Recent Discussions
Non profit grant not showing in Azure
Hi all, We successfully renewed a non profit grant (https://nonprofit.microsoft.com/en-us/offers/azure shows it is active from 30/03/2026), however it is not showing in the Azure portal at all. In the Azure portal, the payment methods tab does not show any credits. Does someone know how to resolve this? I have sent a support request to Microsoft but have no idea of what their timelines are like for responding. thanks
REGISTER: Nonprofit & Education Partners Webinar - Mar 24 (EMEA)
Microsoft Elevate Partners in EMEA — Don’t Miss This EDU Copilot Webinar! MARCH WEBINAR | Empowering the Education Segment with AI: How Partners can Leverage Copilot Teach and Study & Learn When: March 24, 2026 Time: 4:00 PM CET 👉 Register ✔️ Why join: Get a clear view of how Copilot for EDU is evolving and what it means for education customers today. ✔️ What you’ll gain: Hands-on demos of the new Teach and Study & Learn agents now available in Copilot Chat for EDU Clear guidance on how these learning-science–based capabilities support responsible AI use while meeting strict education data privacy requirements Practical positioning tips from Microsoft Partner AspiraCloud, drawing on real-world experience with educational institutions ✔️ How it helps Stronger education customer conversations, and more confident positioning of Copilot for EDU. Webinar: Empowering the Education Segment with AI | Microsoft Community Hub
Nonprofit Power Platform Community Library
Have you created something using the Microsoft Power Platform that you think would be useful for other nonprofits? Many nonprofits are solving similar problems in isolation. That doesn't make much sense when we're all working toward the same goals. I've started a repo on GitHub where we can share open-source, community-built resources with each other. Whether it's a Power BI report highlighting your donors, Power Apps for volunteers, or just a simple Power Automate flow that makes your life easier - this is where we can share, contribute and build on each other's work. This builds on the work already happening through the Microsoft Elevate team - who have been creating solutions based around the Common Data Model for Nonprofits. The goal is to extend that with community-built solutions. Please submit a feature request, start a discussion, or submit your own solutions! You can find the NFP Power Platform Library here: https://github.com/MB-Motive/NFP-Power-Platform-LibraryAzure Grant Submission unsuccessful
Our nonprofit was approved under the Microsoft non-profit organization account, and I attempted to sign up for the non-profit grant so we could building our system, but I received the following error message: Your Azure grant submission was unsuccessful. We cannot allow you to proceed at this time. Please contact support and reference message code 715-123190. Environment: Test Scs: npp ServiceName: portal-web ServiceRegion: cus ServiceVersion: 01 ServiceId: p-npp-portal-web-cus-01 ServiceType: React SessionId: 2f16e956-da05-4aa3-b534-437594545511 Puid: 100320058E47C5F3 TenantId: 1ad1afbb-55e8-4547-91f5-31338eefbac1 ObjectId: f8cad7b5-2c48-4586-91b9-e48e17956a43 Locale: en-us NonprofitId: a58bcc62-bb89-4978-8f9c-afc6a43fae25 NonprofitRequestStatus: Approved MessageCode: 715-123190Inability to login to non profit hub
Hello everyone, I have signed up our non-profit organization for Microsoft Non-Profit and it was approved. In the approval-mail I was instructed to go to the "non-profit hub" to sign in and select the plans we would like to use. (Nov 2024). I did this and created initial access. After some interval, in Aug 2025, I tried to access this but got a message that the user doesn't exist - I use my personal MS365 account, hence, the delay. I wanted to set up access for a couple of other users at the non profit. I've tried different browsers (Edge, Chrome, Safari, Firefox) as well as different devices, the result remains the same. The username and password are correct - the former was additionally given in the approval-mail, the latter was checked several times. Also contacted Techsoup - got an email but no resolution. How does this grant get re-activated? Will appreciate a meaningful response. Thanks in advance.
