Recent Discussions
Microsoft 365 Copilot: free 30-day trial
Starting July 2026, Microsoft is rolling out a free 30-day trial of Microsoft 365 Copilot (Premium) for small and medium-sized organisations (up to 300 users). Users from eligible organisations will be able to start the trial directly from Copilot Chat and will receive full access to the premium version of Copilot. For nonprofits, this is a great opportunity to evaluate whether the paid version of Copilot delivers real value before purchasing any licences. We recommend having AI usage guidelines in place before starting the trial, and initially running the trial with a small group. Putting some structure around the trial will help you clearly assess the outcomes and make a more informed decision about next steps. A few things worth noting about the trial: No payment information is required. The ability for users to start a trial will be enabled by default, but admins can disable this option via the Microsoft 365 Admin Centre. Microsoft 365 Copilot connects to your Microsoft 365 content (such as emails, documents, and calendar) to personalise its responses. After 30 days, users will need a paid licence to continue using the premium features.Nonprofit Power Platform Community Library
Have you created something using the Microsoft Power Platform that you think would be useful for other nonprofits? Many nonprofits are solving similar problems in isolation. That doesn't make much sense when we're all working toward the same goals. I've started a repo on GitHub where we can share open-source, community-built resources with each other. Whether it's a Power BI report highlighting your donors, Power Apps for volunteers, or just a simple Power Automate flow that makes your life easier - this is where we can share, contribute and build on each other's work. This builds on the work already happening through the Microsoft Elevate team - who have been creating solutions based around the Common Data Model for Nonprofits. The goal is to extend that with community-built solutions. Please submit a feature request, start a discussion, or submit your own solutions! You can find the NFP Power Platform Library here: https://github.com/MB-Motive/NFP-Power-Platform-Library
Issue with Non-Profit Licenses – Credit Card Required
Hello, Our organization has been accepted into the Microsoft Non-Profit program, and we have been granted 10 donated licenses. However, in order to obtain them, I need to purchase them, even though the cost is 0 euros. I understand this is an administrative process to acquire the licenses. The problem is that the system requires me to enter a credit card, which I do not have. My organization does not have a credit card. Is there any way to obtain these licenses without providing a credit card number? Thank you for your help. Best regards
Nonprofit Business Basic licenses not available after approval
Our nonprofit organization (Baan Vereniging Alkmaar) has been approved through the Microsoft Nonprofit Hub. However, when attempting to claim Microsoft 365 Business Basic nonprofit licenses in the Admin Center (Billing → Purchase services), we receive the error: 'Sorry, your organization is not eligible for this offer.' The nonprofit approval is confirmed but the licenses are not linked to our tenant. Please activate the nonprofit grant licenses for our tenant. I tried to contact by phone (0800 020 2546 given by https://admin.microsoft.com/ for The Netherlands) but the number seems to be offline. After that I tried to create a support ticket at: https://nonprofit.microsoft.com (which trows an error: Error occurred while submitting request. Please try again.) How to proceed?...Inability to login to non profit hub
Hello everyone, I have signed up our non-profit organization for Microsoft Non-Profit and it was approved. In the approval-mail I was instructed to go to the "non-profit hub" to sign in and select the plans we would like to use. (Nov 2024). I did this and created initial access. After some interval, in Aug 2025, I tried to access this but got a message that the user doesn't exist - I use my personal MS365 account, hence, the delay. I wanted to set up access for a couple of other users at the non profit. I've tried different browsers (Edge, Chrome, Safari, Firefox) as well as different devices, the result remains the same. The username and password are correct - the former was additionally given in the approval-mail, the latter was checked several times. Also contacted Techsoup - got an email but no resolution. How does this grant get re-activated? Will appreciate a meaningful response. Thanks in advance.
500 GBs of data inaccessible on 365 for Nonprofits
I manage a U.S. nonprofit that was using Microsoft 365 Business Premium through Microsoft’s nonprofit grant program. About a week ago, we suddenly lost access to our Microsoft 365 services. After investigating, I learned that Microsoft had announced the discontinuation of the Business Premium grant program. However, we never received any notification that our grant was ending or that our services would be terminated. What makes this especially confusing is that we continued receiving Microsoft’s regular invoices showing Business Premium licenses with a $0 balance as recently as May 21, 2026. The most serious issue is that approximately 500 GB of organizational data stored in OneDrive is now inaccessible. We have: Searched our email records and cannot find any termination notice. Opened support cases with Microsoft: no success in resolving the issue through regular recovery options. Asked for recovery options thru escalation paths: no response yet. Questions: Has anyone gone through a similar nonprofit grant termination? Does Microsoft retain OneDrive data for a period after nonprofit license termination? Are there escalation paths beyond frontline support for data recovery? Has anyone successfully regained access to a tenant after a grant-related shutdown? Any advice or experiences would be greatly appreciated.
