Approved Microsoft Nonprofit - No Business Basic offers, can’t create support ticket
We are an approved Microsoft Nonprofit organization in Germany. After the July 2025 nonprofit licensing transition our Microsoft 365 Business Premium Donation disappeared. Current situation: Nonprofit status = Approved Global Administrator Custom domain verified No Microsoft 365 Business Basic Nonprofit No Microsoft 365 Business Premium Nonprofit Billing → Purchase Services only shows trial products Cannot create a support ticket (only loops into the virtual assistant) Microsoft phone support redirects us back to the online support portal Has anyone managed to get this resolved or reached the Microsoft Nonprofit Licensing team? BANNEDUSERNAME Has anyone from the Microsoft for Nonprofits team seen this issue? It looks like our tenant lost its nonprofit licensing entitlements.Unable to Activate Microsoft 365 Nonprofit Grant – Eligibility Issue
Hello Microsoft Support Community, Our organization (Al-Rifqa Organization for Community Peace) has been officially approved for the Microsoft Nonprofit Grant program. We received the confirmation email and successfully logged into the Admin Center using our organization account: **Admin email**: email address removed for privacy reasons However, when we try to access or assign the Microsoft 365 Business Premium Grant license from the Admin Center, we receive this message: **"You are not eligible to buy this product"** We kindly request assistance to resolve this issue so we can begin using the licensed services. Thank you very much. Best regards, Alaa Al-Hemeri Al-Rifqa Organization for Community PeaceNo CSP Spotlight and Licensing Update sessions in FY24
I have heard that these very valuable monthly sessions ran by the Licensing School are not to feature during Microsoft's FY24. In my experience these sessions are always very well attended, and extremely helpful in highlighting the regular licensing changes and challenges. I would like to ask that Microsoft reverse their decision not to host these sessions please!
OVS-ES vs Microsoft 365 E3
Hello, We're taking the opportunity during these strange times to review our licensing agreements and decide whether we would be better off changing things around. However, I'm having trouble understanding exactly what is included in the Microsoft 365 E3 package. The details state that it includes Windows 10 and Server CALs, but does that mean that we could safely cancel our existing OVS-ES agreement and switch to licensing directly from Microsoft? In doing so, we would gain lots of management capabilities using InTune (and Endpoint Manager), but the cost would be so high that it will only work if we can offset it against not renewing our OVS-ES agreement. We already have Office 365 ProPlus included with our Office 365 A1 package, and recently switched to licensing Office using the shared computer activation feature, thereby foregoing our entitlement to Office 2019 ProPlus from the OVS-ES agreement. (There's a strange link here anyway.. I feel like we only get O365 ProPlus installation rights through O365 because of the OVS-ES agreement, though we would keep this benefit if switching to M365 E3 anyway so this seems elementary to me.) Why is MS Licensing so convoluted?! (Probably out of necessity, I know.. just makes it hard to properly compare options!)
