How to Get Swags From Microsoft
Hi Team, Greetings of the Day, I'm completed the some Microsoft Azure Certifications. But , I'm not apply for the Gifts like T-Shirts..etc from Microsoft. Could anyone please help me in this.. How to apply and get those... please reply me... Warm Regards, Vanamali. vanamalimatha How to AppluEvent Recap - TechCon Chicago 2026
TechCon 365 Chicago is part of the TechCon series of regional Microsoft 365, Power Platform, and Azure data conferences — one of the most widely attended community-run Microsoft conference series in North America. For FY26, the Chicago edition was focused on Microsoft 365, Collaboration, Microsoft 365 Copilot and Power Platform. Dates: June 15–19, 2026 Venue: McCormick Place South, 2301 S. King Drive, Chicago, IL 60616 Reach: 650+ attendees | 43 US states | 14 countries Event website: Home - Microsoft TechCon365 Chicago - A Microsoft 365 Conference & Copilot Conference In a Nutshell TechCon 365 Chicago 2026 delivered: A full-stage, 90-minute keynote anchored by Microsoft leaders, using a baseball playbook metaphor to frame the AI + Microsoft 365 transformation story 20+ Microsoft-led and 100+ Community-led sessions spanning Copilot adoption, AI in SharePoint, Power Platform, governance, and community engagement A dedicated Microsoft Community Zone (Expo Hall) for face-to-face engagement, demos, and community resource sign-ups Multiple Ask the Experts slots giving attendees direct access to product experts The Women in Tech and Allies Discussion, building on the MGCI community inclusion agenda Microsoft / Team Involvement Microsoft was a principal sponsor of TechCon 365 Chicago 2026, with the SCALE Microsoft Community Team leading the Microsoft engagement from planning through execution. Microsoft Production Team Heather Cook, Principal PM, SCALE Team — Production Lead & Keynote/Session Speaker Bryan Wofford, Principal PM, SCALE Team — Production PM & Session Speaker, MVP Lead Jonathan Jones – Program Manager, SCALE Team - Booth & Community Emily Hove — Event Logistics, SCALE Team Event Producers (TechCon side) David Wilhelm Sharon Toler Ashley Wilhelm Liz Sundet Key Content & Highlights Keynote “Stepping Up to the Plate: Winning Strategies to Empower Your Team” | Wed, June 17 | 8:30–9:40 AM | Stage S105bcd The 90-minute keynote used a baseball lens to map the Microsoft 365 + AI + Power Platform transformation journey, organizing the message into four “bases”: First Base: AI in Action – From Promise to Real Work (Copilot as leadoff hitter) Second Base: The Foundation Matters – Governance, Security, and Readiness Third Base: Adoption Is the Hard Part – coaching, culture, and confidence Home Plate: Building the Platform – Extensibility and What's Next with Power Platform The keynote brought together Microsoft and community voices on the same stage, reinforcing the message that AI transformation is a team sport. Speakers included Heather Cook, Bryan Wofford, Charles Lakes II, Liam Clearly, Julie Turner, Shannon Lindsay, and Mark Kashman. We may have had a seventh inning stretch to sing "Take Me Out To The Ballgame". Named Microsoft Sessions 20+ Microsoft-led sessions were delivered across the five days, spanning beginner to advanced levels. Microsoft Led Breakout Sessions (Times are in Central Time (CT)) Building Enterprise AI Agents: From Low‑Code Copilot Studio to GitHub Copilot Integration with Minhaj Sahibzada (Wednesday 11:30 AM to 12:40 PM) Backstage event production with Microsoft 365 Copilot with Heather Cook and Bryan Wofford (Wednesday 11:30 AM to 12:40 PM) Secure and Govern AI and Agents with Microsoft & Agent 365 with Craig Jahnke and Sophie Ke (Wednesday 11:30 AM to 12:40 PM) Driving productivity with Power BI and M365 with Lada Hill and Lauren Faber (Wednesday 1:40 PM to 2:50 PM) Engage Everywhere: Communities, Events, and Storylines in Teams, Powered by AI with Steve Nguyen (Wednesday 1:40pm - 2:50 pm) How to Get What You Want: The Art of Prompt Engineering for Copilot with Michelle Gilbert (Wednesday 1:40pm - 2:50 pm) Avoiding the “Go-Live Hangover”: Battle-Tested Best Practices for Contact Center Implementations with Vinoth Balasubramanian (Wednesday 3:30 PM to 4:40 PM) Setup M365 for Education: Copilot. Teams & More with Max Fritz (Wednesday 3:30 PM to 4:40 PM) Beyond Compliance: How Accessibility Improves Productivity in Microsoft 365 with Max Fritz (Thursday 9:00 AM to 10:10 AM) From Hocus Pocus to Focus: Contextualize Your Power BI Data with Stephanie Bruno and Shannon Lindsay (Thursday 9:00 AM to 10:10 AM) Introduction to Vibing with the M365 Tools Frontier Agents and Power