Error 43881
Hello, I am trying to purchase x75 Microsoft 365 Business Basic (Nonprofit Staff Pricing) at £0.00 cost, I have put in my card details, confirmed it on my banking app and get the below error. I was told to then call support on the following number 0800 032 6417 which does not work, my phone and two other phones just beep! - please can someone help ASAP - thank you. - Error code: 43881 Technical Details: cV: ng1enM7VUkwVo2UH.1.13 TID: 732d0a16-4530-4902-a37b-7a1163a1cf32 UPN: email address removed for privacy reasons Error code: 43881 Technical Details: cV: ng1enM7VUkwVo2UH.1.13 TID: 732d0a16-4530-4902-a37b-7a1163a1cf32 0800 032 6417 which doesn’t actually work. Someone please help, this is causing many delays!Microsoft 365 Solutions for Faith-based Organizations
The loss of Charlie Kirk last week is a deeply tragic moment for faith-based communities who have been inspired by his leadership and vision. In times of grief, organizations often seek meaningful ways to honor such legacies and continue uplifting their missions. The Microsoft 365 platform offers a powerful foundation for faith-based organizations to build applications that support connection, outreach, and growth—for example, church management systems, volunteer coordination tools, secure prayer request platforms, community engagement apps, event scheduling, and digital resource libraries. With Microsoft 365 Copilot and related AI-driven solutions, Christian organizations can streamline communications, create safer virtual spaces, and foster collaboration, helping communities come together, heal, and move forward with renewed purpose and unity. The key question though is how to do all this in a cost-conscious manner? Many of the faith-based charitable organizations that I provide volunteer assistance for are cash-strapped as it is, and with Microsoft starting to pull back its support for 501c(3) organizations, how are others approaching this dilemma? Is there a AI community dedicated towards non-profit organizations?
We are being rejected for azure grant
Dear Microsoft, We need help regarding azure grant. I as a founder and representative of non profit association "Ekviti" in Serbia, tried to register our association in Microsoft non profits program. We were accepted, we have emails, subscribed for 9 licenses and all is fine except we are getting rejected for azure grant. I have added all of the documentation we could think of, but we never got what is actually needed? Last answer from support/team for azure grant was: We have been unable to determine your relationship to the nonprofit organization and are unable to process your account for Nonprofit offers. we would appreciate help from Microsoft side to know what should we provide. We are building awesome app that will help build society awareness for helping others and improving life. We are working on it for 4 years and we plan to go live in 1 year, you can check our website https://ekviti.rs/en/. There are 7 of us as board members, all developers, we been working in .net for a 8 years and really enjoy it, this grant would help us achieve our dream in which people are competing to do good, that is what this app is for. Any help would be appreciated, Thanks, Marko Todorovic on behalf of Ekviti
I want to learn more about Nonprofit Pain Points?
My name is Erica Leverson, a data analyst/tech expert at EDL Investments. We have started to want to work with nonprofits because we want to work with organizations who is making humans, animals, the environment a better place. So, in order for me to be of service to nonprofits, I want to know what the pain points are. My goal is to learn of the struggles so I can create solutions. If you don't mind, can you please share them in the comments.
Issue with Non-Profit Licenses – Credit Card Required
Hello, Our organization has been accepted into the Microsoft Non-Profit program, and we have been granted 10 donated licenses. However, in order to obtain them, I need to purchase them, even though the cost is 0 euros. I understand this is an administrative process to acquire the licenses. The problem is that the system requires me to enter a credit card. I tried using a prepaid Mastercard, but it was not accepted. Unfortunately, our organization does not have a credit card. Is there any way to obtain these licenses without providing a credit card number? Thank you for your help. Best regards, Nasim Saleh Madani Foundation for Development
Still confused by the nonprofit switch by Microsoft
I am so sorry if this is duplicated, but everywhere I turn, the information is different. Currently, we have the following and number of licenses for each: (3) Business Premium expire 10/1/2025 (4) Power Automate with an expiration of n/a (4) Nonprofit portal expire 4/20/2033 (5) 365 E1 with expire of 4/24/26 As for Power Automate and Nonprofit Portal, I think there is no change to those (although I have no idea what they are). Tech Soup is saying that https://cloud.techsoup.org/product/?id=325C813E-15C3-4995-837F-B18F00828ED1 is $1 per month per license, but I read in other venues that there are 10 donated. Microsoft hosts our email. We have 3 email addresses are used for both email and One Drive. We have another 2 that are desktop locations that really do not use email but use One Drive and we have 1 that we only use as an email for a specific project. This means we have 6 email addresses, as some are in 1 license group and not the other. I am so confused. I don't understand why we have both Business Premium and 365 E1. And why there are some email addresses are in both but not all. Because 365 E1 does not expire until 4/24/26, does that mean I do not have to do anything until next April for those email addresses that are listed in this category. But would need to change for the email addresses in Business Premium, even though some are in both? I do understand the web-version vs desktop options.Free course: Unlocking AI for Nonprofits
