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Room resource is not auto accepting emails sent from bookings.
I have been asked to create a new room resource for a Bookings shared space. This Bookings space has other room resources that are working fine. The expected behavior is that Users will book with these room resources that are added as Staff within the Bookings space. Bookings will send an email invite to the room resource, and it will automatically accept. This will add the invite to the Bookings calendar for the staff and also add the meeting invite to the Room Resource. I have created a new room resource and added as a Staff / Team Member role in the Bookings space. When booking with that new room resource the invite is no automatically being accepted as it is for others. In the image above you can see the invite appears on my calendar but not on the room resources calendar. This is critical as this room resource calendar is tied to a touch panel screen for booking that room. In the image above you can see the meeting appears on the bookings calendar. Taking a look at the mailboxes deleted items I can see the meeting invite makes it to the inbox, but the meeting is not accepted. Auto accept invites are turned on The deleted items of room resource setup exactly the same to my knowledge show the invites getting accepted Can I get some guidance on getting Bookings to correctly send meeting invites to my room resource so they can be accepted?Solved193Views0likes1CommentHow do Team Members set their availability
When creating a Shared Bookings Page, how do I have team members set their own availability? With the amount of team member I need, it isn't possible to have a person set to update availability, since our staff's availability changes weekly. On Microsoft's https://learn.microsoft.com/en-us/microsoft-365/bookings/staff-roles?view=o365-worldwide#staff-roles it states that Team Members "Can manage bookings on their own calendar and their availability in the booking mailbox." How do they get to the booking mailbox to manage their availability?Solved223Views0likes4CommentsAdd different attendees to a booking
Hi, I am trying to enable adding more than one attendee tog an event bookin in bookings. The service allows up to 4 attendees, but on the booking page, I can't add more people to receive the invite. How can I solve this? Sometimes, the booking is for an online meeting, and more people need to be added at the point of the reservation. Thanks!Solved696Views0likes3CommentsBookings not being accepted by system
We've had several customers call us to say they are unable to make a booking. The common claim is that, when they click 'Book' after filling in their details (using the booking page), the page just reloads. No error messages are showing, and no booking is processed. Some customers have told us they thought they had booked, which is causing unhappy customers/missed appointments. Often, we are unable to replicate the issue so it is unclear what is causing this - though some Booking staff have reported similar issues across different calendars and services. All services are 1:n booking slots (classroom style bookings). I am not sure whether it is possible that appointments are 'locked' whilst other customers are attempting to book into the same appointment? Or whether there may be any issues with particular browsers (anecdotally, customers unable to book appear to often be using an iPhone)? Has anyone else had similar issues, and/or ideas as to what may be behind this? We are a little concerned about platform stability/availability as things stand.Solved1.1KViews1like11CommentsNone of the staff, services, or other changes we made are displaying on the Shared Booking page.
The Shared Booking "Admininstrator" shows black and it looks like it is loading for about a minute to load and then disappears. I've tried accessing it using different browsers, in incognito mode, and through Teams and the web app. When I access the shared booking configuration, it doesn’t display all staff or services and the link is missing. I have already submitted a support ticket with Microsoft, but they are still working on identifying the issue. I need help troubleshooting this problem. Looking forward to see some suggestions.Solved659Views0likes6CommentsBooking Pages Do Not Work
Booking pages that I created this month aren't showing when I click on the link and receive this error message: We aren't offering services through the booking page right now. Please contact us directly or check back later. I thought it had to do with the IT Outage, but other Booking page links I have are working. This message is only showing up on Booking pages that I created this month. Please help!Solved1.7KViews0likes3CommentsBooking page - adding a user as Administrator then changes to Guest!
Hello. When I try adding a specific internal user to my booking page as an administrator, it soon changes to a guest! They have OWA enabled and business premium license assigned. For the life of me, I don't understand why this happens. See screenshots to understand the issue better. The user then receives an email suggesting they only have guest access. Please helpSolved441Views0likes3CommentsBookings not considering my availabilty with multiple staff
I have set up a Bookings page with a colleague of mine, in order to allow booking an appointment when both of us are available. To do this, I've created a service assigning both of us to the appointment, so that availabilities are checked for both of us. The problem is that availabilities are correctly checked for him, but not for me. - If I check the setting of staff members, we have the same options - and yes, the "Office events affect availability" option is checked. - In Outlook Calendar, the calendar's setting allows other people in the organization to see when I'm busy. - In Bookings -> Staff, if I click on myself and check my "Calendar and availabilities", all events are shown correctly. - The same problem shows up if I create a new service where I'm the only staff member. - The weird thing is that the same problem does not happen on the personal booking page; there, availabilities are modified correctly based on the events in my calendar. I think I tried everything... I don't know if I should just give up 😞Solved946Views0likes1CommentHow to use Bookings to allow external users to pick a webinar to attend
I'm working on moving a company from Zoom to MS Teams. One feature of Zoom they use is the ability to provide external uses the ability to pick from a list of scheduled webinars to join. See attached for an example of what I need to replicate. I tried creating a shared Booking page to do this, but can't quite get what I want. Is that possible with Bookings and if so, could you please help me by listing the steps? Thank you in advance!Solved3.9KViews0likes2CommentsHELP: Bookings app not working in new Microsoft Outlook
The Bookings app is no longer working for all users in my organization in the new Microsoft Outlook. Bookings in the web still works as expected. Has anyone experienced this issue and any suggestions on how to resolve it?Solved2.7KViews1like6CommentsReassigned booking does not move to new assignee's Outlook calendar