Platform with Ralph Rivas and Craig Jahnke (Thursday 9:00 AM to 10:10 AM) Work Smarter with OneDrive: AI-Enhanced Productivity Across Microsoft 365 with Vishal Lodha (Thursday 9:00 AM to 10:10 AM) The Next Generation of Community Storytelling: Powered by AI with Jonathan Jones (Thursday 9:00 AM to 10:10 AM) AI Ready - An Evolutive Approach with Juan Carlos Chipi (Thursday 10:40 AM to 11:50 PM) Accessibility by Design: Building Inclusive Experiences with Microsoft 365 and Copilot with Darryl Rowe and Laurie Allen (Thursday 10:40 AM to 11:50 PM) Engage, Learn, Lead: Maximizing Impact with the Microsoft Tech Community with Josh Leporati (Thursday 12:50 PM to 2:00 PM) The Rise of AI Agents: Designing the Platforms That Power Enterprise AI with Marco Salas Robles and Kevin Leal (Thursday 12:50 PM to 2:00 PM) Voice Bots That Work: Designing AI Conversations Customers Don’t Hang Up On with Vinoth Balasubramanian (Thursday 2:10 PM to 3:20 PM) From Data Chaos to Copilot Confidence: Building a Secure Foundation with Purview & SAM with Bryan Wofford (Thursday 4:00 PM to 5:10 PM) Extending Copilot with Connectors: Powering Intelligent Agents with Your Data with AJ Goldie (Thursday 4:00 PM to 5:10 PM) Why Power BI Copilot Works (and When It Doesn’t) with Sanjay Raut and Dan English (Thursday 4:00 PM to 5:10 PM) Your Copilot Adoption Playbook: Getting Started with Microsoft Adoption Resources with Gina Hoffman and Bryan Wofford (MCAG) (Friday 9:00 AM to10:10 AM) What’s New in the Microsoft 365 Copilot App: Your AI Command Center for Work with Michael Goad (Friday 9:00 AM to 10:10 AM) AI in SharePoint in Action with Bryan Wofford (Friday 10:20 AM to 11:30 AM) Building Smarter Agents: What’s New in Agent Builder and What’s Coming Next with AJ Goldie (Friday 12:30 PM to 1:40 PM) For all community sessions and the overall agenda from this show: https://aka.ms/TechCon365/2026/Sessions Thank you to all the Microsoft speakers who gave terrific sessions and staffed our Microsoft Community Lounge: AJ Goldie, Allison Michels, April Delsing, Bryan Wofford, Carrie White, Craig Jahnke, Dan English, Darryl Rowe, Gina Hoffman, Jonathan Jones, Juan Carlos Chipi, Lada Hill, Lauren Faber, Marco Salas Robles, Max Fritz, Michael Goad, Michelle Gilbert, Minhaj Sahibzada, Nisaini Rexach, Sanjay Raut, Sophie Ke, Steve Nguyen, Vinoth Balasubramanian, Vishal Lodha. Thank you to all community speakers for bringing your awesomeness to this show, so many repeat speakers bringing their A game and welcome to all of the first timers!! You Rock! Ask the Experts Microsoft experts participated in open drop-in Ask the Experts sessions in the Expo Hall / South Concourse Lobby, giving attendees direct access for one-on-one Q&A and guidance. Microsoft Community Zone (Expo Hall) The Microsoft Community Zone served as the hub for community engagement throughout the event — featuring branded resources, QR code sign-up stations for MGCI and Microsoft Tech Community, and staffed meet-and-greet hours with Microsoft speakers and experts. Microsoft MVPs at TechCon A big thank you to all the Microsoft MVPs who spoke and staffed the event: Andrew Hess, Anna Bordioug, Antonio Maio, Asif Rehmani, Brian Alderman, Cathy Dew, Charles Lakes II, Chris McNulty, Christian Buckley, David Drever, Derek Cash-Peterson, Don Kirkham, Drew Madelung, Galen Keene, Geetha Sivasailam, Gokan Ozcifci, Heidi Jordan, Jared Matfess, John Kerski, John White, Joy Apple, Julie Turner, Karinne Bessette, Lindsay Shelton, Luc Labelle, Marc D Anderson, Mark Kashman, Mark Rackley, Mike Maadarani, Norm Young, Paul Papanek Stork, Prashant G Bhoyar, Ralph Rivas, Ryan Schouten, Samir Makwana, Sarah Haase, Scott Shearer, Shari Oswald, Stephanie Bruno, Susan Hanley, Tiffany Songvilay, Treb Gatte, Vlad Catrinescu, Wes Preston, and William Huneycutt. Women in Tech and Allies Discussion Heather Cook led a collaborative discussion alongside Nisaini Rexach, April Delsing, Carrie White all from Microsoft and Kelly Fernandez, Executive Director of TedXChicago bringing together women in tech and allies to share perspectives, experiences, and inspiration. The session is part of Microsoft's ongoing Women in M365 community initiative. Sponsors A big thank you to all the sponsors What Attendees Valued Most When asked what they valued most, attendees consistently cited five themes: Networking — the #1 answer: meeting peers with shared challenges and forming lasting connections Workshops & hands-on demos — live, participatory sessions cited as highlights by both new and returning attendees Direct access to MVPs & experts — one-on-one conversations with speakers and subject matter experts Copilot & AI sessions — practical, applicable Copilot and AI implementation content Overall session quality — well-paced sessions with actionable takeaways and strong speaker insight Wrap-Up Summary TechCon 365 Chicago 2026 was a clear success and a strong validation of Microsoft's investment in community-run, practitioner-focused technical events. A Big THANK YOU to the TechCon producers David Wilhelm, Sharon Toler, Ashley Wilhelm, Liz Sundet and the entire team for an outstanding event.Event Recap - Microsoft at the Digital Workplace Conference Australia 2026
