How to Re-Register MFA
Working closely with nonprofits every day, I often come across a common challenge faced by MFA users. Recently, I worked with a nonprofit leader who faced an issue after getting a new phone. She was unable to authenticate into her Microsoft 365 environment because her MFA setup was tied to her old device. This experience highlighted how important it is to have a process in place for MFA re-registration. Without it, even routine changes like upgrading a phone can disrupt access to your everyday tools and technologies, delaying important work such as submitting a grant proposal. Why MFA is Essential for Nonprofits Before we discuss how to reset MFA, let’s take a step back and discuss why MFA is a necessity for nonprofits the way it is important for any organization. In the nonprofit world, protecting sensitive or confidential data—like donor information, financial records, and program details—is a top priority. One of the best ways to step up your security game is by using Multi-Factor Authentication (MFA). MFA adds an extra layer of protection on top of passwords by requiring something you have (like a mobile app or text message) or something you are (like a fingerprint). This makes it a lot harder for cybercriminals to get unauthorized access. If your nonprofit uses Azure Active Directory (AAD), or Microsoft Entra (as it is now called), with Microsoft 365, MFA can make a big difference in keeping your work safe. Since Microsoft Entra is built to work together with other Microsoft tools, it’s easy to set up and enforce secure sign-in methods across your whole organization. To make sure this added protection stays effective, it’s a good idea to occasionally ask users to update how they verify their identity. What Does MFA Re-Registration Mean for Nonprofits? MFA re-registration is just a fancy way of saying users need to update or reset how they authenticate, or verify, themselves. This might mean setting up MFA on a new phone (like the woman in the scenario above), adding an extra security option (like a hardware token), or simply confirming their existing setup. It’s all about making sure the methods and devices your users rely on for MFA are secure and under their control. When and Why Should Nonprofits Require MFA Re-Registration? Outside of getting a new phone, there may be other situations that raise cause for reason to re-register your MFA. A few scenarios include: Lost or Stolen Devices: Similar to the scenario above, if someone loses their phone or it gets stolen, you will have to re-register the new device. Role Changes: If someone’s responsibilities change, their MFA setup can be adjusted to match their new access needs. Security Enhancements: Organizations may require users to re-register for MFA to adopt more secure authentication methods, such as moving from SMS-based MFA to an app-based MFA like Microsoft Authenticator Policy Updates: When an organization updates its security policies, it might require all users to re-register for MFA to comply with new standards Account Compromise: If there is a suspicion that an account has been compromised, re-registering for MFA can help secure the account by ensuring that only the legitimate user has access With Microsoft Entra, managing MFA re-registration is straightforward and can be done with an administrator to the organization’s tenant. How to require re-registration of MFA To reset or require re-registration of MFA in Microsoft Entra, please follow the steps below. Navigate to portal.azure.com with your nonprofit admin account. Select Microsoft Entra ID Select the drop-down for Manage In the left-hand menu bar select Users > Select the user's name that you want to reregister to MFA (not shown). Once in their profile, select Manage MFA authentication methods Select Require re-register multifactor authentication Congratulations! The user will now be required to re-register the account in the Microsoft Authentication app.Transitioning from Microsoft 365 Business Premium to Business Basic: What Nonprofits Need to Know
As Microsoft begins transitioning out the Business Premium grant for nonprofits, many organizations are reassessing their licensing needs therefore this is an opportunity to streamline operations and continue leveraging powerful tools with Microsoft 365 Business Basic. _____________________________________________________________________________________________________ What Is Microsoft 365 Business Basic? Microsoft 365 Business Basic is a cloud-first productivity suite designed for organizations that don’t need desktop Office apps but still want access to essential collaboration and communication tools. It includes: ✅Web and mobile versions of Word, Excel, PowerPoint, and Outlook ✅Microsoft Teams for meetings, chat, and collaboration ✅Exchange Online with a 50 GB mailbox per user ✅OneDrive for Business with 1 TB of cloud storage ✅SharePoint Online for document management and team sites It’s a cost-effective solution for nonprofits looking to maintain productivity while reducing licensing expenses. __________________________________________________________________________________________________ The Change Microsoft has announced the retirement of the Business Premium grant, which previously provided eligible nonprofits with free access to premium features like desktop Office apps, Intune, and advanced security tools. As a result, many organizations are now exploring Business Basic as a cost-effective alternative. Note: If your organization decides to continue using Microsoft 365 Business Premium, you may be