Recent Discussions
I can't get trigger in bookings to work
Today suddenly my trigger in Power Automate on bookings came up with an error. That means if you choose the standard trigger like this it can't select any booking page: Copy of the error below: Could not retrieve values. The dynamic invocation request failed with error: "Failed to get onbehalfof access token: connectionId=microsoftbookings, message={\"error\":\"invalid_grant\",\"error_description\":\"AADSTS50013: Assertion failed signature validation. [Reason - Key was found, but use of the key to verify the signature failed., Thumbprint of key used by client: '5D1BE4A3C3FB03751A5929D4EDB33D9D3D0C8E10', Found key 'Start=02/08/2024 17:02:53, End=02/08/2029 17:02:53', Please visit the Azure Portal, Graph Explorer or directly use MS Graph to see configured keys for app Id '00000000-0000-0000-0000-000000000000'. Review the documentation at https://docs.microsoft.com/en-us/graph/deployments to determine the corresponding service endpoint and https://docs.microsoft.com/en-us/graph/api/application-get?view=graph-rest-1.0&tabs=http to build a query request URL, such as 'https://graph.microsoft.com/beta/applications/00000000-0000-0000-0000-000000000000']. Trace ID: 6293da83-d121-4a3a-b227-aa5b8165bd00 Correlation ID: 94209883-5861-46b8-b4ec-4ca17cd86f59 Timestamp: 2024-03-04 15:45:52Z\",\"error_codes\":[50013],\"timestamp\":\"2024-03-04 15:45:52Z\",\"trace_id\":\"6293da83-d121-4a3a-b227-aa5b8165bd00\",\"correlation_id\":\"94209883-5861-46b8-b4ec-4ca17cd86f59\",\"error_uri\":\"https://login.windows.net/error?code=50013\"}". My connection is fine so any suggestions on how it can be fixed to work again?
Mismatch between time zone in Bookings app and Bookings email confirmation
We are experiencing a mismatch between the time zone set in our Bookings app and the time displayed when booking confirmation emails are sent. The appointment times are showing correctly in our Outlook calendars online however customers are receiving two different appointment times (one automatically sent by the email confirmation which is incorrect - an hour late - and the correct time in the body of the email). This is confusing for both our practitioners and our clients. It only started a few weeks ago, up until then we had no issues. We are also having issues with time zones when we try to edit and reschedule existing appointments. We have tried setting the time zones on the Bookings app, Outlook and Microsoft 365 to the Universal Coordinated Time. Any help or advice gratefully received!
Unable to create shared bookings page
Attempting to create a shared bookings page results in the above error. I've ensured Bookings is turned on, turned access on and off in the admin back-end, I've tried Safari and Chrome and incognito browser in Chrome. Absolutely nothing is working to fix this. 😞Booking calendar is showing all services deleted
One of our branches opened Bookings today and all their services are listed under Deleted Services. It doesn't appear this way for me but all the staff members in the branch see this view. If they uncheck deleted services, then all the appointments disappear from the calendar. If they go to the Booking calendar in Outlook. the appointments appear fine.Microsoft Bookings double-booking staff despite busy calendar entries
Hello everyone, We are experiencing an issue with Microsoft Bookings. Our setup allows external customers to book appointments via the published booking link on our website. However, we have noticed that staff members can still be double-booked, even when their Outlook calendars show them as “Busy.” Here’s what we have already done to try to resolve the issue: Ensured that the option “Events on Office calendar affect availability” is enabled for all staff in Bookings. Verified that in Outlook, the staff calendars have appointments marked as “Busy” to reflect their availability. Shared staff calendars with the Bookings account and set default permissions to “When I’m busy” (we also changed “People in my organization” to “When I’m busy”). Checked that the booking page settings are set to respect staff availability. Despite these steps, the system still allows bookings to be made during times when staff are busy. Our staff mailboxes are hybrid (both on-premises and in Exchange Online), and we are running a hybrid setup in general. We are wondering if anyone else has experienced this issue and if there are recommended solutions or workarounds. Thank you for any insights!Microsoft Bookings double-booking staff despite busy calendar entrie
Hello everyone, We are experiencing an issue with Microsoft Bookings. Our setup allows external customers to book appointments via the published booking link on our website. However, we have noticed that staff members can still be double-booked, even when their Outlook calendars show them as “Busy.” Here’s what we have already done to try to resolve the issue: Ensured that the option “Events on Office calendar affect availability” is enabled for all staff in Bookings. Verified that in Outlook, the staff calendars have appointments marked as “Busy” to reflect their availability. Shared staff calendars with the Bookings account and set default permissions to “When I’m busy”. Checked that the booking page settings are set to respect staff availability. Despite these steps, the system still allows bookings to be made during times when staff are busy. Our staff mailboxes are hybrid (both on-premises and in Exchange Online), and we are running a hybrid setup in general. We are wondering if anyone else has experienced this issue and if there are recommended solutions or workarounds. Thank you for any insights!
