Forum Discussion

RodrigoEMA's avatar
RodrigoEMA
Copper Contributor
Apr 09, 2024

Error when trying to enroll to Azure Benefit

We are trying to get non profit benefit of azure credits but we run a problem when trying to log on to NonProfit Page.  We go through this page Nonprofit offers (microsoft.com) and we log in with ou...
MeenahKhosraw's avatar
MeenahKhosraw
Former Employee
Apr 10, 2024

Hey RodrigoEMA, 

 

Since you created your support case on 4/8, they should be reaching out to you soon to follow up with you. If you don't hear from them by the end of the week, please let us know. 

 

Thanks,

Daniel_Williams-Solve's avatar
Daniel_Williams-Solve
Copper Contributor
May 01, 2024
Meenah, could you help me too. Im having the exact same error trying to enroll our Nonprofit charity into the Azure cloud benefit. Specifically, when I try to navigate back to the page to check on the status of the submission I get the following error. It appears its happening when trying to log in. I had contacted the Microsoft 365 tech support via chat. If there is a known solution, it may help resolve this. I also wanted to post here, because the problem appears to be bigger than just one event for one person.

Environment: Test
Scs: npp
ServiceName: portal-web
ServiceRegion: cus
ServiceVersion: 01
ServiceId: p-npp-portal-web-cus-01
ServiceType: React
SessionId: ffa7cb39-d4e0-4626-94b6-2ccfff0aea42
Puid: 1003200377519034
TenantId: 2a1752aa-2643-4324-a0e4-d23a3196243c
ObjectId: faf3c9cb-d484-4dc3-b06a-a984b133df1c
Locale: en-us
  • MeenahKhosraw's avatar
    MeenahKhosraw
    Former Employee
    May 02, 2024

    Hello Daniel_Williams-Solve, 

     

    The product team determined the support case was initially misrouted and they have corrected that. A support representative should be reaching out to you in the next few days once someone is assigned to your case.

     

    Thank you,

    • Buyantotokh's avatar
      Buyantotokh
      Copper Contributor
      May 28, 2024
      Hi MeenahKhosraw,

      I have faced same issue. Could you help me how to solve it please?

      Buyantogtokh Baatarchuluun
      • MeenahKhosraw's avatar
        MeenahKhosraw
        Former Employee
        May 28, 2024

        Hello Buyantotokh, 

         

        Are you receiving the same error message/code as the original post? If not, can you share a screenshot of the error or the text of the error message? 

         

        Thanks,

    • Buyantotokh's avatar
      Buyantotokh
      Copper Contributor
      May 21, 2024
      I also face same issue

      Something went wrong
      We cannot allow you to proceed at this time. Please contact support and reference message code 920-123190 and transaction 2e67bff9-499e-465c-9726-796912145bc2.

      If you need support for this issue, please include the following information on your request:
      Environment: Test
      Scs: npp
      ServiceName: portal-web
      ServiceRegion: cus
      ServiceVersion: 01
      ServiceId: p-npp-portal-web-cus-01
      ServiceType: React
      SessionId: dfe39146-a506-4fdf-b3b5-5a2be25a7752
      Puid: 1003200363AB2D33
      TenantId: 9a676ef5-1ced-428e-bf40-92c8800e4cf2
      ObjectId: 13e93429-674f-42f4-b4b7-baf0198e5e71
      Locale: en-us
      • MeenahKhosraw's avatar
        MeenahKhosraw
        Former Employee
        May 30, 2024

        Buyantotokh, 

         

        Apologies, it looks like your initial response was auto-marked as spam. Thanks for providing the error message you're receiving.

         

        Have you reached out to support yet to create a case? If not, you will need to do that first and work with a support representative: Nonprofit - Contact Us


        Thank you,

  • MeenahKhosraw's avatar
    MeenahKhosraw
    Former Employee
    May 02, 2024

    Hey Daniel_Williams-Solve,

     

    Thank you for sending me your support case number. I've forwarded it to the product team for further investigation.

     

    I will follow up with you soon once I have an update from them.

     

    Thanks,

  • MeenahKhosraw's avatar
    MeenahKhosraw
    Former Employee
    May 01, 2024

    Hello Daniel_Williams-Solve, 

     

    Thanks for your question! 

     

    Did you speak to a support representative already and get a case number? If so, please send me a private message with your support case number if you're still waiting for support to follow up with you. 

     

    Thanks,

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