eligible for a discount of up to 75% through Microsoft’s nonprofit pricing. This can be a great option if you still need access to advanced features. ______________________________________________________________________________________________________ How to Transition from Business Premium to Business Basic Here’s a step-by-step guide to help you make the switch smoothly: Step 1: Evaluate Your Current Usage Identify users who don’t need desktop apps or advanced security features. Use the Microsoft 365 admin center to review license assignments and usage patterns. Step 2: Purchase Business Basic Licenses Go to Microsoft 365 admin center > Billing > Purchase services. Select “Details” next to Microsoft 365 Business Basic and buy the number of licenses you need. Important: Although the process says “purchase,” eligible nonprofits receive the first 300 Business Basic licenses for free. You will not be charged for these licenses, even though they are added through the purchase flow. Step 3: Reassign Licenses Navigate to Users > Active users. For each user, go to Licenses and Apps, uncheck Business Premium, and check Business Basic. Save your changes. Step 4: Remove Unused Premium Licenses Once all users are reassigned, reduce or cancel your Business Premium licenses to avoid unnecessary charges. Go to Billing > Your Products Click on Microsoft 365 Business Premium, then click remove licenses Ensure that users have been unassigned licenses or that may cause an error Step 5: Communicate the Transition Let your team know what’s changing and what tools they’ll still have access to. Offer training or resources to help them adapt to web-based tools. ______________________________________________________________________________________________________ Business Premium vs Business Basic Comparison Feature Business Premium Business Basic Desktop versions of Office apps (Word, Excel, PowerPoint, Outlook, etc.) ✅ ❌ Advanced security features (Microsoft Defender for Business, Microsoft Purview) ✅ ❌ Device management (via Microsoft Intune) ✅ ❌ Access and Publisher (PC only) ✅ ❌ Webinar hosting and attendee tools in Teams ✅ ❌ ______________________________________________________________________________________________________ What You’ll Still Have with Business Basic Despite the changes, you’ll retain access to essential tools that support collaboration and productivity: Web and mobile versions of Office apps Microsoft Teams (chat, call, meet with up to 300 attendees) Business-class email with Exchange 1 TB of OneDrive cloud storage SharePoint Standard security and support ______________________________________________________________________________________________________ Making the Most of Microsoft 365 Business Basic Even without desktop apps, Business Basic offers a robust suite of tools to keep your team connected and productive: ✅ Web-Based Office Apps Use Word, Excel, PowerPoint, and Outlook directly in your browser. Collaborate in real-time with colleagues on shared documents. ✅ Microsoft Teams Host virtual meetings, chat, and collaborate on files. Create channels for departments or projects to streamline communication. ✅ OneDrive and SharePoint Store and share files securely in the cloud. Use version history and co-authoring to improve productivity. ✅ Email and Calendar Access professional email with a 50 GB mailbox via Outlook on the web. Manage calendars and schedule meetings with ease. ___________________________________________________________________________________________________ Final Thoughts While the retirement of the Business Premium grant may require some adjustments, Microsoft 365 Business Basic still provides essential tools to help your nonprofit thrive. With thoughtful planning and a focus on cloud-based collaboration, you can continue to operate efficiently and make a meaningful impact—without breaking your budget.Create an Internal Support Ticket Hub with Microsoft Lists, Forms & Power Automate
Setting Up the Support Ticket Portal First, we will set up the support ticket portal. This is where ticket requests will populate, be triaged, assigned and managed. It's a central location where the support team members can keep track of their tasks as well as keep the client informed through automated notifications upon status changes. Let's get started! 1. Create the Microsoft List: Navigate to Microsoft Lists from the Microsoft365.com App launcher in the upper left. Select the “+ New list” and choose the “Issue Tracker" template. Fill out the list information (name, description*, color*, icon*, and associate it with a team or save to your lists) and select create to make your form (*optional). In this case, associating the list with a team is required as it is needed for notification purposes later on in the tutorial. Review the list items from the template and customize the list to what your organization needs. Include columns that capture essential details such as issue description, priority level, assigned to, and status. Ensure the list is set up to store all necessary information for managing support tickets. There will be items you need captured from the person submitting the form as well as items to triage, assign, and track the status of the case. 2. Creating the Support Ticket Form In the list menu, select the "Forms" tab to create a new form. Customize the form by removing or unchecking questions that are designed for the support team, leaving only the questions needed from the person submitting the ticket. For example, you’d remove the Priority, Status and Assigned To fields from the form because those items are not determined by the submitter, but by the internal staff triaging the case. Ensure the form captures essential details such as the issue description, associated files, and contact information. 