Customer getting "missing information" error
When booking, the customer is getting a "missing information" error even after filling in all required information. I have filled in all required information as well and tried to book an appointment and I get the same error every time even on different days/times and service types. How to resolve?Showing available dates as unavailable
Hi We have a booking page with 4 services that people can book. Out of the blue, two of the services have become unavailable at strange times and dates, even though nothing has been booked in their calendars, nor have any days off or other events that should prevent availability been scheduled. I have checked the available working hours for all the services, and nothing should prevent them from being available.
Book Time with Me doesn't work when user is logged in
Some of our user are trying to use the "Book Time with Me" page to let customers book meeting with them. The page works great when the person trying to book time is NOT logged into a Microsoft account (they select the "Continue as guest" option) - they can see available times and book a meeting. If they person logs in (with any Microsoft account - work or personal) then they don't see any available time slots OR they get a message "You do not have access to Bookings with me". Anyone know how to get it working for all users?
Availability not showing correctly for 1 meeting type
Hey everyone! I have three meeting types on my Bookings page (15 minute, 30 minute, and 1 hour). The 30 minute meeting (the most commonly used one) is no longer showing my availability correctly. It shows that I am booked up way more than I am making it difficult for people to make meetings with me without coordinating them directly. I've tried all the recommended troubleshooting. Any thoughts on what might be causing this? TIA!Bookings page freezes browser
Hello, My Bookings page freezes and crashes browsers. It will open and display normally but you are entirely unable to click on anything. Here's what I have tested thus far : - Changing the length and type of meetings - Changing the header image - Unlinking any calendar, resetting connections - Deleting any other Bookings calendar my account was associated with Nothing has helped in any way whatsoever. The problem is not related with my institution as all of my colleagues' account work properly, with similar numbers of meeting types. Has anyone else had that issue? Any other elements I should test? Thank you all for your time!Create bookingStaffMember also requires Add-MailboxPermission
I created an Entra application with the required Graph permissions to manage Bookings scheduling mailboxes so that I could update the staffing for a Bookings page that I'm not a staff member of. Using that application to request a Microsoft Graph access token, meant I had the required permissions to add a user account (that already had a Bookings license) as an "administrator" (role) for a Bookings page (Bookings business), to replace another person who was the previous Bookings page administrator, but who had since left. I used https://learn.microsoft.com/en-us/graph/api/bookingbusiness-post-staffmembers?view=graph-rest-1.0&tabs=powershell to do this. For the record, I was not able to do this using https://learn.microsoft.com/en-us/powershell/module/microsoft.graph.bookings/new-mgbookingbusinessstaffmember?view=graph-powershell-1.0 using Microsoft.Graph.Bookings module version 2.30.0, presumably because I am not a staff member with the Bookings "administrator" role for that particular Bookings page. However, the newly added user could not access that Bookings page at https://outlook.office.com/bookings/homepage until a further step had been completed (Error: "You don't have access to this booking page" shows instead). To ensure the new Bookings page administrator could access the Bookings page, I needed to add mailbox permissions, which I used https://learn.microsoft.com/en-us/powershell/module/exchangepowershell/add-mailboxpermission?view=exchange-ps for. I found that giving the new Bookings page administrator full access to the scheduling mailbox ensured they could access the Bookings page. Example using ExchangeOnlineManagement PowerShell module: Add-MailboxPermission -Identity email address removed for privacy reasons -User email address removed for privacy reasons -AccessRights FullAccess If there is a more efficient way for an system admin to add new staff to a Bookings page, please let me know - otherwise, hopefully this helps someone who gets stuck 😊
