Recent Discussions
Urgent Help Needed before we loose all cloud files
What the devil do I have to do to get help with a serious problem with the cloud for our non-profit business account for our small charity. I have 'lost' sight of a large number of documents (folders are visible but no documents) from the cloud since we had to start paying for our subscription. After many chats with ai and emails and the problem being escalated I have now been told to go back to where I started at Non-profit support and put a support ticket in. Doesnt matter what machine I use, what browser I use, what network I use, I cannot get past the submit form page and keep getting an error message - this has been going on for weeks now. Ive tried ringing and the call keeps dropping while on hold - no one, no-one will call me about the problem and no one seems interested in dealing with the problem and its not just affecting me on our system either. Can someone help me find a person to speak to and not AI - ai help is not getting me anywhere at all.
Goodstack-Validated Nonprofit Rejected After Forced Resubmission — No Escalation Path
I am posting this because Microsoft Elevate frontline support told me there are no further escalation paths available, and I believe this may affect other nonprofits. Timeline of facts: - June 19, 2026: Goodstack, Microsoft's authorized validation partner, confirmed our nonprofit (Opera Verace Foundation, EIN 33-2305878, California 501(c)(3)) was approved for Microsoft nonprofit grants and discounts. - June 23, 2026: Microsoft Elevate support informed me the original application was in an unrecoverable system error state due to an unrecoverable error in their system, and they instructed me to resubmit under a different email address. I only had one email directed to my business email and asked if I could use a Yahoo email. - June 30, 2026: The same Elevate representative confirmed in email to me that using a Yahoo email address as a temporary workaround was fully supported and "the correct and supported path forward." - July 2026: A different Microsoft Validation Team (not the one I had worked with originally) rejected the resubmission (likely due to use of a yahoo.com email as my business email address) and demanded documents not listed in the published eligibility requirements, including a bank statement. They stated the original Goodstack approval cannot be reinstated. - When I pointed out that Goodstack's validation was never rescinded, that my organization's nonprofit status can be confirmed on propublica online, and that the resubmission existed solely due to Microsoft's own system error and instructions, I was told this was a determination of another team and no further escalation paths exist. The core issue: Goodstack validated our organization on Microsoft's behalf. Microsoft's own system error forced resubmission. Microsoft's own representative authorized the (incorrect) workaround in writing. The Validation Team is now treating the workaround submission as a brand new independent submission requiring extraordinary measures for re-validation, ignoring the Goodstack validation, ignoring the request to check propublica, and ignoring the fact that thier reuest for additional documents is nowhere to be found in Microsoft's own document requirements in Microsoft's published nonprofit eligibility policies. Ticket number: 2606210040000788 Is anyone at Microsoft able to escalate this to someone with authority over the Validation Team? Has anyone else encountered this after being directed to use a personal email for resubmission?
Free Clinic Declined for Mission Alignment, Need Manual Review
Hello, We are seeking guidance on how to obtain a manual review of our Microsoft Nonprofit eligibility determination. Organization: Free Clinic of Rockingham County EIN: 56-2003143 Website: https://freeclinicrc.org We are a 501(c)(3) nonprofit organization and have already been successfully validated through TechSoup. We recently received the following determination from Microsoft: "While we acknowledge that you are a nonprofit, we were unable to confirm your organization's mission or its alignment with our program requirements." Our mission, which is published on our website, is: "It is the mission of the Free Clinic to recognize the right of low-income, uninsured citizens of Rockingham & Caswell County to have access to health care that compassionately meets their basic medical and pharmacy needs." https://freeclinicrc.org We provide healthcare services to low-income and uninsured individuals and believe our charitable activities align with Microsoft's published nonprofit mission criteria, including relief of poverty and improvement of social welfare. [techcommun...rosoft.com], https://microsoft.github.io/Nonprofits/ Our challenge is that we cannot find a way to request reconsideration. The nonprofit portal only displays the declined status, and the chatbot redirects us without providing an escalation path. Can a Microsoft moderator or nonprofit support representative advise: How to request a manual eligibility review? Whether additional documentation can be submitted? The appropriate contact for nonprofit eligibility escalations? We would be happy to provide our IRS determination letter, Form 990, patient eligibility guidelines, annual reports, or any other documentation needed. Thank you for any assistance.REGISTER: Nonprofit & Education Partners Webinar - Mar 24 (EMEA)
