Recent Discussions
Guest Email Field Missing from Service booking Page
Hi, I used to include the Guest(s) email field in my Bookings service so that clients could invite additional participants. The option is still visible when setting up or editing the service, but recently it no longer appears on the Bookings Service page itself. Has anyone else experienced this issue, or does anyone know how to restore the Guest email field? Any guidance or solution would be greatly appreciated. Thank you!
Disable Reschedule Broken
The ability to disable the reschedule feature for the person receiving the invite seems to be broken. I deselected the radio button (seen in my screenshot) in the service and saved changes. But when I test it, the email notification still provides me the ability to reschedule or cancel the appointment. In our organization, these appointments are time sensitive and legally cannot happen after a certain date, which varies for each person. We are managing over 200 appts per week, so it is not possible to do any sort of manual work around to ensure we catch unauthorized movement. In researching the issue, it looks like others have asked about the broken functionality, as seen in this 2024 post: Problem with the option to prevent customers managing their bookings | Microsoft Community Hub. But there has been no response. How do we get this issue on Microsoft's radar?
"Some error occurred" message when trying to open booking's link
Hi all, I have been getting this "Some error occurred" message when trying to open our booking page link for our testing center. I noticed there was some issues back in 2024 with this message, but wasn't able to find any sort of fix to it, other than Microsoft fixing it back then. Not sure if anyone here has some suggestions or ideas as to why we are getting this message to appear. Only thing that comes to mind, is some of our Power Automate workflows that is in our Microsoft bookings page is not connected anymore. But I assumed that the page to create a booking would not be affected by power automate, but if it does, please let me know! Thanks for any help with this!
"Request Response" not working on Bookings calendar events
I use Microsoft Bookings. When people use my bookings page and book an appointment with me, the appointment invitation is correctly emailed to the person booking the appointment and the appointment shows up on my correct Outlook calendar. The issue I am having is that the calendar event settings do not, by default, enable the "Request responses" option and so when I view the event from my Outlook calendar, I don't see if the attendees have accepted or declined the invitation. When I schedule a calendar event without the use of the Bookings feature, the "Request responses" option is enabled by default. Is there a way to change the Bookings default settings so that "Request responses" is enabled by default so if the attendee accepts the invitation I will be able to see this when I view the event in my Outlook calendar? Is this a known "bug" in Microsoft Bookings that other users have reported to Microsoft or voiced as a concern in online forums? Has Microsoft replied to any of these concerns to other Bookings, Outlook, or Microsoft 365 users?
Bookings calendar not displaying availability
We have a personal bookings page set up with 4 meeting types, two public and two private. None are displaying any availability, except ONE of the private ones, despite checking custom settings and ensuring there are no availability clashes or all-day events in the calendar. The one private booking type that is showing appropriate availability has both custom hours and a date-bound limit (only booking until November 6). So the broken ones look like the Devised Theatre appointments above. And the only one that is working is the ANTH 100 below: Both of the above screenshots are pulling from the same calendar and availability. We were able to get the Devised Theatre one to display some availability by setting it to a custom limited date range and custom hours, then reverting it back to standard availability and no date range which seemed to preserve the availability the system found when limited, but provides no availability beyond those previously set custom hours despite having no more set limitations. Do we have to fiddle with custom availability to "unlock" standard availability? Or is there an actual fix that would resolve this issue?
Day by Staff View - Stuck in 6 day View
Hi all, I wonder if anyone can help please? We have one main booking page with 5 different services listed within it with their own emails addressed linked to Outlook calendars. In the past few weeks, the main booking calendar has only allowed us to view 6 days at a time, which is almost impossible to view when there are 5 services listed. We have also used 'day by staff' view and been able to scan through one day at a time to easily see what appointment are available and where each day. I have tried all of the advice i can find only, cleared cache, flicked between the different views, checked the booking availability - nothing seems to fix it. Is anyone else having this issue, and can anyone help? Thank you
Microsoft Outlook All Day Meetings - Defaults to "Free" Instead of Busy???
