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MarkAltman1's avatar
MarkAltman1
Copper Contributor
Mar 14, 2024
Solved

Reassigned booking does not move to new assignee's Outlook calendar

After reassigning a booking to a new staff member, the booking remains in the original staff member's Outlook calendar and does not display in the new staff member's Outlook calendar.

Expected behavior - after a booking is reassigned it will stop displaying in the original staff member's Outlook calendar and display in the reassigned staff member's Outlook calendar.

This is what we are experiencing:

1) Visitor books an appointment with staff member A
2) Visitor and staff member A both receive email notification about new appointment - appointment is displayed in staff member A's Outlook calendar
3) Bookings admin reassigns appointment to staff member B4) Visitor, staff member A and staff member B all receive email notification that accurately indicates staff member b as the new staff assigned staff member - appointment is still displayed in staff member A's Outlook calendar but not staff member B's


Everything works correctly except the appointment is never moved from the original staff member's Outlook (staff member A) to the reassigned staff member's (staff member B). We checked many hours later and then over 24 hours later to make sure it wasn't just a delay, but the appointment still displayed in the staff A's Outlook calendar, and not Staff B's. We checked both desktop Outlook and Outlook online and it was the same issue. We tested with several appointments and this behavior was consistent. The calendar in Microsoft Bookings correctly displays the reassigned appointments.

  • MarkAltman1

     

    I have been have the same issue since 26 Feb. If you open the MS bookings from Scheduler's outlook, and then reschedule the appointment, the rescheduled appointment will show in the new assigned staff member's Outlook calendar and their MS Bookings calendar. I tested a few time, they are all working.

     

    Somehow, the web MS Bookings is causing the issues. 

     

    Hope it helps. 

5 Replies

  • ST-Ken's avatar
    ST-Ken
    Iron Contributor
    This started happening for us this week too!! What has happened Microsoft - there are bugs appearing everywhere?
    • ZackKhalifah's avatar
      ZackKhalifah
      Copper Contributor
      Also experiencing this. Started last week, but has been impacting more bookings and users this week
  • markcallen's avatar
    markcallen
    Copper Contributor
    This was working fine for us, but has recently stopped working.
    Also client names no longer appear in the meeting title.
    Looks like an update gone awry to me.
  • jessyyuan0910's avatar
    jessyyuan0910
    Copper Contributor

    MarkAltman1

     

    I have been have the same issue since 26 Feb. If you open the MS bookings from Scheduler's outlook, and then reschedule the appointment, the rescheduled appointment will show in the new assigned staff member's Outlook calendar and their MS Bookings calendar. I tested a few time, they are all working.

     

    Somehow, the web MS Bookings is causing the issues. 

     

    Hope it helps. 

    • MarkAltman1's avatar
      MarkAltman1
      Copper Contributor

      Hi jessyyuan0910 ,

      Thank you for your solution. Reasigning in desktop Outlook successfully moves the item from the original staff member's calendar to the reassigned person's calendar. However, this does not update the Booking in the Bookings app, or send out the reassignment notification. This needs to be done as an additional step... so, reassign in Bookings and then update the assignee in desktop Outlook.

      Thanks for the tip, it is a great workaround!

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