Recent Discussions
Microsoft Bookings double-booking staff despite busy calendar entries
Hello everyone, We are experiencing an issue with Microsoft Bookings. Our setup allows external customers to book appointments via the published booking link on our website. However, we have noticed that staff members can still be double-booked, even when their Outlook calendars show them as “Busy.” Here’s what we have already done to try to resolve the issue: Ensured that the option “Events on Office calendar affect availability” is enabled for all staff in Bookings. Verified that in Outlook, the staff calendars have appointments marked as “Busy” to reflect their availability. Shared staff calendars with the Bookings account and set default permissions to “When I’m busy” (we also changed “People in my organization” to “When I’m busy”). Checked that the booking page settings are set to respect staff availability. Despite these steps, the system still allows bookings to be made during times when staff are busy. Our staff mailboxes are hybrid (both on-premises and in Exchange Online), and we are running a hybrid setup in general. We are wondering if anyone else has experienced this issue and if there are recommended solutions or workarounds. Thank you for any insights!Microsoft Bookings double-booking staff despite busy calendar entrie
Hello everyone, We are experiencing an issue with Microsoft Bookings. Our setup allows external customers to book appointments via the published booking link on our website. However, we have noticed that staff members can still be double-booked, even when their Outlook calendars show them as “Busy.” Here’s what we have already done to try to resolve the issue: Ensured that the option “Events on Office calendar affect availability” is enabled for all staff in Bookings. Verified that in Outlook, the staff calendars have appointments marked as “Busy” to reflect their availability. Shared staff calendars with the Bookings account and set default permissions to “When I’m busy”. Checked that the booking page settings are set to respect staff availability. Despite these steps, the system still allows bookings to be made during times when staff are busy. Our staff mailboxes are hybrid (both on-premises and in Exchange Online), and we are running a hybrid setup in general. We are wondering if anyone else has experienced this issue and if there are recommended solutions or workarounds. Thank you for any insights!
Customer getting "missing information" error
When booking, the customer is getting a "missing information" error even after filling in all required information. I have filled in all required information as well and tried to book an appointment and I get the same error every time even on different days/times and service types. How to resolve?
Availability not showing correctly for 1 meeting type
Hey everyone! I have three meeting types on my Bookings page (15 minute, 30 minute, and 1 hour). The 30 minute meeting (the most commonly used one) is no longer showing my availability correctly. It shows that I am booked up way more than I am making it difficult for people to make meetings with me without coordinating them directly. I've tried all the recommended troubleshooting. Any thoughts on what might be causing this? TIA!Create bookingStaffMember also requires Add-MailboxPermission
I created an Entra application with the required Graph permissions to manage Bookings scheduling mailboxes so that I could update the staffing for a Bookings page that I'm not a staff member of. Using that application to request a Microsoft Graph access token, meant I had the required permissions to add a user account (that already had a Bookings license) as an "administrator" (role) for a Bookings page (Bookings business), to replace another person who was the previous Bookings page administrator, but who had since left. I used https://learn.microsoft.com/en-us/graph/api/bookingbusiness-post-staffmembers?view=graph-rest-1.0&tabs=powershell to do this. For the record, I was not able to do this using https://learn.microsoft.com/en-us/powershell/module/microsoft.graph.bookings/new-mgbookingbusinessstaffmember?view=graph-powershell-1.0 using Microsoft.Graph.Bookings module version 2.30.0, presumably because I am not a staff member with the Bookings "administrator" role for that particular Bookings page. However, the newly added user could not access that Bookings page at https://outlook.office.com/bookings/homepage until a further step had been completed (Error: "You don't have access to this booking page" shows instead). To ensure the new Bookings page administrator could access the Bookings page, I needed to add mailbox permissions, which I used https://learn.microsoft.com/en-us/powershell/module/exchangepowershell/add-mailboxpermission?view=exchange-ps for. I found that giving the new Bookings page administrator full access to the scheduling mailbox ensured they could access the Bookings page. Example using ExchangeOnlineManagement PowerShell module: Add-MailboxPermission -Identity email address removed for privacy reasons -User email address removed for privacy reasons -AccessRights FullAccess If there is a more efficient way for an system admin to add new staff to a Bookings page, please let me know - otherwise, hopefully this helps someone who gets stuck 😊
No more than 2 slots available for services
Hi, I am currently having an issue with bookings in which I have defined one service for every member of my team. They have different schedules, but some days there may be 5 people at the same time working. However I don't want them to be all on meetings at the same time. Is there an option that allows me that, if two members are scheduled on a meeting on a specific day and time, the other services calendars are unavailable to book? Thanks, Carlos
MS Bookings glitches across timezones
Hello, thanks for reading. Problem: Staff calendars not appearing properly across time zones in MS Bookings In Microsoft Bookings, staff create recurring Free slots in Outlook to mark availability for schedulers. These slots always display in the business’ timezone, regardless of the viewer’s timezone. However, all other calendar items (including Bookings appointments, as well as outlook events) shift to the local timezone of the calendar viewer. This mismatch causes schedulers to place appointments that appear to fit to them, but staff in other timezones see them shifted outside the intended Free slots, creating conflicts and misaligned bookings. Example: Business timezone = MST. Scheduler timezone = MST. Staff timezone = PST. 1. Staff creates a recurring Free slot from 12:00–1:00pm PST (which shows correctly as 1:00–2:00pm MST in the shared business calendar). 2. Scheduler (in MST) books a 1:00pm MST appointment, believing it fits inside the Free slot. But on the staff’s Outlook calendar, the booking appears at 12:00pm PST, which is outside their Free slot, and at an objectively different time. I have verified that the staff and scheduler have correctly identified their timezones via Outlook on the Web > Settings > General > Language and time > Current time zone.