After reassigning a booking to a new staff member, the booking remains in the original staff member's Outlook calendar and does not display in the new staff member's Outlook calendar. Expected behavior - after a booking is reassigned it will stop displaying in the original staff member's Outlook calendar and display in the reassigned staff member's Outlook calendar. This is what we are experiencing: 1) Visitor books an appointment with staff member A 2) Visitor and staff member A both receive email notification about new appointment - appointment is displayed in staff member A's Outlook calendar 3) Bookings admin reassigns appointment to staff member B4) Visitor, staff member A and staff member B all receive email notification that accurately indicates staff member b as the new staff assigned staff member - appointment is still displayed in staff member A's Outlook calendar but not staff member B's Everything works correctly except the appointment is never moved from the original staff member's Outlook (staff member A) to the reassigned staff member's (staff member B). We checked many hours later and then over 24 hours later to make sure it wasn't just a delay, but the appointment still displayed in the staff A's Outlook calendar, and not Staff B's. We checked both desktop Outlook and Outlook online and it was the same issue. We tested with several appointments and this behavior was consistent. The calendar in Microsoft Bookings correctly displays the reassigned appointments.Solved1.7KViews2likes5CommentsCan’t save changes
Whenever I click “Save Changes” after creating/modifying a service, nothing happens. The window stays the same. Literally nothing happens. It appears as if the button is unresponsive. You can click it 20 times in a row…..nothing. It seems like Bookings is getting more and more clunky and unusable. For a software giant like MS, this is incredibly mediocre and inferior.Solved1.2KViews3likes4CommentsCan not create Bookins Calendar
When i try to create a Bookings Calendar, i get a error message "Unfortunately an error occurred while creating your booking page". On the start page, there is a message "No access to personal bookings". I have enabled Bookings in the Apps and in the global settings. The user has assigned a "Microsoft 365 Business Premium" license. What can i do to create the Bookings Calendar? Thank you in advance.Solved922Views0likes2CommentsAdjusting Expiration Date on Bookings Page Link
Good Afternoon, I am a recruiter using Bookings for Me to allow candidates to arrange their phone screens with me. My question is - the link that is generated has an expiration date typically a few months into the future. Is there an option to tweak the expiration date to be about a week out from when it's generated? Currently, because the bookings page link is available for such an extended amount of time, candidates I haven't heard from in ages after inviting them to phone screen have randomly gone in and selected a time, which I'm trying to avoid. Any guidance would be appreciated! Thanks!Solved5.2KViews3likes3CommentsCustomers see an error message when they create a booking
Only a few minutes ago (2024-02-27 11:00) I noticed that when customers make bookings, they receive an error message and are asked to try again. However, the booking is made in the Bookings calendar, meaning that when the customer tries again, they cannot attempt to book the same time, as it is now booked for them. The customer receives no email confirmation of the booking. The error message is something like "This booking could not be made, please try again". I have added a screenshot of the Finnish language error below. Does anyone know if this situation is being addressed by MS?Solved2.2KViews2likes9CommentsBookings' "Different Availability for a Date Range" allows to set only 6 weeks ahead
My schedule changes often, therefore I need to provide different availability weekly. I do this by adding weekly hours in the Default in "Availability During these weeks Currently, Bookings only allows me to set my future availability 6 weeks in advance. On the 7th week, under Availability during these dates, I can only choose "Bookable when staff are free," or "Not Bookable." How do I set up Bookings to post my availability out to 120 days or longer? These are my current settings. 1. In the business information section, business hours are set to “Day Off” daily. 2. Under each service, I have the default scheduling policy toggle on. 3. Under Staff In my profile, I have business hours set to off on all days. 4. Under the booking page, default scheduling policy, I set the maximum lead time to be 120 days, General availability to "Bookable when staff are free," and weekly customized times; however, I can only add six weeks, about 45 days in advanceSolved1.8KViews0likes3CommentsThere is no availability on this date. Please choose another one.
Wondering if this product works? It appeared that the parking place booked for given date - say 27th of February - the system will not allow me to pick any other parking slot that day. Each service (parking slot) has to have a Staff assigned to it. In my case the Staff assigned is USERX and this ID is assigned to all services I have created say 10 parking slots. This means, if I will book a parking slot I have configured with 1 day duration service - the Staff is busy throughout the day - anf other service can not be booked. I believe this is due to "1:1 Service, One staff attends to one customer" I have switched to 1:N and the reservation possibilities completely vanished. "There is no availability on this date. Please choose another one.". Now, bizare things appear there; If I set this up: The booking page will display the way it offers the slots: but only If I change the date or click ony other date and go back to the previous one (26th) this is again not workimg at all Any resolution?Solved2.2KViews0likes2Comments"You do not have access to Bookings with me" Error Message
Good Morning -- I am a recruiter using this platform for candidates to book phone screens with me. While not a common occurrence, I have experienced a couple of candidates getting this error message upon clicking the link I send to them from my personal bookings page. For context, I am generating the link through the "Copy Link" function found by clicking the 3 dots pictured below: I have looked through several other posts on this topic, but none seem to have a workable solution for my situation. Curious if anyone knows how to resolve. Thanks!Solved7.3KViews0likes2Comments"Add attendees" greyed out in outlook
Hello, I've been working on creating a booking site for some of our employees to make scheduling with customers easier. And while it is mostly working there is still one pain point we've come across. Example: Someone will book a meeting with me through Bookings, and I'll accept it. This meeting will appear in my Outlook calendar and that all works well. I now realize that I want to add someone else to the meeting. I double click the meeting in Outlook and then go to scheduling assistant. At this point, I will see that add attendees will be greyed out. The only option I would have to invite someone else would be to send someone the invite link, which I don't want to do. I've also looked at the "New" Outlook, and it seems scheduling assistant is completely gone from the meeting screen there. I've made sure the Booking service is able to have multiple attendees so that isn't the issue. Does anyone have anything to fix this? ThanksSolved4.5KViews0likes1Comment
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