Approved Microsoft Nonprofit - No Business Basic offers, can’t create support ticket
We are an approved Microsoft Nonprofit organization in Germany. After the July 2025 nonprofit licensing transition our Microsoft 365 Business Premium Donation disappeared. Current situation: Nonprofit status = Approved Global Administrator Custom domain verified No Microsoft 365 Business Basic Nonprofit No Microsoft 365 Business Premium Nonprofit Billing → Purchase Services only shows trial products Cannot create a support ticket (only loops into the virtual assistant) Microsoft phone support redirects us back to the online support portal Has anyone managed to get this resolved or reached the Microsoft Nonprofit Licensing team? BANNEDUSERNAME Has anyone from the Microsoft for Nonprofits team seen this issue? It looks like our tenant lost its nonprofit licensing entitlements.Unable to Activate Microsoft 365 Nonprofit Grant – Eligibility Issue
Hello Microsoft Support Community, Our organization (Al-Rifqa Organization for Community Peace) has been officially approved for the Microsoft Nonprofit Grant program. We received the confirmation email and successfully logged into the Admin Center using our organization account: **Admin email**: email address removed for privacy reasons However, when we try to access or assign the Microsoft 365 Business Premium Grant license from the Admin Center, we receive this message: **"You are not eligible to buy this product"** We kindly request assistance to resolve this issue so we can begin using the licensed services. Thank you very much. Best regards, Alaa Al-Hemeri Al-Rifqa Organization for Community Peace
