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RodrigoEMA's avatar
RodrigoEMA
Copper Contributor
Apr 09, 2024

Error when trying to enroll to Azure Benefit

We are trying to get non profit benefit of azure credits but we run a problem when trying to log on to NonProfit Page.  We go through this page Nonprofit offers (microsoft.com) and we log in with ou...
Daniel_Williams-Solve's avatar
Daniel_Williams-Solve
Copper Contributor
May 01, 2024
Meenah, could you help me too. Im having the exact same error trying to enroll our Nonprofit charity into the Azure cloud benefit. Specifically, when I try to navigate back to the page to check on the status of the submission I get the following error. It appears its happening when trying to log in. I had contacted the Microsoft 365 tech support via chat. If there is a known solution, it may help resolve this. I also wanted to post here, because the problem appears to be bigger than just one event for one person.

Environment: Test
Scs: npp
ServiceName: portal-web
ServiceRegion: cus
ServiceVersion: 01
ServiceId: p-npp-portal-web-cus-01
ServiceType: React
SessionId: ffa7cb39-d4e0-4626-94b6-2ccfff0aea42
Puid: 1003200377519034
TenantId: 2a1752aa-2643-4324-a0e4-d23a3196243c
ObjectId: faf3c9cb-d484-4dc3-b06a-a984b133df1c
Locale: en-us
MeenahKhosraw's avatar
MeenahKhosraw
Former Employee
May 02, 2024

Hello Daniel_Williams-Solve, 

 

The product team determined the support case was initially misrouted and they have corrected that. A support representative should be reaching out to you in the next few days once someone is assigned to your case.

 

Thank you,

  • Buyantotokh's avatar
    Buyantotokh
    Copper Contributor
    May 28, 2024
    Hi MeenahKhosraw,

    I have faced same issue. Could you help me how to solve it please?

    Buyantogtokh Baatarchuluun
    • MeenahKhosraw's avatar
      MeenahKhosraw
      Former Employee
      May 28, 2024

      Hello Buyantotokh, 

       

      Are you receiving the same error message/code as the original post? If not, can you share a screenshot of the error or the text of the error message? 

       

      Thanks,

  • Buyantotokh's avatar
    Buyantotokh
    Copper Contributor
    May 21, 2024
    I also face same issue

    Something went wrong
    We cannot allow you to proceed at this time. Please contact support and reference message code 920-123190 and transaction 2e67bff9-499e-465c-9726-796912145bc2.

    If you need support for this issue, please include the following information on your request:
    Environment: Test
    Scs: npp
    ServiceName: portal-web
    ServiceRegion: cus
    ServiceVersion: 01
    ServiceId: p-npp-portal-web-cus-01
    ServiceType: React
    SessionId: dfe39146-a506-4fdf-b3b5-5a2be25a7752
    Puid: 1003200363AB2D33
    TenantId: 9a676ef5-1ced-428e-bf40-92c8800e4cf2
    ObjectId: 13e93429-674f-42f4-b4b7-baf0198e5e71
    Locale: en-us
    • MeenahKhosraw's avatar
      MeenahKhosraw
      Former Employee
      May 30, 2024

      Buyantotokh, 

       

      Apologies, it looks like your initial response was auto-marked as spam. Thanks for providing the error message you're receiving.

       

      Have you reached out to support yet to create a case? If not, you will need to do that first and work with a support representative: Nonprofit - Contact Us


      Thank you,

      • Buyantotokh's avatar
        Buyantotokh
        Copper Contributor
        May 31, 2024

        MeenahKhosraw 

         

        When I am trying to sign in hub, it returns the below error. My email is email address removed for privacy reasons

         

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