With support from Microsoft, NetHope has launched a new free, CPD-certified course series - Unlocking AI for Nonprofits - designed specifically for nonprofit professionals. The series will help nonprofit teams build practical and responsible AI skills, no technical background required. The four learning pathways include: AI Basics – Learn what AI is and why it matters for nonprofits Applications of Generative AI – Explore time-saving tools for content, reporting, and data Advanced Applications: Microsoft Copilot and Beyond – Help your team adopt AI with clarity and confidence Responsible Use of AI – Understand ethics, inclusion, and organizational safeguards We’ve had more than 1,000 enrollments across the series to date – don't miss out! Courses are free and available through August 31, 2025. https://nethope.org/programs/unlocking-ai-for-nonprofits-enroll-in-our-new-ai-skills-course-for-nonprofits/?utm_medium=forum&utm_source=microsoftnonprofit&utm_campaign=msaiskillsjul&utm_content=unlockingaiUnable to Activate Microsoft 365 Nonprofit Grant – Eligibility Issue
Hello Microsoft Support Community, Our organization (Al-Rifqa Organization for Community Peace) has been officially approved for the Microsoft Nonprofit Grant program. We received the confirmation email and successfully logged into the Admin Center using our organization account: **Admin email**: email address removed for privacy reasons However, when we try to access or assign the Microsoft 365 Business Premium Grant license from the Admin Center, we receive this message: **"You are not eligible to buy this product"** We kindly request assistance to resolve this issue so we can begin using the licensed services. Thank you very much. Best regards, Alaa Al-Hemeri Al-Rifqa Organization for Community PeaceError in logging in to my Nonprofit Hub Account
Our Organization has just been approved for the Microsoft Nonprofit grant, but I receive the error displayed below when I try to log in to the Nonprofit Hub account. I've sent a ticket to the support, but I still have not gotten any response yet. --------------------------- Something went wrong We cannot allow you to proceed at this time. Please contact support and reference message code 715-123190 and transaction 5ca7a71e-fd20-4013-9165-72fa87d3ff85. ------------------------- Kindly help resolve this asap. Thank you. MaxwellLinkedIn group: Microsoft tech for Australian & New Zealand NFPs
To support not-for-profit (NFP) users at a local level, we have started a LinkedIn group: https://www.linkedin.com/groups/14633550/ This is for end users, IT pros and accidental IT experts who use, develop and administer Microsoft applications in not-for-profit and charity organisations located in Australia or New Zealand. Join to share news, announcements, events and jobs about Microsoft technology for Australian and New Zealand not-for-profits and charities. Including Dynamics 365, Power Platform (Power BI, Power Apps, Power Automate), Copilot, and Microsoft 365. (This is a community led group and is not officially supported or affiliated with Microsoft or Microsoft's Tech for Social Impact program.)AI in IDD
Here is a little bout how I am using AI in IDD. Our licensed Co-Pilot, has proven to be incredibly productive and time-saving, especially in reviewing documents for errors against regulations, identifying discrepancies between various care plans for the same individual, analyzing and summarizing documents for relevant information in investigations (reducing the closure time from 90 days to 7), suggesting corrective actions for internal/external audits, trending data sets (such as surveys, assessments, and audits), and proposing opportunities and solutions in light of the regulations. AI can audit documents, policies, and procedures with extreme accuracy against 6400 and 6100 regulations (PA regs). We have recently implemented this solution to streamline and audit our Medicaid billing process prior to submission. It enables us to identify billing errors, uncover unbilled days we should be billing for, and flag days we should not be billing - significantly reducing the time required for this process from 30 hours to 4 for a months' worth of billing. For systems that are not directly compatible with AI integration, we leverage AI to develop macros that process raw data exports. This allows us to extract precisely the information we need in seconds, rather than spending hours on manual analysis.
Just approved but wrong tenant
After getting the final approval notice from Microsoft, I noticed that the login to the nonprofit portal ends with the domain "MyCompany1.onmicrosoft.com" but our existing tenant with all our licenses is "MyCompnay.onmicrosoft.com". In order for our existing tenant "MyCompany.onmicrosoft.com" to be able to purchase nonprofit licenses does a merge or transfer of some kind need to take place? Thanks for any help!!
Discontinuation of M365 Business Premium Grant Deeply Disappointing,Harmful to Small Nonprofits
As a Microsoft CSP partner supporting multiple nonprofit organizations, I am extremely disappointed by the decision to discontinue the Microsoft 365 Business Premium grant. This change disproportionately affects small nonprofits that rely on these tools to fulfill their missions with limited resources. The justification that this is about “alignment” or “sustainability” is disingenuous. Let’s be honest—this is a revenue-driven decision that undermines Microsoft’s long-standing commitment to empowering nonprofits. Removing access to essential tools like Office desktop apps and Intune from the grant program forces small organizations into paid plans they cannot afford, jeopardizing their operations and security. Microsoft has built goodwill in the nonprofit sector over the years. This move erodes that trust. I urge you to reconsider this decision or at least provide a longer transition period and more flexible options for small nonprofits. Please do better. The nonprofit sector deserves more than a corporate cost-cutting maneuver disguised as a strategic realignment.
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