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Techlead's avatar
Techlead
Copper Contributor
Aug 13, 2024

None of the staff, services, or other changes we made are displaying on the Shared Booking page.

The Shared Booking "Admininstrator" shows black and it looks like it is loading for about a minute to load and then disappears.

 

I've tried accessing it using different browsers, in incognito mode, and through Teams and the web app.

 

When I access the shared booking configuration, it doesn’t display all staff or services and the link is missing.

I have already submitted a support ticket with Microsoft, but they are still working on identifying the issue.

I need help troubleshooting this problem. Looking forward to see some suggestions. 

  

 

  • CherylL545's avatar
    CherylL545
    Copper Contributor

    Techlead 

    I'm having the same exact issue. However, I have more than 1 bookings calendar set up and this is only happening on one of those calendars. I've tried logging out, clearing cache, and another browser. Hoping someone will provide some assistance.

    • Hwei_FangP's avatar
      Hwei_FangP
      Copper Contributor
      Hi, did you manage to get any answer or resolving the issue? It happened to me today.
  • alkav1155's avatar
    alkav1155
    Copper Contributor

    Techlead we're facing the same issue and Microsoft are working on it since Friday. We have no progress so far, nor any actual statement if its recoverable. Were you able to resolve your issue?

  • alkav1155's avatar
    alkav1155
    Copper Contributor

    With an escalation to the PG, they were able to recover the services and staff after 5+ days. At least for us, it got resolved this way. I hope that this gets addresses and fixed permanently.

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