Mismatch between time zone in Bookings app and Bookings email confirmation
We are experiencing a mismatch between the time zone set in our Bookings app and the time displayed when booking confirmation emails are sent. The appointment times are showing correctly in our Outlook calendars online however customers are receiving two different appointment times (one automatically sent by the email confirmation which is incorrect - an hour late - and the correct time in the body of the email). This is confusing for both our practitioners and our clients. It only started a few weeks ago, up until then we had no issues. We are also having issues with time zones when we try to edit and reschedule existing appointments. We have tried setting the time zones on the Bookings app, Outlook and Microsoft 365 to the Universal Coordinated Time. Any help or advice gratefully received!Booking calendar is showing all services deleted
One of our branches opened Bookings today and all their services are listed under Deleted Services. It doesn't appear this way for me but all the staff members in the branch see this view. If they uncheck deleted services, then all the appointments disappear from the calendar. If they go to the Booking calendar in Outlook. the appointments appear fine.
Book Time with Me doesn't work when user is logged in
Some of our user are trying to use the "Book Time with Me" page to let customers book meeting with them. The page works great when the person trying to book time is NOT logged into a Microsoft account (they select the "Continue as guest" option) - they can see available times and book a meeting. If they person logs in (with any Microsoft account - work or personal) then they don't see any available time slots OR they get a message "You do not have access to Bookings with me". Anyone know how to get it working for all users?Bookings page freezes browser
Hello, My Bookings page freezes and crashes browsers. It will open and display normally but you are entirely unable to click on anything. Here's what I have tested thus far : - Changing the length and type of meetings - Changing the header image - Unlinking any calendar, resetting connections - Deleting any other Bookings calendar my account was associated with Nothing has helped in any way whatsoever. The problem is not related with my institution as all of my colleagues' account work properly, with similar numbers of meeting types. Has anyone else had that issue? Any other elements I should test? Thank you all for your time!
No more than 2 slots available for services
Hi, I am currently having an issue with bookings in which I have defined one service for every member of my team. They have different schedules, but some days there may be 5 people at the same time working. However I don't want them to be all on meetings at the same time. Is there an option that allows me that, if two members are scheduled on a meeting on a specific day and time, the other services calendars are unavailable to book? Thanks, Carlos
MS Bookings glitches across timezones
Hello, thanks for reading. Problem: Staff calendars not appearing properly across time zones in MS Bookings In Microsoft Bookings, staff create recurring Free slots in Outlook to mark availability for schedulers. These slots always display in the business’ timezone, regardless of the viewer’s timezone. However, all other calendar items (including Bookings appointments, as well as outlook events) shift to the local timezone of the calendar viewer. This mismatch causes schedulers to place appointments that appear to fit to them, but staff in other timezones see them shifted outside the intended Free slots, creating conflicts and misaligned bookings. Example: Business timezone = MST. Scheduler timezone = MST. Staff timezone = PST. 1. Staff creates a recurring Free slot from 12:00–1:00pm PST (which shows correctly as 1:00–2:00pm MST in the shared business calendar). 2. Scheduler (in MST) books a 1:00pm MST appointment, believing it fits inside the Free slot. But on the staff’s Outlook calendar, the booking appears at 12:00pm PST, which is outside their Free slot, and at an objectively different time. I have verified that the staff and scheduler have correctly identified their timezones via Outlook on the Web > Settings > General > Language and time > Current time zone.
How to auto-populate client name and email address using company credentials/SSO
Hi All, I'm looking for some assistance. We use a booking system within the workplace. We have ticked the "Require a Microsoft 365 or Office 365 account from my organisation to book" box within Booking Page section. This ensures employees must log in using the company credentials. We have edited the "Custom Fields" within the Services section. But when employees go to book a service, they still have to enter a name and an email address - which they can put anything they want, it isn't restricted to company credentials. This causes problems when we try to analyze the booking system data - i.e. identifying unique users. Does anyone know if there a way to auto-populate the customer name and email address to match those used during the company sign on/authentication stage? Thanks in advance.
Bookings shows available time slots even though it is booked in my calendar
I created a personal booking page. But I do not see the time slots displayed in my calendar and when I go to the booking page, all time are available completely not taking into account the meetings that are already in my calendar. Why in the name of god would you ever design a self booking function that does not look at existing meetings in the target calendar. Worked with google self scheduler and calendly and this is absolutely a non existing problem for both of these platforms. Now transitioned to 365 and I can't seem to get a simple feature as a self scheduler set up :( Attached a screenshot of all the available configuration options. So 2 questions: - I want to see the blocks in my calendar (attached an example of google self scheduler how it shows up in your calendar - it completely ignores meetings in my calendar and lets people book those slots leading to double bookings. Please help me out.
Outlook entries not appearing in shared Microsoft bookings page
Hi, I want to use Microsoft bookings as the primary calendar system for my company. We currently use Outlook calendar. However, when I click into Microsoft Bookings calendar, it only displays appointments booked via Microsoft bookings. Yes, "Events on Office 365 calendar affect availability" toggle is enabled. Microsoft bookings correctly blocks off time that is busy in Outlook, I just can't see any of those Outlook entries in Microsoft bookings. How can I fix this please? I don't want to have to flick between Outlook calendar and Bookings calendar. Thanks, IreneFeature Request - Intake questions on personal bookings pages
Hello, I'd like to request that the custom/required intake questions that are available on services in the shared bookings page be added to personal bookings pages as well. This is very helpful functionality that hundreds of our users would make daily use of. Competing products have this functionality. Since migrating to Bookings, they now have to create a separate form which adds additional touch points, friction, and delay when clients schedule with staff. If there is a better place to submit this feature request, please let me know and I'll happily move it there. Thank you.