3. Enabling Notifications and Assigning Tickets In the form settings, select the toggle next to "Notify me" so that whenever a new item (support ticket) is submitted, you are immediately notified. This ensures that you don't miss an urgent request. Preview your form Check for changes or adjustments you’d like to make. If everything is good, congratulations! You’ve made your support ticket form! 4. The Workflow Process: Now that your form and list are created you can test out your new form and ticket portal. Grab the link to your new form by selecting the forms button again in the menu. Select the link sign to copy the link. Let's test things out. Fill out the form with information as if you are an employee submitting a ticket about an issue. Refresh and check your Microsoft List to make sure the form responses were automatically added. Triage the case. In the Microsoft List, double click on the form submission list item. Here, the support admin will triage the case by assigning it to a member of the support team, updating the status of the ticket to "In Progress" and assigning it a priority status. When a ticket is assigned, the assigned staff member receives a notification, ensuring they are aware of their new task. If they need to get in contact with the employee that submitted the case, they are able to come to the list item, and check for contact/email details in the email column. Team members can update the status of the ticket to "In Progress" when they start working on it and then to "Completed" once the issue is resolved. These status updates help track the progress of each ticket and ensure timely resolution. Congratulations! You have an internal support ticket portal and form. To further enhance the transparency and efficiency of your internal support ticket system, you can implement additional notifications to keep the requester informed about the status of their ticket. By setting up automated notifications in Power Automate for when a ticket is marked as "In Progress" and "Completed," you ensure that the requester is always aware of the current status of their issue. This not only improves communication but also boosts confidence in the support process, as employees feel assured that their concerns are being actively addressed and resolved. 5. Automating Notifications with Power Automate Create a Flow: From the Microsoft365.com app launcher, open Power Automate. Click "+ Create" and select "Automated Cloud Flow". Choose a flow name and set the trigger to "When an item or file is modified". Configure the Flow: On the canvas, select the trigger to enter the required data. The site address your Microsoft List is attached to and the list or library name. Next, we must add a trigger condition in order for the flow to only trigger when the status column has been changed. In the settings tab add the following trigger condition NOt(equals(triggerOutputs()?['body/Status'], triggerOutputs()?['body/PreviousStatus'])) Return to the canvas to create a new action. Select the + sign under your trigger. In the search menu, search for the condition action. For the value of the condition, we want to choose the Status Value from the dynamic field (the lightning bolt). We want to make sure the condition states “Status Value is equal to In progress”. (Capitalization matters here so make sure the capitalization of “In progress” matches the way it is spelled on your Microsoft List”. In the "True" column of your condition we will add a new action. Select “Send an email (V2) Inside of your action select, “Switch to Advanced Mode” to be able to enter dynamic fields or fields directly associated with your form submission. In the "To" field, select the lightning bolt for a dynamic entry. And select the “Issue logged by Email”. This will add the email address of the form sender to the “To” field and who the notifications will be sent to. In the Subject field type and appropriate title such as “Support Ticket Status Update”. In the Body field type a message to the requester. For example, "Hello, you are receiving this message to notify you that your support ticket for" (dynamically insert the name of the issue) “has been changed to “In Progress”. At this point, the flow now sends notifications for when the status column has been modified to “In Progress. Now, let's do the same and send a notification for when the status has been changed to “Completed”. In the False column, we are going to add another condition. The values for the condition will be the same except where it once said, “In Progress” it will say “Completed”. You want the statement to read “Status value is equal to Completed”. In the true column add the same action for sending an email and fill out the details accordingly. Save and test your flow. Test and Deploy: Test the flow to ensure it works as expected. Select Test and choose Manually. This specific flow is triggered when the status column has been modified to “In Progress” or “Completed”. Test both separately to make sure both works. You will see green check marks and receive a notification to the email you provided earlier when filling out the form with sample data. In this example, I tested the flow by updating the status to “In Progress” so in this case I have green check marks along the left side because that follows the first conditions. The green check marks will follow the right-side path if I choose to test the “Completed” status. Here is a copy of the email that was sent to the inbox. Once satisfied, deploy the flow to automate the notification process, enhancing communication and satisfaction. Conclusion By leveraging Microsoft Lists and Forms, you can create a robust internal support ticket system that streamlines the process of submitting, triaging, and resolving support requests. The integration with Power Automate further enhances this system by automating notifications, ensuring that all parties are kept informed throughout the process. This setup not only improves efficiency but also boosts employee satisfaction by providing a transparent and responsive support system.Simplify Your Scheduling with Microsoft Bookings
