working No large file involved (9,9 MB of 10,3 MB) Logged in sucessfully Free space available loacally and in OneDrive No sync conflicts E3 License is active and paid No Windows updates Pending (Windows 11, version 24H2) Tried solutions: Restarted OneDrive Restarted Windows Paused and resumed sync Stopped and restarted sync What i am wondering: My local OneDrive version is not listed in the https://support.microsoft.com/de-de/office/onedrive-versionshinweise-845dcf18-f921-435e-bf28-4e24b95e5fc0 .... How can I identify the specific file causing the issue? I don’t see the filename currently being processed. Help highly appreciated :-) Regards, Eric