The Digital Workplace Conference 2026 (DWC AU) proved to be an unforgettable two days at the Sofitel Melbourne on Collins from 28–29 May 2026. Australia's premier in-person event for Microsoft 365 professionals brought together power users, business leaders, IT pros, and adoption and change managers from across the region under this year's theme — One Change. Big Impact. With deep focus on Microsoft 365, AI and Copilot, SharePoint, governance, and real-world adoption, attendees were treated to a packed programme of community-led learning, customer stories, and the kind of practical, take-home guidance that makes DWC such a standout on the Australian tech calendar. DWC in a nutshell 30+ speakers from 5 countries 247+ years of combined digital workplace experience represented on stage 3 parallel tracks across 2 days — Productivity, AI & Copilot, and Customer Journeys Microsoft as a sponsor, with our team on the keynote stage and on the floor Post-event attendee survey across roles, industries, states, and countries captured (full breakdown in the Attendee Insights section below) Give a read to the DW Results recap as well: Digital Workplace Conference Australia: What We Learned About AI, Governance, and Why People Still Matter - DW Results Opening Keynote From AI Hype to Everyday Impact Thursday 28 May, 9:00 AM, Grand Ballroom (90 minutes) Panelists: Heather Cook (Microsoft), Debbie Ireland (DWR), and Brett Gilbertson (ASI Solutions). The opening keynote set the tone for the two days — cutting through AI hype and grounding the conversation in what is actually working inside Australian organisations today. The panel landed honest stories about where Copilot is delivering value, where adoption is getting stuck, and how the right single change — well chosen and well executed — really can have an outsized impact. The energy carried straight into the first round of breakouts and shaped the customer conversations that followed across both days. Breakout Sessions Overview DWC 2026 ran three parallel tracks across two days, anchored on the official conference themes: Productivity Sessions in this track focused on getting more ROI from the Microsoft 365 tools customers already own — practical patterns to work smarter, not harder, and the unlocks people did not know they had. AI and Copilot This was the dominant theme — sessions ran the full lifecycle from governance and security through implementation to adoption, with a strong focus on moving teams from novice to nimble with Copilot prompts, agents, and Copilot Studio. Customer Journeys Real-world case studies from organisations who have shipped — the trials, the tribulations, and the lessons. Customer Journeys remains the track attendees consistently rate as the most valuable. Featured sessions and speakers Build Your Own M365 Copilot Reporting Dashboard — Loryan Strant (Avanade, Microsoft MVP) Adoption & Change Management for AI: The People Side — Troy Waller (ASI Solutions) From SharePoint Foundations to AI Agents: The Blackmores Journey — Sujith Sukumaran and Liza Tinker (Blackmores) Data Security Considerations for M365 Copilot and Agents — Andrew O'Young (Microsoft MVP) Not Just Slop: How AI Agents Run Our Managed Services Helpdesk — Mark Rhodes (Rapid Circle) Novice to Nimble: Mastering Microsoft 365 Copilot Prompts — Kirsty McGrath (OnPoint Solutions) (Microsoft MVP) Side by Side with Copilot Cowork: Reimagining Collaboration with AI — Lisa Crosbie (Akkodis, Microsoft MVP) The Copilot Mirror: Why AI Isn't the Problem, Your Governance is — Alpesh Nakar (EDUC4TE) and James Milne (FrontRow Technologies) Making AI, SharePoint and Intranets work well together — Natalie Ryan (Step Two) Keepin' it real: Lessons from the trenches — Debbie Ireland (DWR) (Microsoft RD) and Shannon Donovan (DWR) Gone but not forgotten: Lifecycle and retention — Jenn Jones (Datacom) Reaching Every Employee: Strategic Decisions Behind High Impact Employee Platforms— Benoit Rabreaud (LumApps ANZ) and Carolyn Coon Unshackled: Forge Your AI Personalised