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Error when trying to enroll to Azure Benefit
We are trying to get non profit benefit of azure credits but we run a problem when trying to log on to NonProfit Page. We go through this page Nonprofit offers (microsoft.com) and we log in with our Globa Admin Account in our tenant. After login, the following error appears. We´ve already contact through support page but no answer yet. Something went wrong We cannot allow you to proceed at this time. Please contact support and reference message code 920-123190 and transaction 6164516b-531e-4d12-a846-1cfdefa3a687. If you need support for this issue, please include the following information on your request: Environment: Test Scs: npp ServiceName: portal-web ServiceRegion: cus ServiceVersion: 01 ServiceId: p-npp-portal-web-cus-01 ServiceType: React SessionId: 2833fef7-ba57-4f81-82bb-685462eb52f7 Puid: 1003BFFD8B8F998E TenantId: 35d7df9c-7f97-45b5-9d3b-a65573d03e6c ObjectId: 0f3d081b-49a0-4ecf-96d5-451de12d8b83 Locale: en-us
Signing up for Non-profit 365 basic
Hi We are based in the UK, and I have signed up for MS non profit via TechSoup and Charity Digital; I have been told that we have been approved as a non-profit. I have set up the MS Admin Center and associated our domain. When I come to select the free MS 365 basic package from Billing|Purchase Services for our users I am offered the "paid for" version - no free version available. I have also noticed that when I log into the Nonprofit Hub (not even sure what this is, or whether it's important), I get the message: "Something went wrong We cannot allow you to proceed at this time. Please contact support and reference message code 920-123190 and transaction 5077c6a9-8a5b-4b35-af78-3291ed34dc25. I have posted a query with support, but nothing has happened. We are a small, newly established, UK charity and MS is a very important step for us, can I have some help please to set up our MS Non-profit account. Thanks Ian
Problems logging in to Microsoft non-profit
Hello everyone, I have signed up our non-profit organization for Microsoft Non-Profit and it was approved. In the approval-mail I was instructed to go to the "non-profit hub" to sign in and select the plans we would like to use. Unfortunately, when I try to log in at the non-profit hub, I am redirected to a blank page with just a loading circle spinning for all eternity (I've let it spin for 3 hours at one time). I've tried different browsers (Chrome, Safari, Firefox) as well as different devices, the result remains the same. The username and password are correct - the former was additionally given in the approval-mail, the latter was checked several times. Is there another way to select the plans for our non-profit organization? Thanks in advance.
Help with Office desktop
Hello, I have a non-profit account with two users. One is the admin and the other one is a "normal" user. I have assigned the Microsoft 365 Business Premium to both and I have been able to download and install all the desktops apps. The problem is I can't use them. When I open the app it requires me to sign in and I don't know what to do. I am stuck.
Error while accessing Non-Profit Hub
Hello, I have a problem to access the Non-Profit Hub. The login is successful (via MS authenticator) but the redirect to the home page of Non-Profit Hub fails and I get an error that I am not allowed to go ahead at the moment. I opened two cases and both where closed because the responsible support team member told me that I hadn't been able to provide any documents to verify my identity and association with the Nonprofit organization. I don't understand why I has to provide that information because the login was successful and all my contact information where stored in the MS account of our organization. But for both cases (2404100040001826, 2404170040002248) we had provided infomation about my assocation (email sent to me by MS Non Profit, just before problem happens, to approve the sponsorship of our organization and a business letter of our organization to describe my assocation). Without this support I am not able to request the Office 365 licenses and the MS Azure feature we want to use. Any idea how to solve the deadlock?
Issue with Non-Profit Licenses – Credit Card Required
Hello, Our organization has been accepted into the Microsoft Non-Profit program, and we have been granted 10 donated licenses. However, in order to obtain them, I need to purchase them, even though the cost is 0 euros. I understand this is an administrative process to acquire the licenses. The problem is that the system requires me to enter a credit card. I tried using a prepaid Mastercard, but it was not accepted. Unfortunately, our organization does not have a credit card. Is there any way to obtain these licenses without providing a credit card number? Thank you for your help. Best regards, Nasim Saleh Madani Foundation for DevelopmentUnable to Activate Microsoft 365 Nonprofit Grant – Eligibility Issue
Hello Microsoft Support Community, Our organization (Al-Rifqa Organization for Community Peace) has been officially approved for the Microsoft Nonprofit Grant program. We received the confirmation email and successfully logged into the Admin Center using our organization account: **Admin email**: email address removed for privacy reasons However, when we try to access or assign the Microsoft 365 Business Premium Grant license from the Admin Center, we receive this message: **"You are not eligible to buy this product"** We kindly request assistance to resolve this issue so we can begin using the licensed services. Thank you very much. Best regards, Alaa Al-Hemeri Al-Rifqa Organization for Community Peace
