Forum Discussion
Free Clinic Declined for Mission Alignment, Need Manual Review
Hello,
We are seeking guidance on how to obtain a manual review of our Microsoft Nonprofit eligibility determination.
Organization: Free Clinic of Rockingham County EIN: 56-2003143
Website: https://freeclinicrc.org
We are a 501(c)(3) nonprofit organization and have already been successfully validated through TechSoup.
We recently received the following determination from Microsoft:
"While we acknowledge that you are a nonprofit, we were unable to confirm your organization's mission or its alignment with our program requirements."
Our mission, which is published on our website, is:
"It is the mission of the Free Clinic to recognize the right of low-income, uninsured citizens of Rockingham & Caswell County to have access to health care that compassionately meets their basic medical and pharmacy needs." https://freeclinicrc.org
We provide healthcare services to low-income and uninsured individuals and believe our charitable activities align with Microsoft's published nonprofit mission criteria, including relief of poverty and improvement of social welfare. [techcommun...rosoft.com], https://microsoft.github.io/Nonprofits/
Our challenge is that we cannot find a way to request reconsideration. The nonprofit portal only displays the declined status, and the chatbot redirects us without providing an escalation path.
Can a Microsoft moderator or nonprofit support representative advise:
- How to request a manual eligibility review?
- Whether additional documentation can be submitted?
- The appropriate contact for nonprofit eligibility escalations?
We would be happy to provide our IRS determination letter, Form 990, patient eligibility guidelines, annual reports, or any other documentation needed.
Thank you for any assistance.