Microsoft Bookings double-booking staff despite busy calendar entrie
Hello everyone, We are experiencing an issue with Microsoft Bookings. Our setup allows external customers to book appointments via the published booking link on our website. However, we have noticed that staff members can still be double-booked, even when their Outlook calendars show them as “Busy.” Here’s what we have already done to try to resolve the issue: Ensured that the option “Events on Office calendar affect availability” is enabled for all staff in Bookings. Verified that in Outlook, the staff calendars have appointments marked as “Busy” to reflect their availability. Shared staff calendars with the Bookings account and set default permissions to “When I’m busy”. Checked that the booking page settings are set to respect staff availability. Despite these steps, the system still allows bookings to be made during times when staff are busy. Our staff mailboxes are hybrid (both on-premises and in Exchange Online), and we are running a hybrid setup in general. We are wondering if anyone else has experienced this issue and if there are recommended solutions or workarounds. Thank you for any insights!Adding a room/resource as a staff member to Bookings
Is it possible to add a room/resource at Bookings as a staff member? We're trying to setup a booking page where people can book a service (e.g. a meeting) in room (i.e. a room setup as a staff member). When creating a new staff member I get the option to add any of the rooms/resources in the "add people" field. This ticks the "events on office 365 affect availability" option. However after I save the staff member and go back into the record, it now shows as a "guest" (where it originally was "viewer") and the "events on office 365 affect availability" option is no longer ticked and greyed out as an option. Is there a way to do this? Or do "staff" have to be real users to sync availability?
MS Bookings - How to change the auto created user account
Hello all, when I create a new shared booking calendar, an account is automatically created with the name of the booking calendar. Is there any way to change this automatically generated AD user and refer to the already existing one? Surely this cannot be a normal function?! Example: Existing user A (user_a@xy) wants to have a booking calendar. I create a calendar for user A. A new user is created in the background (user_a1@xy) and the new booking calendar is assigned to this new user. This behavior spams the AD with unnecessary users and makes it very confusing. The problem has already been reported, but unfortunately no meaningful feedback came out. https://answers.microsoft.com/en-us/msoffice/forum/all/ms-bookings-how-to-change-the-auto-created-user/df3b3a7f-8639-4525-bbf7-dacf2d4fdc47 How can I prevent this, or change the calendar back to the correct user? Thanks
