Forum Discussion
Error while accessing Non-Profit Hub
Hello, I have a problem to access the Non-Profit Hub. The login is successful (via MS authenticator) but the redirect to the home page of Non-Profit Hub fails and I get an error that I am not allowed to go ahead at the moment. I opened two cases and both where closed because the responsible support team member told me that I hadn't been able to provide any documents to verify my identity and association with the Nonprofit organization. I don't understand why I has to provide that information because the login was successful and all my contact information where stored in the MS account of our organization. But for both cases (2404100040001826, 2404170040002248) we had provided infomation about my assocation (email sent to me by MS Non Profit, just before problem happens, to approve the sponsorship of our organization and a business letter of our organization to describe my assocation). Without this support I am not able to request the Office 365 licenses and the MS Azure feature we want to use. Any idea how to solve the deadlock?
- Hello everyone,
I have signed up our non-profit organization for Microsoft Non-Profit and it was approved. In the approval-mail I was instructed to go to the "non-profit hub" to sign in and select the plans we would like to use.
Unfortunately, when I try to log in at the non-profit hub, I am redirected to a blank page with just a loading circle spinning for all eternity (I've let it spin for 3 hours at one time).
I've tried different browsers (Chrome, Safari, Firefox) as well as different devices, the result remains the same. The username and password are correct - the former was additionally given in the approval-mail, the latter was checked several times.
Is there another way to select the plans for our non-profit organization?
Thanks in advance. - MeenahKhosraw
Microsoft
The problem should be resolved now. Can you please try logging in and accessing your Nonprofit dashboard again and let me know if that worked?
Thanks,
The first attempt still shows an error but I tried it to login in once more and now I was able to access our dashboard. Thank you for your help and have a nice weekend.
Best regards
Hans-Peter Maurer
- MeenahKhosraw
- MeenahKhosraw
Hello Hans-Peter_Maurer,
Thanks for your question.
I'm in the process of looping in a product expert to look into your question and will follow-up with you soon.
Thank you,
- I have the same problem as Hans-Peter_Maurer and have been stuck for a week without accessing the non-profit hub. Could you please assist?
- MeenahKhosraw
Hello kadarakeb,
What is the error you are receiving? If you can reproduce and capture a screenshot or the text of the error, that would be helpful.
Thanks,