Introduction to Microsoft Bookings Microsoft Bookings is an online tool designed to help you schedule appointments with ease. Whether you are a small business owner, a nonprofit organization, or part of a larger enterprise, Microsoft Bookings can streamline your scheduling process, allowing clients to book appointments for the services you provide. This blog post will guide you through the key features of Microsoft Bookings and how to get started. What is Microsoft Bookings? Microsoft Bookings is an online scheduling tool that allows you to create booking calendars for specific purposes or departments. Clients can schedule appointments for listed services, and you can share the booking calendar link or embed it on your website. This tool is particularly useful for managing appointments, reducing no-shows, and improving customer satisfaction. Key Features of Microsoft Bookings Easy Access: Navigate to www.office.com, sign in with your credentials, and find Bookings in the App Launcher or Microsoft Teams. Customizable Booking Pages: Create and customize booking pages with your business details, logo, and color theme. Customer Management: Add customers manually or import contact lists to your booking page. Staff Management: Add staff members, assign roles, and set their availability. Service Management: Create and manage services, set availability, and customize fields for customer information. Notifications: Set up email and text message notifications for appointments. How to Get Started with Microsoft Bookings Accessing the Bookings App Navigate to www.office.com and sign in with your credentials. Click on the App Launcher at the top left side. Choose “More apps” and find Bookings. Alternatively, you can find Bookings in Microsoft Teams by selecting the ellipses on the left side to reveal applications and choosing Bookings. Setting Up Your Booking Calendar Once you are in the Bookings app, select “create” next to Shared booking pages. Choose “create from scratch” to create a shared booking page from scratch or clone one from an existing bookings calendar. Fill in the details of your calendar, including your business name, type, and business hours. Invite your staff to the calendar. These individuals will be able to view and manage bookings for the team based on the roles assigned on this page. Set up and edit your first initial service by selecting “Change.” You can add more services after the calendar has been created. Choose who can book appointments: “no self-service,” “People in my organization,” or “Anyone.” Configuring and Publishing Your Shared Booking Page Within the Shared Booking Page window, select “Booking page” from the left-hand menu. Configure who can book an appointment: No Self-service, Available to people in your organization, or Available to anyone. The booking page you created will have a link. Customize your page with a template, color theme, and logo. Under Regions and Time Zone Settings, set your language and time zones. Save your settings and your booking page is ready to use. Adding Customers and Staff Members When setting up your booking page for the first time, manually adding your existing customer base can help you get started quickly and ensure that your regular clients are already in the system. Adding staff will give only those individuals access to the specific shared booking link and page. Adding Customers: Navigate to the left-hand menu, select customers, and click the add new customer button. Fill out the customer information and save changes. You can also import customer lists in CSV format. Ensure that the CSV file is in the UTF-8 encoding for best results. See Import or export contacts in Outlook Adding Staff Members: Navigate to the left-hand menu, select staff, and click the add new staff button. Complete the information, including name, email, and phone number. Assign roles and set availability. Adding New Services The ability to add typical services offered to the community you support is also available on the booking page settings! This will allow specific calendar bookings that gives your team insight on the purpose of each meeting booked. Navigate to the left-hand menu and select services. Click “add new service” and fill out the form, including service name, description, location, duration, and price. Set availability options and assign staff to the service. Customize fields for customer information and set up notifications. Conclusion Microsoft Bookings is a powerful tool that can help you manage appointments efficiently. By following the steps outlined in this blog post, you can set up and customize your booking page, add customers and staff members, and create services tailored to your needs. Start using Microsoft Bookings today to streamline your scheduling process and enhance customer satisfaction.
