Microsoft Bookings double-booking staff despite busy calendar entries
Hello everyone, We are experiencing an issue with Microsoft Bookings. Our setup allows external customers to book appointments via the published booking link on our website. However, we have noticed that staff members can still be double-booked, even when their Outlook calendars show them as “Busy.” Here’s what we have already done to try to resolve the issue: Ensured that the option “Events on Office calendar affect availability” is enabled for all staff in Bookings. Verified that in Outlook, the staff calendars have appointments marked as “Busy” to reflect their availability. Shared staff calendars with the Bookings account and set default permissions to “When I’m busy” (we also changed “People in my organization” to “When I’m busy”). Checked that the booking page settings are set to respect staff availability. Despite these steps, the system still allows bookings to be made during times when staff are busy. Our staff mailboxes are hybrid (both on-premises and in Exchange Online), and we are running a hybrid setup in general. We are wondering if anyone else has experienced this issue and if there are recommended solutions or workarounds. Thank you for any insights!
Redirect Email Responses & Double Booking Hiccups
I created and am the organizer of a booking page for my team. It is great in allowing me to adjust who will take client calls & meetings depending on who is in the office. The problem is when someone accepts a meeting or responds to it because one of my team members did not call them, that email goes to me as the organizer. Is there a setting where it can go to the team member who will be taking the meeting? If not, Microsoft can you adjust? Secondly, some of my team members had had problems of double booking. There seems to be a delay for new meetings, either created by the team member or through another booking link of theirs, to pop up on their calendar. Thus, someone can see availability at a given time and book a meeting when it may have been booked up during the time it took them to fill out the booking form. If others are having the same problem, let me know!
Can't access MS bookings URL: This information can't be retrieved right now. Please try again later
Hi all, On a client's tenant, I have a user who cannot use Microsoft Bookings. This user was previously converted to a shared mailbox and later switched back to a user mailbox. Currently, a Business Premium license is assigned, and Microsoft Bookings is enabled under the assigned apps. I have already disabled it, waited a day, and re-enabled it, but the issue persists. Whenever the user accesses the link https://outlook.office.com/bookings/, they receive the following message: "This information can't be retrieved right now. Please try again later." The problem is not related to caching; I have tested this in all browsers, incognito mode, and on different computers. The issue is isolated to this account. All other users with the exact same settings can access Microsoft Bookings without any problems.
Is there anyway to turn off email verification for Bookings
Is there anyway to turn off the email verification on public or private bookings? If someone were to open the booking link in their mobile email browser and not their desktop or normal mobile browser they’ll have no way of retrieving the code unless they happen to have all of their email notifications on and It pops up in time. seems like an unneeded step and I can’t find a way to remove It
Display specific date range in the future
We set up a booking page for a specific date range in the future to book meetings at an event. Is there a way to have the default view the future date. Right now the booking page starts in January, but there's no open slots until March (the dates of the event). It would be easier for our customers to automatically start at the available date instead of scrolling through months to find a time.
Bookings and manually adjusting Max Attendees
Hello. I have two services I offer on a shared booking. On the occasional booking, I want to manual adjust the number of available attendees from 6 down to a lower number. The default is set to 6 on the service page, and on the occasional service I manually adjust it down. I noticed on a booking an attendee canceled their appointment, but after that, the number of available seats went from the manually adjust 4 back to 6. 2 extra people booked before I caught it. How can I fix this? I don't want to keep creating new services for each specific situation, I just want the occasional service to be at a lower max attendee than the others. Much appreciated.
Booking appointments are not showing on booking calendar
When a client books through my booking page it shows up on my main outlook calendar and the time slot they choose will not be available anymore on the booking page (so there is no syncing issue). When I open up the calendar on my booking page to change/edit or cancel a meeting none of my appointments show up (appointments titled Realtor / Lender Meeting). See in pictures below.