AI-Powered Digital Workplace — Emily Hughes (Circle T) The PowerPoint hacks every M365 user should know — Sharon Connolly (Microsoft MVP) Deliver more, govern better: Practical M365 governance — Peter Varitimidis, Connor Martin (Orchestry), and Louie Newlove (Rapid Circle) From Copilot Pilots to Business Impact: Turning AI Hype into Measurable Workplace Value — Daniel Brown (Archon Gnosis) (Microsoft MVP) You Have No Idea What Copilot Can Do Now — Daniel Anderson (Microsoft MVP) The Future of Intranets: AI Meets SharePoint — Steve Knutson, Stratos Technology Partners (Microsoft RD & MVP) Who Am I Now? Evolving Roles in the Modern Digital Workplace — Megan Strant, Kirsty McGrath, Bec Gallen, Jacob Laurence and Mathew Gilbertson Microsoft on the agenda Beyond the opening keynote, our Microsoft team carried sessions across both days. The Microsoft-led sessions at DWC 2026: From AI Hype to Everyday Impact (Opening Keynote panel) — Heather Cook, with Debbie Ireland (DWR) and Brett Gilbertson (ASI Solutions) — Thursday 28 May, Grand Ballroom Cultivating Trust and Leadership Excellence: Strategies for Respect and Empathy in the Workplace — Heather Cook — Friday 29 May, 9:00 AM, Sydney Room Why do my services keep breaking? — Elaine van Bergen, Principal Site Reliability Engineer, Azure Reliability — Friday 29 May, 9:00 AM, Brisbane Room Agent 365 — the why, what and how? — Jian Sun, Principal Program Manager — Friday 29 May, 12:45 PM, Brisbane Room Microsoft MVPs and Regional Directors Microsoft MVPs and Regional Directors were a huge part of the DWC programme this year — across SharePoint, Microsoft 365 Apps, Business Applications, AI Platform, and Copilot. The MVPs and RD on stage and in the community spaces at DWC 2026: Andrew O'Young Daniel Anderson Daniel Brown Debbie Ireland Kirsty McGrath Lisa Crosbie Liza Tinker Loryan Strant Matthew Gilbertson Brett Gilbertson Megan Strant Sharon Connolly Steve Knutson Their contributions, alongside customers, partner consultants, and DWR community leaders, reinforced exactly what makes DWC valuable — the community in this room shines, and they came ready to share what works and their experiences. Community Highlights DWC has always been a community-first event, and 2026 was no different. A few moments that stood out: The opening keynote panel — a packed Grand Ballroom and a lively Q&A that ran right up to the morning tea bell Thursday Networking Drinks in the Exhibition Area — two hours of unstructured time where the best conversations of the conference happened Customer-led case study sessions that drew standing-room-only crowds Recognition for Debbie Ireland and the DWR team for 35+ events across Australia, New Zealand, and Southeast Asia since 2009 Exhibition Area and the Microsoft booth The Exhibition Area was the centre of gravity for both days — morning tea, lunch, afternoon tea, and Thursday's networking drinks all happened in the same space, which meant the Microsoft booth had a steady stream of attendees and a constant flow of conversations across both days. Microsoft on-site: Ana Maria Suarez — Cloud Solution Architect Ashish Trivedi – Sr Program Manager, FastTrack Eddie Chua — Sr Program Manager Elaine van Bergen — Principal Site Reliability Engineer, Azure Reliability Garrett White — Biz Apps STU Heather Cook — Principal PM, M365 Customer Advocacy Group Jian Sun — Principal Program Manager, Microsoft Corporation Paul Mineo – Sr Solution Engineer Conversations at the Microsoft booth ran throughout the two days alongside sponsor and partner check-ins — see the attendee insights and themes sections below for what came out of those conversations. Who Was in the Room — Attendee Insights DWR shared post-event demographics from their attendee survey (approximately 64 responses). The room was a genuine cross-section of the Australian and New Zealand digital workplace community: Geography: Attendees came from across Australian states and territories — Victoria, New South Wales, Queensland, Western Australia, South Australia, and beyond — plus international guests from New Zealand and further afield Roles: Business Analysts, Change Managers, Developers, Information Architects, IT Management, Knowledge Managers, and Site Administrators and Power Users Industries: Banking and Finance, Government, Education, Health, Professional Services, Technology, Energy, NFP, Defence, Manufacturing, Retail, Transport, and more What attendees told us — four themes from DWR's post-event feedback The pace of AI is real — but no one has it fully figured out. People spoke openly about how hard it is to stay on top of how fast