Forum Discussion
Approved Microsoft Nonprofit - No Business Basic offers, can’t create support ticket
We are an approved Microsoft Nonprofit organization in Germany.
After the July 2025 nonprofit licensing transition our Microsoft 365 Business Premium Donation disappeared.
Current situation:
- Nonprofit status = Approved
- Global Administrator
- Custom domain verified
- No Microsoft 365 Business Basic Nonprofit
- No Microsoft 365 Business Premium Nonprofit
- Billing → Purchase Services only shows trial products
- Cannot create a support ticket (only loops into the virtual assistant)
- Microsoft phone support redirects us back to the online support portal
Has anyone managed to get this resolved or reached the Microsoft Nonprofit Licensing team?
BANNEDUSERNAME Has anyone from the Microsoft for Nonprofits team seen this issue?
It looks like our tenant lost its nonprofit licensing entitlements.
8 Replies
Seems a lot of us have the same problem.
Microsoft please do something about this.
Thank you.
It seems that the problem is solved 🎉
Hi, our organization is approved for Microsoft for Nonprofits, but the Microsoft 365 Business Basic Grant (300 users) doesn't appear in our tenant and shows "You are not eligible to buy this product." I believe our nonprofit status may not be fully synchronized with our tenant ID. Could you please check and sync it?
Did you check to see if you are in the correct billing account (MOSA) and are on the nonprofit tab?
Our nonprofit had to reapply for our nonprofit approval via Microsoft last week. Go to the nonprofit portal and verify you are still approved.i did all of this but the same problem
We haven't encountered this before. You may want to reach out to the support team to help address the issue. I believe it won't be much of a challenge for them to address
we did but no change
We are a approved non-profit organisation and have the same problem.