Syncing calendar with Bookings for a shared email account
Hi! I'm trying to create a booking system for a 1-user database. I used my institution's general email account, which is not associated with a particular staff member. I created the shared Bookings page. I added the general email account to it as a staff member. I made myself unavailable for the Bookings page, so that all bookings will go to the general account. However, I am not able to sync the manually added calendar events with Microsoft Bookings. In other words, if I manually add a booking to the general account's calendar, it doesn't show on Microsoft Bookings that the slot has been taken. I believe the solution is to select 'Events on Office calendar affect availability' under Edit Staff. However, the option is greyed out. I asked my institution's IT department, but they were unfamiliar with this. As it is a shared mail box, they don't think it has an admin. My questions are, is it possible to sync a calendar with Bookings for a general account without an admin? If yes, how do you do it? I hope this makes sense. Please let me know if anything is unclear and I will try to explain more. Thank you very much in advance for your help!Max number of Guests that can be assigned as Staff
Hi, we are currently running into an issue with a Booking page, where we currently have 16 “staff” accounts; 3 of those are internal Staff with “Team Member” status. The rest are outside faculty with “Guest” status. The issue is it doesn't appear we are able to add any more "guests". It lets us go through the complete add process and submit with no error messages, but the new member never appears. Has anyone ever experienced this or no of a limit on the number of "guests" that can be added as staff? ThanksBookings Services have all disappeared on shared Bookings page
Has any one had the issue where suddenly all services have disappeared from the services list and can no longer see them in calendar view in our shared bookings page. Appears to be a Microsoft issue, but wondering if anyone has received any solutions to this or reasons why it's happened in the past?
Outlook entries not appearing in shared Microsoft bookings page
Hi, I want to use Microsoft bookings as the primary calendar system for my company. We currently use Outlook calendar. However, when I click into Microsoft Bookings calendar, it only displays appointments booked via Microsoft bookings. Yes, "Events on Office 365 calendar affect availability" toggle is enabled. Microsoft bookings correctly blocks off time that is busy in Outlook, I just can't see any of those Outlook entries in Microsoft bookings. How can I fix this please? I don't want to have to flick between Outlook calendar and Bookings calendar. Thanks, IreneShowing available dates as unavailable
Hi We have a booking page with 4 services that people can book. Out of the blue, two of the services have become unavailable at strange times and dates, even though nothing has been booked in their calendars, nor have any days off or other events that should prevent availability been scheduled. I have checked the available working hours for all the services, and nothing should prevent them from being available.Permissions and Reports
I feel like I can't get anything to work with Microsoft Bookings. Nobody in my organization can see the calendar I created except me. I tried adding someone as a staff member. That didn't work. I tried adding them as an administrator. That didn't work either. I tried sharing my calendar. They can now see my personal calendar but they still can't see Bookings. I tried downloading a report for them, to show them who had signed up for a Booking. I put in the date range as requested and the report came back with the columns of the report but none of the people signed up for the event or their contact information. Ultimately, I had to go in and manually create a report from the information displayed on the screen and even that was a challenge because it would hide the phone number when I tried to do a split screen on my computer. Ultimately I had to tab back and forth between Bookings and Excel to enter the information in. Anyone else having these problems? How do you resolve them? Help!
Feature Request - Intake questions on personal bookings pages
Hello, I'd like to request that the custom/required intake questions that are available on services in the shared bookings page be added to personal bookings pages as well. This is very helpful functionality that hundreds of our users would make daily use of. Competing products have this functionality. Since migrating to Bookings, they now have to create a separate form which adds additional touch points, friction, and delay when clients schedule with staff. If there is a better place to submit this feature request, please let me know and I'll happily move it there. Thank you.Feature Request - Include intake form responses in calendar event
Hello, When a shared bookings page has an event booked with intake questions that the customer has responded to, the responses are only visible in the Microsoft Bookings portal calendar, not in the event that is created on the assigned staff member's Outlook calendar. This would be very helpful to various staff who need to see the responses to those questions, as it would prevent them from having to go to a separate portal to view this information. Competing products have this functionality. If there is a better place to submit a feature request, please let me know and I'll happily move it there. Thank you.Redirect Email Responses & Double Booking Hiccups
I created and am the organizer of a booking page for my team. It is great in allowing me to adjust who will take client calls & meetings depending on who is in the office. The problem is when someone accepts a meeting or responds to it because one of my team members did not call them, that email goes to me as the organizer. Is there a setting where it can go to the team member who will be taking the meeting? If not, Microsoft can you adjust? Secondly, some of my team members had had problems of double booking. There seems to be a delay for new meetings, either created by the team member or through another booking link of theirs, to pop up on their calendar. Thus, someone can see availability at a given time and book a meeting when it may have been booked up during the time it took them to fill out the booking form. If others are having the same problem, let me know!
Feature request for Microsoft Bookings - Set custom availability for a date range
Hi Microsoft. Please can you add a feature to Bookings that would allow staff to input their available hours in a calendar view? The closest equivalent is setting custom staff availability - however these slots recur weekly which isn't suitable for our staff. We're running a service wherein a number of staff offer ad-hoc hours that we currently have to manually make available on our bookings service. This would be much simpler if staff could directly manage their hours. Thanks so much!
Confirmation emails are showing the day prior - HELP
Hello, My company has an all-day service that spans from 12am-12am. When customers have booked the past week, their confirmation emails are showing the day prior from 6pm-6pm. For example, here is a test booking I made for 8/4. Here is the confirmation email I received. How can we fix this? It's causing so many issues with customers being confused on what day they are booked. Is anyone else having this issue?
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