things are moving. There was genuine relief in hearing that even experts are working through it in real time. Foundations matter more than ever. One of the strongest signals: AI isn't the starting point. Good data, clear ownership, and solid governance still underpin everything — without that, even the most advanced tools struggle to deliver value. The biggest challenge is helping people change how they work. Even in a conference heavily focused on AI, the strongest recurring message wasn't about tools — it was about people. Supporting teams through change is still the hardest and most important part. Learning happens faster when we do it together. Again and again, attendees called out the value of being in the room — the informal conversations between sessions, shared experiences, and honest exchanges that are impossible to replicate online. Customer Conversations at the Microsoft Booth Customer conversations at the Microsoft booth throughout DWC 2026 were highly productive. These weren't formal meetings — they were the organic, drop-by conversations that happen when you're in the room — and they clustered around adoption, governance, and what's next for AI in the Australian enterprise. Top themes surfaced Microsoft 365 Copilot — adoption, ROI measurement, governance, agent extensibility, and moving teams from "I tried it once" to embedded daily use Copilot Studio and Agents — where to start, who should build, how to govern citizen-built agents, and how to keep them healthy in production SharePoint as the knowledge platform — search accuracy, information architecture, archive and retention, and getting the foundations right so Copilot actually returns useful answers Data security and Purview for AI — label rollout, sensitivity handling, and what "governance done right" looks like before scaling Copilot organisation-wide Adoption and change management — the people side keeps being named as the gap that determines whether AI investment pays off Intranet modernisation and employee experience — practical stories from customers building production-grade intranets quickly, with AI features layered on top Australian customers consistently asked for sharper guidance on moving Copilot beyond basic tasks toward creative, workflow-specific use cases — and reinforced that internal champions, structured adoption stages, and embedded security and compliance are critical to success. Public sector and federal government attendees raised human-centred digital practice and Australian-specific compliance considerations as recurring themes. Thank You A huge thank you to every attendee, speaker, sponsor, and volunteer who helped bring DWC 2026 to life. Your passion, curiosity, and commitment made this year's event genuinely exceptional. DW Results and Debbie Ireland Special thanks to event founder and producer Debbie Ireland and the entire team at Digital Workplace Results. DWR has delivered 35+ events across Australia, New Zealand, and Southeast Asia since 2009 — and the welcoming home you create for this industry each year is a big part of why Microsoft is proud to sponsor and show up the way we do. Microsoft MVPs, customers, and community speakers Thank you to the MVPs, Regional Director, customers, partners, and community speakers who carried the bulk of this year's programme. The full DWC 2026 speaker roster: Alpesh Nakar, Andrew O'Young, Andrew Pope, Annabel Hay, Benoit Rabreaud, Brett Gilbertson, Cairo Walker, Carolyn Coon, Connor Martin, Daniel Anderson, Daniel Brown, David Mitchell, Debbie Ireland, Elaine van Bergen, Emily Hughes, James Milne, Jan Krist, Jemma Hirst, Jenn Jones, Kirsty McGrath, Jian Sun, Lisa Crosbie, Liza Tinker, Loryan Strant, Louie Newlove, Mark Rhodes, Mathew Gilbertson, Megan Strant, Mel Finnigan, Mia Tait, Natalie Ryan, Peter Varitimidis, Shannon Donovan, Sharon Connolly, Shelley Van Hoos, Steve Knutson, Sujith Sukumaran, Sutter Schumacher, and Troy Waller. The community in this region keeps showing up with sharp, practical content — thank you for the time, the prep, and the generosity of sharing what you've learned. Sponsors Microsoft is proud to be part of the DWC 2026 sponsor community. Thank you to: Platinum: ASI Solutions Gold: Rapid Circle, Orchestry, Ideagen Silver: Athentra, LumApps, EDUC4TE, Audio Visual Distributors / Barco ClickShare, Microsoft, Datacom, Circle T, DW Results Bronze: Step Two, Technomancy Whether it was your first DWC or you've been with us since the early years, your presence helped create an inspiring and unforgettable experience. What's Next? The journey continues. Watch the dwcau.com.au and DWR channels for the 2027 dates and venue announcement — and in the meantime, keep the momentum going on the customer follow-ups and adoption commitments that came out of this week's conversations. Until then, let's keep the energy alive. Continue exploring, innovating, and collaborating with this community. The Australian M365 ecosystem is one of the strongest and most generous in the world, and DWC 2026 was a reminder of exactly why. #DWCAU | One Change. Big ImpactJune 2026 | Microsoft 365 Champion community call | 5:05 PM PT
