Forum Discussion
RodrigoEMA
Apr 09, 2024Copper Contributor
Error when trying to enroll to Azure Benefit
We are trying to get non profit benefit of azure credits but we run a problem when trying to log on to NonProfit Page.
We go through this page Nonprofit offers (microsoft.com) and we log in with our Globa Admin Account in our tenant. After login, the following error appears. We´ve already contact through support page but no answer yet.
Something went wrong
We cannot allow you to proceed at this time. Please contact support and reference message code 920-123190 and transaction 6164516b-531e-4d12-a846-1cfdefa3a687.
If you need support for this issue, please include the following information on your request:
- Environment: Test
- Scs: npp
- ServiceName: portal-web
- ServiceRegion: cus
ServiceVersion: 01 - ServiceId: p-npp-portal-web-cus-01
ServiceType: React - SessionId: 2833fef7-ba57-4f81-82bb-685462eb52f7
- Puid: 1003BFFD8B8F998E
- TenantId: 35d7df9c-7f97-45b5-9d3b-a65573d03e6c
- ObjectId: 0f3d081b-49a0-4ecf-96d5-451de12d8b83
- Locale: en-us
- EamonEncludeCopper Contributor
Hi,
I have the same issue when trying to renew out Azure grant
Can you help please?
- EamonEncludeCopper Contributor
worked fine this morning 👍
- MeenahKhosraw
Microsoft
Hey RodrigoEMA,
Since you created your support case on 4/8, they should be reaching out to you soon to follow up with you. If you don't hear from them by the end of the week, please let us know.
Thanks,
- Daniel_Williams-SolveCopper ContributorMeenah, could you help me too. Im having the exact same error trying to enroll our Nonprofit charity into the Azure cloud benefit. Specifically, when I try to navigate back to the page to check on the status of the submission I get the following error. It appears its happening when trying to log in. I had contacted the Microsoft 365 tech support via chat. If there is a known solution, it may help resolve this. I also wanted to post here, because the problem appears to be bigger than just one event for one person.
Environment: Test
Scs: npp
ServiceName: portal-web
ServiceRegion: cus
ServiceVersion: 01
ServiceId: p-npp-portal-web-cus-01
ServiceType: React
SessionId: ffa7cb39-d4e0-4626-94b6-2ccfff0aea42
Puid: 1003200377519034
TenantId: 2a1752aa-2643-4324-a0e4-d23a3196243c
ObjectId: faf3c9cb-d484-4dc3-b06a-a984b133df1c
Locale: en-us- MeenahKhosraw
Microsoft
Hello Daniel_Williams-Solve,
The product team determined the support case was initially misrouted and they have corrected that. A support representative should be reaching out to you in the next few days once someone is assigned to your case.
Thank you,
- MeenahKhosraw
Microsoft
Hey RodrigoEMA,
I'm sending you a private message to request additional information from you. Please check your messages.
Thanks,