10 Nonprofit Technology Myths Debunked: What Cloud + AI Really Mean for Your Mission
Nonprofits are being asked to do more than ever—serve more people, manage more data, communicate across more channels, and respond to rising community needs. But with limited staff and tight budgets, many organizations feel stretched thin. Cloud technology and AI can help. They reduce busywork, strengthen security, and free your team to focus on what matters. Yet persistent myths often stop nonprofits from taking the next step. Let’s clear the fog. Here are the 10 biggest nonprofit technology myths debunked. Myth #1: “Tech is just an IT problem.” Reality: Tech powers every part of your mission. From fundraising to fieldwork, tools like Microsoft Teams, Defender, and Copilot help your whole organization collaborate, protect data, and work smarter. Myth #2: “AI will replace nonprofit jobs.” Reality: AI replaces busywork—not people. Drafting emails, summarizing meetings, automating reports—AI handles the repetitive tasks so your team can focus on human-centered impact. Myth #3: “The cloud is too expensive.” Reality: Microsoft offers deep nonprofit discounts. Think: • 75% off Microsoft 365 Business Premium • Azure credits • Free Power Apps for 10 users • Copilot discounts Cloud tech is now more affordable than maintaining aging servers. Myth #4: “Cloud migration is too complicated.” Reality: You can start small—and you don’t have to do it alone. There are several programs and partner to support helping nonprofits move at their own pace without disrupting operations. Myth #5: “Cloud tools only work online.” Reality: Microsoft 365 apps work offline, too. Staff can draft, edit, and respond anywhere perfect for field teams and rural programs. Myth #6: “Updates will break our systems.” Reality: Cloud updates reduce IT headaches. Microsoft handles compatibility, security, and maintenance so your team doesn’t have to. Myth #7: “On‑premises data is safer.” Reality: The Microsoft Cloud delivers enterprise‑grade security. With tools like Defender, Sentinel, and 24/7 monitoring, nonprofits get protection that’s nearly impossible to replicate on local servers. Myth #8: “Security isn’t my job.” Reality: Everyone plays a role. Since 60% of breaches involve human error, training + built‑in protections like MFA and conditional access make a huge difference. Myth #9: “Training is too expensive.” Reality: Microsoft offers robust nonprofit training—often free. Live events, self-paced learning, AI workshops, and product tutorials help every staff member build confidence. Myth #10: “IT must control all data.” Reality: Cloud governance enables secure, shared access. With proper permissions, staff can get the information they need—without bottlenecks. The Bottom Line Cloud + AI aren’t barriers—they’re accelerators. They give nonprofits more time, more security, more collaboration, and more impact. If your organization is ready to cut through the myths and move forward with confidence…sign up for the free eBook: 10 Nonprofit Technology Myths DebunkedHow Nonprofits Can Strengthen Cybersecurity with Small Steps (That Make a Big Difference)
Nonprofits are often stretched thin—limited budgets, diverse users, and critical missions. But that doesn’t mean cybersecurity has to be overwhelming. In fact, some of the most effective protections are simple, affordable, and accessible to organizations of any size. Below are practical steps every nonprofit can take to strengthen its security posture, along with upcoming nonprofit‑focused events designed to help your team build skills, stay informed, and protect your mission. Start with MFA (Multifactor Authentication) Turning on MFA is the single most impactful step any nonprofit can take to secure accounts. It protects your organization from: Password theft Account compromise Phishing attacks Phishing‑resistant MFA methods—such as Microsoft Authenticator or passkeys—offer the strongest protection. Secure Your Cloud Environment With many nonprofits using shared drives, third‑party tools, or cloud‑based CRMs, securing cloud configurations is essential. This includes: Using least‑privilege access Regularly reviewing permissions Enabling encryption Avoiding shared passwords Most breaches start with simple misconfigurations. A quick audit can dramatically reduce risk. Train Your Staff and Volunteers Cybersecurity is everyone’s responsibility. Short, simple training sessions can help your team recognize: Suspicious emails Unexpected login prompts Unsafe links Requests for personal or financial information Consistent training builds a culture of awareness and reduces the likelihood of human‑error‑based incidents. Use Security Tools to Safeguard Your Mission Many nonprofit discounts and grants make enterprise‑level protections more accessible. Solutions like Microsoft Defender and Microsoft 365 Business Premium include built‑in security features such as: Antivirus Threat detection Cloud app security Endpoint protection These tools help nonprofits stay secure—without adding complexity. And if your team is looking to deepen its understanding of how to use these solutions effectively, there are plenty of learning opportunities available. Nonprofit Events