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Issue with Non-Profit Licenses – Credit Card Required
Hello, Our organization has been accepted into the Microsoft Non-Profit program, and we have been granted 10 donated licenses. However, in order to obtain them, I need to purchase them, even though the cost is 0 euros. I understand this is an administrative process to acquire the licenses. The problem is that the system requires me to enter a credit card, which I do not have. My organization does not have a credit card. Is there any way to obtain these licenses without providing a credit card number? Thank you for your help. Best regards
Nonprofit Business Basic licenses not available after approval
Our nonprofit organization (Baan Vereniging Alkmaar) has been approved through the Microsoft Nonprofit Hub. However, when attempting to claim Microsoft 365 Business Basic nonprofit licenses in the Admin Center (Billing → Purchase services), we receive the error: 'Sorry, your organization is not eligible for this offer.' The nonprofit approval is confirmed but the licenses are not linked to our tenant. Please activate the nonprofit grant licenses for our tenant. I tried to contact by phone (0800 020 2546 given by https://admin.microsoft.com/ for The Netherlands) but the number seems to be offline. After that I tried to create a support ticket at: https://nonprofit.microsoft.com (which trows an error: Error occurred while submitting request. Please try again.) How to proceed?...
Non profit grant not showing in Azure
Hi all, We successfully renewed a non profit grant (https://nonprofit.microsoft.com/en-us/offers/azure shows it is active from 30/03/2026), however it is not showing in the Azure portal at all. In the Azure portal, the payment methods tab does not show any credits. Does someone know how to resolve this? I have sent a support request to Microsoft but have no idea of what their timelines are like for responding. thanks
payment issuses- nonprofit
We received a free grant from the Microsoft for Nonprofits program (Business Basic), but Microsoft is still attempting to charge SAR 859.99 (approx. $229) from our card, even though the subscription page itself shows Unit price: Free. Why are we being asked to pay if this is a grant?
How do I get started
Hello, I am new here and still trying to figure out how to get started. The process has been quite challenging for me. I have logged into the Nonprofit Hub and navigated to the Product Comparison section, but I’m not sure what to do next. In fact, the page is prompting me to make a purchase and is directing me to enter my credit card details. I’m unsure how to proceed, especially since we’ve already been approved for nonprofit grants and discounts from Microsoft. Could someone please guide me on how to get started without needing to make a payment? Thank you so much for your help!Approved Microsoft Nonprofit - No Business Basic offers, can’t create support ticket
We are an approved Microsoft Nonprofit organization in Germany. After the July 2025 nonprofit licensing transition our Microsoft 365 Business Premium Donation disappeared. Current situation: Nonprofit status = Approved Global Administrator Custom domain verified No Microsoft 365 Business Basic Nonprofit No Microsoft 365 Business Premium Nonprofit Billing → Purchase Services only shows trial products Cannot create a support ticket (only loops into the virtual assistant) Microsoft phone support redirects us back to the online support portal Has anyone managed to get this resolved or reached the Microsoft Nonprofit Licensing team? BANNEDUSERNAME Has anyone from the Microsoft for Nonprofits team seen this issue? It looks like our tenant lost its nonprofit licensing entitlements.
Azure Grant Submission unsuccessful
Our nonprofit was approved under the Microsoft non-profit organization account, and I attempted to sign up for the non-profit grant so we could building our system, but I received the following error message: Your Azure grant submission was unsuccessful. We cannot allow you to proceed at this time. Please contact support and reference message code 715-123190. Environment: Test Scs: npp ServiceName: portal-web ServiceRegion: cus ServiceVersion: 01 ServiceId: p-npp-portal-web-cus-01 ServiceType: React SessionId: 2f16e956-da05-4aa3-b534-437594545511 Puid: 100320058E47C5F3 TenantId: 1ad1afbb-55e8-4547-91f5-31338eefbac1 ObjectId: f8cad7b5-2c48-4586-91b9-e48e17956a43 Locale: en-us NonprofitId: a58bcc62-bb89-4978-8f9c-afc6a43fae25 NonprofitRequestStatus: Approved MessageCode: 715-123190
