MS Bookings glitches across timezones

Hello, thanks for reading.

Problem: Staff calendars not appearing properly across time zones in MS Bookings

In Microsoft Bookings, staff create recurring Free slots in Outlook to mark availability for schedulers. These slots always display in the business’ timezone, regardless of the viewer’s timezone.

However, all other calendar items (including Bookings appointments, as well as outlook events) shift to the local timezone of the calendar viewer. This mismatch causes schedulers to place appointments that appear to fit to them, but staff in other timezones see them shifted outside the intended Free slots, creating conflicts and misaligned bookings.

Example:

Business timezone = MST.

Scheduler timezone = MST.

Staff timezone = PST.

1. Staff creates a recurring Free slot from 12:00–1:00pm PST (which shows correctly as 1:00–2:00pm MST in the shared business calendar). 

2. Scheduler (in MST) books a 1:00pm MST appointment, believing it fits inside the Free slot. But on the staff’s Outlook calendar, the booking appears at 12:00pm PST, which is outside their Free slot, and at an objectively different time.

I have verified that the staff and scheduler have correctly identified their timezones via Outlook on the Web > Settings  > General  > Language and time  > Current time zone.