This is an interesting problem that I think was just overlooked during the creation of All Day Events in Outlook. To give a scenario our organization operates on Microsoft Bookings which uses your blocks to show availability. We constantly have people who take time off or need a day to do something off-site and for whatever bizarre reason All-Day events default to free. Besides the fact this is backwards and infuriating to say the least - it causes so much organizational problems as no one expects an All-Day blocked event to mean you are free. Thats quite the opposite of why you would block your calendar all day I would even go as far to say its completely counter intuitive for All-Day events to be marked as free, who the heck is free when they are OOO for the day? Thats the view point I am coming from / the scenario of why its a hassle though, our workflow operates heavily on our calendar blocks. Can we change this default for our entire organization or per user? Is the only way to make the meeting and then manually change it to busy? This seems like something that was just overlooked and never fixed or address. When we talk to our other Managed Service Providers they just laugh at how much of an oxymoron this feature is - "Im out all day today but outlook marked me as free"............Custom fields in book screen
I'd like to add a field to the book screen that requires the user to add a subject to their request. At the moment, calendar entries only show, for example, "60-minute discussion with ...", so it's difficult to know in advance what sort of conversation you're getting into. Copilot tells me there's an "add a custom field" option, but I can't find it. Does anyone have a suggestion? Thanks.Bookings - include cancel button in notification emails
Is there a way to put an option to either automatically include the cancel button or omit it in the notification emails? Instead of adding it as an additional information because I also don't know where I can get a dynamic cancellation link that can be used to cancel any of the appointments booked. This is a pretty basic feature just like the reschedule button. The problem if there is no cancellation button in the notifications is that there is no way for the client to cancel the appointment unless he/she saved the cancellation link found in the booking confirmation page after he/she had booked the appointment via the page. Only the admin has the ability to cancel the appointment manually via the bookings calendar.Outlook Calendar No Longer Syncing with MS Bookings for One Staff Member
Hi everyone, One of our MS Bookings users (listed as staff on a shared calendar) has the “Events on Office calendar affect availability” option turned on, which allows her Outlook calendar to sync with MS Bookings. This was working fine before, but we recently noticed that it stopped syncing — her Outlook calendar events are no longer reflected on the MS Bookings side, even though the option remains enabled. All other staff members on the same shared calendar with that setting turned on are syncing normally. Has anyone experienced this before? What could be causing this, and how can we troubleshoot it? Thanks in advance for any help!Calendar not showing correct times for one day
I created a calendar that my company will use for our booth at an upcoming conference. The first day of the show, the booth is only open from 4 p.m. - 6 p.m., but not matter what I do, the time displayed when you select a service on that first day is from 8 a.m. - 6 a.m. Does anyone know what I am doing wrong? It makes absolutely know sense.
Bookings notification email does not include custom field information
Bookings notification emails only include the service name, customer name, and date/time. It is important that other fields, especially custom fields and the person with whom the appointment is made (as applciable), are included in the email notification. Otherwise, it is too difficult to understand with whom the appointment is made or actions that need to be taken to prepare for the appointment based on the data collected from custom fields. This lack of data makes Bookings nearly useless except for personal bookings where only one person needs to know info about their own appointments.Bookings Services have all disappeared on shared Bookings page
Has any one had the issue where suddenly all services have disappeared from the services list and can no longer see them in calendar view in our shared bookings page. Appears to be a Microsoft issue, but wondering if anyone has received any solutions to this or reasons why it's happened in the past?Allow booking by invitation only? Single-use booking URLs?
We are trying to find a way to allow the public to book appointments for covid vaccines, but we need to pre-screen each person first to determine eligibility. If someone is eligible, I'd like to send them a link to a bookings page to schedule their appointment, but I need to ensure that they can only schedule one appointment using the URL I send. They should not be able to schedule an appointment for a second person using the same link. Is that possible?
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