Microsoft Elevate Partners in EMEA — Don’t Miss This EDU Copilot Webinar! MARCH WEBINAR | Empowering the Education Segment with AI: How Partners can Leverage Copilot Teach and Study & Learn When: March 24, 2026 Time: 4:00 PM CET 👉 Register ✔️ Why join: Get a clear view of how Copilot for EDU is evolving and what it means for education customers today. ✔️ What you’ll gain: Hands-on demos of the new Teach and Study & Learn agents now available in Copilot Chat for EDU Clear guidance on how these learning-science–based capabilities support responsible AI use while meeting strict education data privacy requirements Practical positioning tips from Microsoft Partner AspiraCloud, drawing on real-world experience with educational institutions ✔️ How it helps Stronger education customer conversations, and more confident positioning of Copilot for EDU. Webinar: Empowering the Education Segment with AI | Microsoft Community Hub
Nonprofit Power Platform Community Library
Have you created something using the Microsoft Power Platform that you think would be useful for other nonprofits? Many nonprofits are solving similar problems in isolation. That doesn't make much sense when we're all working toward the same goals. I've started a repo on GitHub where we can share open-source, community-built resources with each other. Whether it's a Power BI report highlighting your donors, Power Apps for volunteers, or just a simple Power Automate flow that makes your life easier - this is where we can share, contribute and build on each other's work. This builds on the work already happening through the Microsoft Elevate team - who have been creating solutions based around the Common Data Model for Nonprofits. The goal is to extend that with community-built solutions. Please submit a feature request, start a discussion, or submit your own solutions! You can find the NFP Power Platform Library here: https://github.com/MB-Motive/NFP-Power-Platform-LibraryMicrosoft 365 Solutions for Faith-based Organizations
The loss of Charlie Kirk last week is a deeply tragic moment for faith-based communities who have been inspired by his leadership and vision. In times of grief, organizations often seek meaningful ways to honor such legacies and continue uplifting their missions. The Microsoft 365 platform offers a powerful foundation for faith-based organizations to build applications that support connection, outreach, and growth—for example, church management systems, volunteer coordination tools, secure prayer request platforms, community engagement apps, event scheduling, and digital resource libraries. With Microsoft 365 Copilot and related AI-driven solutions, Christian organizations can streamline communications, create safer virtual spaces, and foster collaboration, helping communities come together, heal, and move forward with renewed purpose and unity. The key question though is how to do all this in a cost-conscious manner? Many of the faith-based charitable organizations that I provide volunteer assistance for are cash-strapped as it is, and with Microsoft starting to pull back its support for 501c(3) organizations, how are others approaching this dilemma? Is there a AI community dedicated towards non-profit organizations?
Still confused by the nonprofit switch by Microsoft
I am so sorry if this is duplicated, but everywhere I turn, the information is different. Currently, we have the following and number of licenses for each: (3) Business Premium expire 10/1/2025 (4) Power Automate with an expiration of n/a (4) Nonprofit portal expire 4/20/2033 (5) 365 E1 with expire of 4/24/26 As for Power Automate and Nonprofit Portal, I think there is no change to those (although I have no idea what they are). Tech Soup is saying that https://cloud.techsoup.org/product/?id=325C813E-15C3-4995-837F-B18F00828ED1 is $1 per month per license, but I read in other venues that there are 10 donated. Microsoft hosts our email. We have 3 email addresses are used for both email and One Drive. We have another 2 that are desktop locations that really do not use email but use One Drive and we have 1 that we only use as an email for a specific project. This means we have 6 email addresses, as some are in 1 license group and not the other. I am so confused. I don't understand why we have both Business Premium and 365 E1. And why there are some email addresses are in both but not all. Because 365 E1 does not expire until 4/24/26, does that mean I do not have to do anything until next April for those email addresses that are listed in this category. But would need to change for the email addresses in Business Premium, even though some are in both? I do understand the web-version vs desktop options.Free course: Unlocking AI for Nonprofits
With support from Microsoft, NetHope has launched a new free, CPD-certified course series - Unlocking AI for Nonprofits - designed specifically for nonprofit professionals. The series will help nonprofit teams build practical and responsible AI skills, no technical background required. The four learning pathways include: AI Basics – Learn what AI is and why it matters for nonprofits Applications of Generative AI – Explore time-saving tools for content, reporting, and data Advanced Applications: Microsoft Copilot and Beyond – Help your team adopt AI with clarity and confidence Responsible Use of AI – Understand ethics, inclusion, and organizational safeguards We’ve had more than 1,000 enrollments across the series to date – don't miss out! Courses are free and available through August 31, 2025. https://nethope.org/programs/unlocking-ai-for-nonprofits-enroll-in-our-new-ai-skills-course-for-nonprofits/?utm_medium=forum&utm_source=microsoftnonprofit&utm_campaign=msaiskillsjul&utm_content=unlockingai
Just approved but wrong tenant
After getting the final approval notice from Microsoft, I noticed that the login to the nonprofit portal ends with the domain "MyCompany1.onmicrosoft.com" but our existing tenant with all our licenses is "MyCompnay.onmicrosoft.com". In order for our existing tenant "MyCompany.onmicrosoft.com" to be able to purchase nonprofit licenses does a merge or transfer of some kind need to take place? Thanks for any help!!