Discover tailored events and training opportunities designed to help you maximize your impact and strengthen your organization’s security posture. Gain expert insights, connect with industry leaders, and explore solutions built for nonprofit scenarios. See events below related specifically to security. Featured Events Below are upcoming and on‑demand security‑focused sessions especially relevant for nonprofits working to improve cybersecurity: Mastering Threat Detection and Response with Microsoft Defender XDR A deep dive into how Microsoft Defender XDR delivers extended detection and response across your digital estate. February 11, 2026 – 7:30 PM ET (Asia/ANZ) – Virtual February 12, 2026 – 11:00 AM ET (Americas) – Virtual Register: Microsoft Virtual Events Powered by Teams (Asia/ANZ) and Microsoft Virtual Events Powered by Teams (Americas) Mastering SIEM & SOAR with Microsoft Sentinel: From Setup to Automation Learn how to configure SIEM and SOAR capabilities in Microsoft Sentinel to strengthen your security operations. February 25, 2026 – 7:30 PM ET (Asia/ANZ) – Virtual February 26, 2026 – 11:00 AM ET (Americas) – Virtual Register: Microsoft Virtual Events Powered by Teams (Asia/ANZ) and Microsoft Virtual Events Powered by Teams (Americas) Unlocking AI‑Powered Security: A Deep Dive into Microsoft Security Copilot Explore how Microsoft Security Copilot combines generative AI with Microsoft’s security tools to help analysts investigate incidents and automate tasks. March 4, 2026 – 7:30 PM ET (Asia/ANZ) – Virtual March 5, 2026 – 11:00 AM ET (Americas) – Virtual Register: Microsoft Virtual Events Powered by Teams (Asia/ANZ) and Microsoft Virtual Events Powered by Teams (Americas) Strengthening Your Cybersecurity Strategy (On‑demand) This on‑demand session covers how to simplify security operations, enhance compliance, and empower your mission with confidence. On‑demand Register: Strengthening your Cybersecurity Strategy On-demand5 Essential Digital Skills Every Nonprofit Needs for 2026 and Beyond
With small teams and big missions, capacity comes from skills, not just software licenses. The right skill stack compounds value across your programs, fundraising, operations, and partnerships. Below are the five essential digital skills (plus starter steps you can take this month). Data Literacy — Turning Information into Insight Data powers everything from fundraising decisions to program outcomes. Every nonprofit should be able to: Understand what data they have Store it securely Use insights to improve services Basic familiarity with tools like Microsoft Excel, Power BI, and CRM systems gives your team the confidence to make informed decisions. Cybersecurity Awareness — Protecting People and Mission Nonprofits hold sensitive data about donors, employees, and the communities they serve. Key practices include: Strong, unique passwords Multifactor authentication (MFA) Recognizing phishing attempts Safely managing volunteer and staff access Cybersecurity is no longer optional—it’s an essential part of safeguarding trust. Cloud Collaboration — Working Anywhere, Securely Cloud platforms like Microsoft 365 enable nonprofits to collaborate from anywhere while keeping data protected. Core skills include: Using shared documents Managing permissions Running effective virtual meetings Tracking version history Cloud adoption saves time, reduces costs, and helps teams stay aligned. AI Readiness — Knowing What’s Possible Artificial intelligence is transforming how nonprofits: Analyze data Use automation Engage supporters Deliver services Building AI readiness starts with small steps: understanding use cases, starting pilot projects, and preparing your data. Digital Storytelling — Sharing Your Mission in a Noisy World Turning your organization’s work into compelling digital stories helps you inspire supporters, engage communities, and build sustained interest. Foundational skills include: Structuring stories around impact Using visuals wisely Publishing consistently Repurposing content across channels These essential digital skills aren’t technical “extras”—they are the engine of a modern, mission‑driven organization. As nonprofits continue serving communities in a digital-first world, data literacy, cybersecurity, cloud fluency, AI readiness, and storytelling become core competencies that strengthen trust, operational efficiency, and long-term sustainability. Investing in these skills today ensures your organization can innovate, adapt, and amplify impact tomorrow. Get started with your skilling journey: aka.ms/AISkillsNavigator and explore upcoming nonprofit skilling opportunities: Microsoft Nonprofit Events.Why “Working Smarter with AI” Matters for Every Nonprofit Right Now