No more than 2 slots available for services
Hi, I am currently having an issue with bookings in which I have defined one service for every member of my team. They have different schedules, but some days there may be 5 people at the same time working. However I don't want them to be all on meetings at the same time. Is there an option that allows me that, if two members are scheduled on a meeting on a specific day and time, the other services calendars are unavailable to book? Thanks, CarlosMax number of Guests that can be assigned as Staff
Hi, we are currently running into an issue with a Booking page, where we currently have 16 “staff” accounts; 3 of those are internal Staff with “Team Member” status. The rest are outside faculty with “Guest” status. The issue is it doesn't appear we are able to add any more "guests". It lets us go through the complete add process and submit with no error messages, but the new member never appears. Has anyone ever experienced this or no of a limit on the number of "guests" that can be added as staff? Thanks
MS Bookings glitches across timezones
Hello, thanks for reading. Problem: Staff calendars not appearing properly across time zones in MS Bookings In Microsoft Bookings, staff create recurring Free slots in Outlook to mark availability for schedulers. These slots always display in the business’ timezone, regardless of the viewer’s timezone. However, all other calendar items (including Bookings appointments, as well as outlook events) shift to the local timezone of the calendar viewer. This mismatch causes schedulers to place appointments that appear to fit to them, but staff in other timezones see them shifted outside the intended Free slots, creating conflicts and misaligned bookings. Example: Business timezone = MST. Scheduler timezone = MST. Staff timezone = PST. 1. Staff creates a recurring Free slot from 12:00–1:00pm PST (which shows correctly as 1:00–2:00pm MST in the shared business calendar). 2. Scheduler (in MST) books a 1:00pm MST appointment, believing it fits inside the Free slot. But on the staff’s Outlook calendar, the booking appears at 12:00pm PST, which is outside their Free slot, and at an objectively different time. I have verified that the staff and scheduler have correctly identified their timezones via Outlook on the Web > Settings > General > Language and time > Current time zone.Syncing calendar with Bookings for a shared email account
Hi! I'm trying to create a booking system for a 1-user database. I used my institution's general email account, which is not associated with a particular staff member. I created the shared Bookings page. I added the general email account to it as a staff member. I made myself unavailable for the Bookings page, so that all bookings will go to the general account. However, I am not able to sync the manually added calendar events with Microsoft Bookings. In other words, if I manually add a booking to the general account's calendar, it doesn't show on Microsoft Bookings that the slot has been taken. I believe the solution is to select 'Events on Office calendar affect availability' under Edit Staff. However, the option is greyed out. I asked my institution's IT department, but they were unfamiliar with this. As it is a shared mail box, they don't think it has an admin. My questions are, is it possible to sync a calendar with Bookings for a general account without an admin? If yes, how do you do it? I hope this makes sense. Please let me know if anything is unclear and I will try to explain more. Thank you very much in advance for your help!
How to auto-populate client name and email address using company credentials/SSO
Hi All, I'm looking for some assistance. We use a booking system within the workplace. We have ticked the "Require a Microsoft 365 or Office 365 account from my organisation to book" box within Booking Page section. This ensures employees must log in using the company credentials. We have edited the "Custom Fields" within the Services section. But when employees go to book a service, they still have to enter a name and an email address - which they can put anything they want, it isn't restricted to company credentials. This causes problems when we try to analyze the booking system data - i.e. identifying unique users. Does anyone know if there a way to auto-populate the customer name and email address to match those used during the company sign on/authentication stage? Thanks in advance.
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