Non profit grant not showing in Azure

Question

Hi all,&nbsp;We successfully renewed a non profit grant (https://nonprofit.microsoft.com/en-us/offers/azure shows it is active from 30/03/2026), however it is not showing in the Azure portal at all.&nbsp;In the Azure portal, the payment methods tab does not show any credits.&nbsp; Does someone know how to resolve this?&nbsp; I have sent a support request to Microsoft but have no idea of what their timelines are like for responding.&nbsp;thanks

mattburr · Answer

Hi UH​&nbsp;Did you activate the offer through the approval email?Here's a handy guide for stepping through the process (click Start on the right to see the step-by-step guide): https://regale.cloud/Microsoft/play/198/azure-credits-en-us#/0/1&nbsp;ThanksMatt

john thomas · Answer

I have similar issue, I have raised a support ticket and its fixed

briar · Answer

You may want to check that the nonprofit offer is linked to the correct Azure subscription and tenant, as renewals can sometimes take time to appear in the portal. I’d also verify the subscription’s billing account and payment settings to make sure the nonprofit credit hasn’t been applied under a different billing profile. Since you’ve already contacted Microsoft Support, keeping the renewal confirmation and screenshots ready should help them trace the issue faster.

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Non profit grant not showing in Azure

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