Free course: Unlocking AI for Nonprofits
With support from Microsoft, NetHope has launched a new free, CPD-certified course series - Unlocking AI for Nonprofits - designed specifically for nonprofit professionals. The series will help nonprofit teams build practical and responsible AI skills, no technical background required. The four learning pathways include: AI Basics – Learn what AI is and why it matters for nonprofits Applications of Generative AI – Explore time-saving tools for content, reporting, and data Advanced Applications: Microsoft Copilot and Beyond – Help your team adopt AI with clarity and confidence Responsible Use of AI – Understand ethics, inclusion, and organizational safeguards We’ve had more than 1,000 enrollments across the series to date – don't miss out! Courses are free and available through August 31, 2025. https://nethope.org/programs/unlocking-ai-for-nonprofits-enroll-in-our-new-ai-skills-course-for-nonprofits/?utm_medium=forum&utm_source=microsoftnonprofit&utm_campaign=msaiskillsjul&utm_content=unlockingai
Build It Yourself? Part 1: A Proportionate Architecture
How can a smaller nonprofit organisation centralise data for people who haven't been hired yet, working in departments that don't exist yet, doing work that no one has thought of yet? Here’s the architecture for a possible solution that takes advantage of Microsoft's shared responsibility policies. I will go on to test to see if it’s feasible for a small nonprofit organisation with self-taught IT champions. https://headandheart.info/in-practice/20260714-build-it-yourself-part-1-a-proportionate-architecture/Non profit grant not showing in Azure
Hi all, We successfully renewed a non profit grant (https://nonprofit.microsoft.com/en-us/offers/azure shows it is active from 30/03/2026), however it is not showing in the Azure portal at all. In the Azure portal, the payment methods tab does not show any credits. Does someone know how to resolve this? I have sent a support request to Microsoft but have no idea of what their timelines are like for responding. thanksI want to learn more about Nonprofit Pain Points?
My name is Erica Leverson, a data analyst/tech expert at EDL Investments. We have started to want to work with nonprofits because we want to work with organizations who is making humans, animals, the environment a better place. So, in order for me to be of service to nonprofits, I want to know what the pain points are. My goal is to learn of the struggles so I can create solutions. If you don't mind, can you please share them in the comments.
Urgent Help Needed before we loose all cloud files
What the devil do I have to do to get help with a serious problem with the cloud for our non-profit business account for our small charity. I have 'lost' sight of a large number of documents (folders are visible but no documents) from the cloud since we had to start paying for our subscription. After many chats with ai and emails and the problem being escalated I have now been told to go back to where I started at Non-profit support and put a support ticket in. Doesnt matter what machine I use, what browser I use, what network I use, I cannot get past the submit form page and keep getting an error message - this has been going on for weeks now. Ive tried ringing and the call keeps dropping while on hold - no one, no-one will call me about the problem and no one seems interested in dealing with the problem and its not just affecting me on our system either. Can someone help me find a person to speak to and not AI - ai help is not getting me anywhere at all.
payment issuses- nonprofit
We received a free grant from the Microsoft for Nonprofits program (Business Basic), but Microsoft is still attempting to charge SAR 859.99 (approx. $229) from our card, even though the subscription page itself shows Unit price: Free. Why are we being asked to pay if this is a grant?
We Want to Hear From You!