Nonprofits are being asked to do more than ever, often with fewer people and tighter resources. Important mission‑driven work gets buried under emails, meetings, and administrative overload. Working Smarter with AI highlights a major shift happening across the sector — one that helps organizations reclaim time, reduce burnout, and refocus on what truly matters. AI Is Changing How Work Gets Done AI isn’t a future concept anymore. It’s already helping teams streamline tasks, cut through busywork, and stay focused on mission‑critical work. This isn’t about working faster — it’s about working smarter. Digital Debt Is Draining Teams Email overload, nonstop meetings, and constant information flow are holding staff back. AI can take on routine tasks so people can spend more time on creativity, strategy, and impact. Refocus on Mission‑Driven Work From summarizing documents to drafting content and analyzing information, AI tools remove the tedious parts of work and help teams reconnect with their purpose. AI as a True Productivity Partner Tools like Microsoft 365 Copilot support staff right inside the apps they already use. Whether it’s clearing inboxes, drafting grant proposals, or building presentations, AI gives teams a head start — and nearly 90% of users say it helps them feel more fulfilled. Built on Responsible AI Responsible AI ensures fairness, transparency, and privacy. It keeps people in control and supports staff rather than replacing them. A Better Way of Working AI gives nonprofits the opportunity to rethink how work happens — reducing burnout, boosting creativity, and helping teams stay focused on advancing the mission. Want to dive deeper? Get the free e‑book: Working Smarter with AIUnable to Activate Microsoft 365 Nonprofit Grant – Eligibility Issue
Hello Microsoft Support Community, Our organization (Al-Rifqa Organization for Community Peace) has been officially approved for the Microsoft Nonprofit Grant program. We received the confirmation email and successfully logged into the Admin Center using our organization account: **Admin email**: email address removed for privacy reasons However, when we try to access or assign the Microsoft 365 Business Premium Grant license from the Admin Center, we receive this message: **"You are not eligible to buy this product"** We kindly request assistance to resolve this issue so we can begin using the licensed services. Thank you very much. Best regards, Alaa Al-Hemeri Al-Rifqa Organization for Community PeaceFrom Handshakes to AI: Toastmasters Evolves for a Global Future
For over 100 years, Toastmasters International has helped millions conquer glossophobia—the fear of public speaking—through live practice, structured feedback, and a strong sense of community. From local club meetings to international conferences, the nonprofit has built a legacy of empowering voices. Now, it’s embracing a new chapter: AI-powered transformation. Tradition Meets Technology Toastmasters is proving that tech and tradition can thrive together. With clubs in 150 countries and a growing global membership, the organization is modernizing how it connects, supports, and grows. From streamlining call center operations with Microsoft Omnichannel to editing educational materials with Microsoft 365 Copilot, Toastmasters is leveraging digital tools to enhance—not replace—the human touch. “Toastmasters is about human beings connecting with human beings and technology is helping us do that.” — Jason Caldwell Club Quality and Member Support Manager Smarter Support, Seamless Experience With just 30 call center staff serving 270,000 members worldwide, Toastmasters needed a smarter way to manage interactions. Enter Dynamics 365 Customer Service and Copilot-enabled Contact Center—a unified platform that centralizes calls, chats, and emails, giving staff a complete view of each member’s journey. Generative AI now summarizes conversations, manages cases, and even frees staff from typing during calls, allowing them to focus fully on the person behind the question. “It connects all the dots, giving everybody the information they need when they need it.” — Jason Caldwell Self-Service That Scales Toastmasters also adopted Dynamics 365 Finance and Operations, enabling members to join and pay dues online for the first time. This shift improves security, accuracy, and accessibility, especially for younger members who expect digital-first experiences. “It the twenty-first century, so we need to digitize the experience for our members.” — Heidi Hollenbeck, COO and CIO Meet Ora Tor: AI That Listens and Learns To further enhance member support, Toastmasters built Ora Tor, a generative AI chatbot using Microsoft Copilot Studio. Ora Tor draws from a rich knowledge base curated by staff, offering 24/7 answers to common questions and reducing barriers to engagement. Opening Doors to the Future Digitization isn’t just about efficiency—it’s about inclusion and growth. By offering a modern, tech-enabled experience, Toastmasters is attracting a younger, more diverse demographic, while making it easier for current members to stay involved. “Digitizing helps us open our doors to more people.” — Diana Passow, Marketing and Communications Director A Century of Impact, Powered by Innovation From handshakes to AI, Toastmasters is evolving to meet the needs of a global future. With Microsoft Dynamics 365 and Copilot technologies, the organization is scaling its mission, strengthening its brand, and continuing to empower speakers worldwide. To learn more about how they’re using AI to empower speakers worldwide, please visit: https://www.microsoft.com/en/customers/story/23396-toastmasters-international-dynamics-365-customer-service