Join our next community call on June 23, 2026, to explore Microsoft 365 Copilot Cowork and learn how it can really help you get stuff done. Host: Josh Leporati Guest: Jessie Hwang, Brea Davenport, Shinhe Cho Moderator: Jessie Hwang 📢 NOTE: our community call formats are Teams webinars so you must register at https://aka.ms/M365ChampionCallPM to receive the link to join. The join link will be sent to you in email with your webinar registration confirmation. 🗨️ Each call includes an open Q&A discussion section at the end, where you'll have a chance to ask your questions about Microsoft 365. 👋 Was this forwarded to you? Join the Microsoft 365 Champion program today! Champions combine technical acumen with people skills to drive meaningful change. Our community calls are open to everyone, but only Champion program members have access to the presentation resources (access link is in the initial welcome email and in the monthly newsletters). Join now: https://aka.ms/M365Champions. 🎥 The recording will be available on demand on the Driving Adoption community and our YouTube Community Learning channel later in the week. Note: If you are unable to watch the recording on YouTube, try watching it here.June 2026 | Microsoft 365 Champion community call | 8:05 AM PT
Join our next community call on June 23, 2026, to explore Microsoft 365 Copilot Cowork and learn how it can really help you get stuff done. Host: Josh Leporati Guest: Jessie Hwang, Brea Davenport, Shinhe Cho Moderator: Jessie Hwang 📢 NOTE: our community call formats are Teams webinars so you must register at https://aka.ms/M365ChampionCallAM to receive the link to join. The join link will be sent to you in email with your webinar registration confirmation. 🗨️ Each call includes an open Q&A discussion section at the end, where you'll have a chance to ask your questions about Microsoft 365. 👋 Was this forwarded to you? Join the Microsoft 365 Champion program today! Champions combine technical acumen with people skills to drive meaningful change. Our community calls are open to everyone, but only Champion program members have access to the presentation resources (access link is in the initial welcome email and in the monthly newsletters). Join now: https://aka.ms/M365Champions. 🎥 The recording will be available on demand on the Driving Adoption community and our YouTube Community Learning channel later in the week. Note: If you are unable to watch the recording on YouTube, try watching it here.From M365 MSP to M365 E7 MSP: Your Playbook is Here
Your Existing M365 Practice is Already the Foundation Microsoft 365 E7 services runs directly on top of your customer’s existing M365 configuration: identity, permissions, SharePoint governance, data hygiene. Every tenant you already manage has an AI readiness posture — and you’re the one who owns it. The playbook makes this explicit: oversharing remediation, MFA enforcement, sensitivity label rollout, and SharePoint permissions hygiene are not new work streams — they are the Copilot readiness checklist. Treating Copilot readiness as a data governance exercise, not just a licensing event, is a core principle throughout. Partners with existing security, compliance, and governance services have a structural advantage that resellers and consultants simply cannot replicate. A Repeatable Lifecycle — Built Into Your Existing Cadence The playbook structures the Copilot journey into five phases: Assess → Activate → Adopt → Optimise & Govern → Extend with Agents. Each phase maps to services you already deliver and slots into your existing monthly operational cadence and quarterly QBRs. Phase What You Deliver Recurring Service Opportunity Assess (Weeks 0–2) Readiness assessment, oversharing hotspots, security baseline, executive use-case prioritisation Copilot Readiness Subscription, data governance service Activate (Weeks 3–6) CSP provisioning, Copilot Control System setup, governance controls, first prompt clinic Copilot Admin & Governance line item, licence optimisation Adopt (Weeks 7–12) Role-based enablement, champions programme, adoption scorecards, oversharing