Forum Discussion

raphael_fam's avatar
raphael_fam
Copper Contributor
Jul 27, 2026

Approved Microsoft Nonprofit - No Business Basic offers, can’t create support ticket

We are an approved Microsoft Nonprofit organization in Germany. After the July 2025 nonprofit licensing transition our Microsoft 365 Business Premium Donation disappeared. Current situation: Nonp...
licensing
nonprofit
rbuffalo's avatar
rbuffalo
Copper Contributor
Aug 02, 2026

Did you check to see if you are in the correct billing account (MOSA) and are on the nonprofit tab?

Our nonprofit had to reapply for our nonprofit approval via Microsoft last week. Go to the nonprofit portal and verify you are still approved.

mkaop999's avatar
mkaop999
Copper Contributor
Aug 03, 2026

i did all of this but the same problem