As we build this community together, we’d love to hear from you—what topics are you most interested in exploring? Are there specific challenges, technologies, or ideas you'd like us to focus on in future sessions or roundtable discussions? Let us know what you’d like to see and who you’d like to hear from, and we’ll work to bring in the right voices and insights.AI in IDD
Here is a little bout how I am using AI in IDD. Our licensed Co-Pilot, has proven to be incredibly productive and time-saving, especially in reviewing documents for errors against regulations, identifying discrepancies between various care plans for the same individual, analyzing and summarizing documents for relevant information in investigations (reducing the closure time from 90 days to 7), suggesting corrective actions for internal/external audits, trending data sets (such as surveys, assessments, and audits), and proposing opportunities and solutions in light of the regulations. AI can audit documents, policies, and procedures with extreme accuracy against 6400 and 6100 regulations (PA regs). We have recently implemented this solution to streamline and audit our Medicaid billing process prior to submission. It enables us to identify billing errors, uncover unbilled days we should be billing for, and flag days we should not be billing - significantly reducing the time required for this process from 30 hours to 4 for a months' worth of billing. For systems that are not directly compatible with AI integration, we leverage AI to develop macros that process raw data exports. This allows us to extract precisely the information we need in seconds, rather than spending hours on manual analysis.
How do I get started
Hello, I am new here and still trying to figure out how to get started. The process has been quite challenging for me. I have logged into the Nonprofit Hub and navigated to the Product Comparison section, but I’m not sure what to do next. In fact, the page is prompting me to make a purchase and is directing me to enter my credit card details. I’m unsure how to proceed, especially since we’ve already been approved for nonprofit grants and discounts from Microsoft. Could someone please guide me on how to get started without needing to make a payment? Thank you so much for your help!OneDrive / SharePoint data loss after nonprofit licence issue – recovery deadline in a few days
Hello, I am posting here because I am facing a critical Microsoft 365 / OneDrive / SharePoint data loss situation for my nonprofit organisation, and I urgently need advice or escalation. We had a Microsoft nonprofit/donation licence. It seems that this licence was stopped, removed, or changed, and I was not properly notified. Since then, I have lost access to my OneDrive / SharePoint data. The local OneDrive folder still exists on my devices, but almost all files are only cloud placeholders. On an older Windows PC, when I try to copy files, I get: 0x8007016A: The cloud file provider is not running The files show: Availability status: Available when online So the local devices do not contain the full files. The real data would need to be recovered from Microsoft / SharePoint / OneDrive recovery systems. I was advised to assign a nonprofit Microsoft 365 Business Basic licence. I did this. After that, the SharePoint domain became reachable again, but OneDrive opened as an empty space. It looks like a new empty OneDrive was provisioned instead of restoring the previous content. I also get an error when trying to access the organisation’s SharePoint / Teams-related area: “An error occurred while retrieving the SharePoint URL for this channel.” I opened two nonprofit support tickets: Case 2607080040005145 – opened two days ago, no response / no callback Case 2607090040007719 – opened yesterday, also nonprofit support I have not been called back, and time is running out. From what I understand, if the OneDrive / SharePoint data was deleted or deprovisioned around mid-June, it may be permanently deleted in about 4 or 5 days. This would be catastrophic for my organisation, as the files include administrative documents, contracts, grants, educational projects, accounting files, communication files and archives. I am now also trying to reach Data Protection / Data Recovery support, but I am posting here in case someone has experienced the same situation or knows how to escalate this properly. What I urgently need is not a new empty OneDrive. I need the former OneDrive / SharePoint content to be restored, or at least for someone to confirm whether it is in deleted sites, archive, retention, recycle bins, secondary recycle bin, or another recovery layer. Has anyone managed to recover data after a nonprofit licence stopped or after a OneDrive was reprovisioned empty? Is there a specific team, escalation path, PowerShell recovery process, Microsoft 365 Archive, or SharePoint recovery route that I should request? Any help would be extremely appreciated. I may only have a few days left before permanent deletion. Kind regards, A nonprofit Microsoft 365 adminApproved Microsoft Nonprofit - No Business Basic offers, can’t create support ticket
We are an approved Microsoft Nonprofit organization in Germany. After the July 2025 nonprofit licensing transition our Microsoft 365 Business Premium Donation disappeared. Current situation: Nonprofit status = Approved Global Administrator Custom domain verified No Microsoft 365 Business Basic Nonprofit No Microsoft 365 Business Premium Nonprofit Billing → Purchase Services only shows trial products Cannot create a support ticket (only loops into the virtual assistant) Microsoft phone support redirects us back to the online support portal Has anyone managed to get this resolved or reached the Microsoft Nonprofit Licensing team? BANNEDUSERNAME Has anyone from the Microsoft for Nonprofits team seen this issue? It looks like our tenant lost its nonprofit licensing entitlements.
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