remediation backlog Adoption-as-a-Service (monthly sprints), premium support tier Optimise & Govern (Ongoing) Monthly governance review, Purview controls, permissions hygiene, QBR value packs Copilot Managed Service — per-user/per-tenant recurring fee Extend with Agents (Selective) Agent strategy workshop, build & run Copilot Studio agents, agent lifecycle & cost governance AgentOps managed service (run/monitor/improve agents) One of the most actionable insights in the playbook: most Copilot deployments stall after the first month. The answer is analytics-driven Adoption-as-a-Service — structured 30/60/90-day sprints, role-based scenario coaching, champions communities, and prompt clinics that sustain usage growth. This is a recurring revenue stream your service desk team can own. Package It, Price It, Sell It — Good / Better / Best The playbook provides a ready-to-adapt commercial packaging model with three tiers, each anchored to a distinct buyer: Tier What’s Included Primary Buyer Commercial Model Good — Copilot Enablement One-time onboarding: readiness checklist, licence provisioning for 20–50 users, 2 enablement sessions, service desk how-to scripts and escalation path IT Manager / Ops Lead Fixed onboarding fee + optional monthly check-in per user Better — Copilot Managed Service Good, plus: monthly governance reviews (Copilot Control System + key tenant settings), permissions hygiene targets, Adoption-as-a-Service sprint, monthly adoption scorecard Head of IT / COO Per-user or per-tenant monthly managed fee + QBR pack included Best — Copilot + AgentOps Better, plus: agent strategy workshop, build & run Copilot Studio agents with security boundaries, agent registry + lifecycle management, Copilot Credits cost governance COO / Business Function Owner Monthly AgentOps fee per agent + per-tenant retainer + build sprint (one-time) Pricing levers are per-user (scales with Copilot seats) and per-tenant (covers governance overhead) — protecting margin through standardised onboarding checklists and productised monthly sprints. Two Microsoft partner incentive programmes are worth aligning your offers to: the Copilot + Power Envisioning & PoC programme (supporting readiness workshops and customer pilots) and the Copilot + Power Deployment Accelerator (rewarding partners who drive rapid deployment). Both are accessed through the Partner Incentives portal and can offset customer acquisition costs. For QBR retention and expansion, the playbook provides an ROI proof pack structure: an adoption scorecard (active users, app-level engagement trends), business KPI impact (1–3 customer-defined KPIs with before/after deltas tied to usage increases), and an intervention plan for low-adoption groups. This shifts the customer conversation from “is this working?” to “here’s the data — where do we expand next?” Governance and Security: Your MSP Moat This is where MSPs separate from the pack — and the playbook dedicates significant depth to it. The primary new risk Copilot introduces is oversharing amplification: if a tenant has broad SharePoint permissions, legacy shared folders, or poorly governed Teams/OneDrive sharing, Copilot will surface sensitive information that was technically accessible but previously hard to find. The playbook frames this not as a reason to avoid Copilot, but as the business case for MSP-led governance. The three-layer control framework the playbook recommends: Preventive (before rollout): Tighten SharePoint, Teams, and OneDrive permissions before broad rollout. Apply sensitivity labels to business-critical data so Copilot respects protection boundaries. Remove overly broad access on high-value sites. Detective (during operation): Use Microsoft Purview DSPM for AI to identify overshared sites and risky data exposure patterns. Monitor Copilot prompts and responses via the Unified Audit Log. Corrective (when issues arise): Remediate overshared content using SharePoint Advanced Management and Purview recommendations. Adjust DLP and label policies where Copilot interactions surface risk. MSPs who can walk into a customer conversation and say “here’s your current AI exposure, here’s how we remediate it, and here’s how we keep you compliant on an ongoing basis” are operating at a fundamentally different level than those simply reselling licences. AgentOps: The High-Margin Horizon Copilot assistance is the starting point. For customers ready to move beyond in-app AI help toward workflow automation, the playbook introduces an AgentOps managed service tier — the highest-margin, most differentiated position available to MSP partners. The playbook draws a clear line: knowledge-intensive tasks — drafting, summarising, analysing — can be served by M365 Copilot alone. Process-execution tasks, where work needs to move across systems, require agents. The right solution depends on the workflow. The playbook identifies the common execution workflow categories where agents add value: Ticketing and service desk routing — categorising and escalating support requests without manual triage. Approval workflows — routing documents, purchase orders, and HR requests through sign-off chains with audit trails. HR and Finance operations — moving data across systems for processes that require coordination beyond a single Microsoft 365 app. In each case, M365 Copilot handles the human-in-the-loop knowledge work; agents handle the execution steps. The playbook recommends MSPs assess each customer's workflows to determine the appropriate service tier — agents are introduced when execution complexity justifies it, not by default. What the playbook flags as a key risk — and a corresponding MSP opportunity — is uncontrolled agent sprawl: different teams independently building agents with no ownership, cost control, or lifecycle management. MSPs who establish an agent registry, define approval and retirement policies, manage Copilot Credits consumption, and monitor agent performance address this directly — and in doing so, create a differentiated managed service that elevates the relationship to the COO/Business Function Owner level. Your Next 30 Days The M365 Copilot MSP Playbook is built for partners who already know their customers’ tenants, manage their Microsoft 365 environment, and want a structured path to turn that trusted relationship into an AI services practice. Recommended next steps from the playbook: Enable Copilot internally for a pilot cohort — become Customer Zero, capture before/after stories, and develop standard operating procedures. Define your Copilot readiness checklist: identity baseline (MFA), data sharing hygiene, minimum Purview controls — to support repeatable onboarding. Define a simple Copilot service catalogue: Readiness, Activation, Adoption, Optimise/Govern, and (optional) AgentOps — with clear inclusions and SLAs. Target existing M365 managed customers: start with a 20–50 user pilot, then expand seat coverage based on adoption and outcomes. Operationalise measurement: use adoption and usage insights to support customer value conversations and prioritise next steps within existing QBRs. Download the M365 Copilot Managed Services Playbook and take your first step in the next 30 days.
Windows 11 lock screen bug
We are having an issue where some users cannot log back into windows 11 after going to a lock screen. Windows will tell you the password or username is incorrect even though the credentials are defiantly correct. The only solution I've found so far is to reboot the machine. What could be causing this? Our users are loosing unsaved work from having to reboot through out the day.Upcoming June 2026 Microsoft 365 Champion community call
Join our next community call on June 23, 2026, to explore Microsoft 365 Copilot Cowork and learn how it can really help you get stuff done. Reminder: Our community calls are in the Teams webinar format, so you must register to receive the link to join. The join link will be sent to you in email with your webinar registration confirmation. https://aka.ms/M365ChampionCallAM https://aka.ms/M365ChampionCallPM The calls will still start at 5 minutes past the hour for both sessions (at 8:05 AM and 5:05 PM PT), and it will still end at the top of the hour (9:00 AM and 6:00 PM PT, respectively). While our calls are open to everyone, you must be a member of the Microsoft 365 Champion Program in order to access the presentation materials - the access link is in the initial welcome email and the monthly newsletter emails sent the week before the community calls. An on-demand recording will still be available on our Driving Adoption > Events pages, as well as on our Microsoft Community Learning YouTube channel. If you have not yet joined our Champion community, sign up here to get access to the monthly newsletters, calendar invites, and program assets (e.g., the presentations).
Planner Task list - Master Copy
Hi All - I am trying to come up with the best solution for creating a master task list/ planner in Teams. I have several projects or Teams that are not affiliated with each other but the task list are all the same. Can I create a master task list, replicate it and assign it to multiple teams separately? Or is there a better method? Thanks for any insight.