applying a renewal Azure grant
Just a heads up that if you are approaching a renewal of your Azure grant, things have changed in the past 6 months, and you need intervention from Support to apply that renewal credit to your existing billing. The email you'll get from 'Microsoft Azure' (after approval) makes that clear -- and it is not a self-service within Azure Admin. The "approval notice" for a renewal that shows up in the Nonprofit Portal does not explain any of this, and in general the existing documentation is out of date. Msft began phasing out the Sponsorship Portal (and, in parallel, subscriptions under the older MOSP agreement) last December, in favor of a newer platform. To apply your renewal to the existing subscription, Support told me they first need to convert your subscription to the new platform, then apply the grant. I think it will appear as "Azure credits" in various places in the Azure Admin center -- and my guess is you might not see the new grant reflected in the balance shown in the older Sponsorship Portal. If you need to do this, you might get frustrated trying to file a support request in Azure Admin, but the response to my request sent via Nonprofit Support was prompt and helpful. Interested to hear from anyone else who has gone through the process in recent months. good luck -- Stew
We Want to Hear From You!
As we build this community together, we’d love to hear from you—what topics are you most interested in exploring? Are there specific challenges, technologies, or ideas you'd like us to focus on in future sessions or roundtable discussions? Let us know what you’d like to see and who you’d like to hear from, and we’ll work to bring in the right voices and insights.Welcome to the AI Consortium!
The AI Consortium for Healthcare-Focused Non-Profits brings together like-minded non-profit organizations to drive responsible AI and collaborate on addressing shared challenges through the power of artificial intelligence (AI). This initiative fosters a community of learning, innovation, and action, enabling healthcare-focused non-profits to overcome barriers and unlock the potential of AI to achieve greater mission impact. The consortium aims to: Build a Thriving Community: Create a connected ecosystem of healthcare-focused non-profits for ongoing engagement, knowledge sharing, and resource collaboration. Tackle Shared Challenges: Address common obstacles such as AI governance, data integration, resource constraints, and operational inefficiencies through collaborative learning and shared solutions. Empower Non-Profits with AI Knowledge: Provide education, training, and practical tools to help organizations evaluate and implement AI effectively and ethically. Drive Mission-Driven Outcomes: Leverage AI to improve healthcare delivery, enhance operational efficiency, and promote equity in underserved communities. Deliver Measurable Impact: Support participating organizations in achieving tangible results through scalable AI solutions tailored to their unique challenges.Power BI course for Not-for-profits (Australian Eastern time zone)
Motive Consulting is excited to launch our new training course Power BI Beginner for Not-for-profits! Over the past few years, we have had the opportunity to create Power BI reports for a variety of not-for-profit organisations. During this time, we noticed a gap in training options available to NFPs, with most existing courses focusing on corporate themes such as sales and profit. Our new course bridges this gap by providing content designed specifically for NFPs. It draws on examples and datasets related to the Australian social service sector, ensuring the training is relevant and practical. As with all of our consulting and training services, we are offering discounted pricing for NFP organisations. Course highlights: 💡 No Power BI experience required 📑 Course manual and exercise files provided 🎓 Led by an experienced Microsoft Certified Trainer 💻 Delivered remotely via Microsoft Teams 🕒 Full day course from 9am to 4pm AEST Course dates: 📆 8 April 📆 21 May 📆 24 June ▶️ For more information, or to book now, visit: https://www.motiveconsulting.com.au/training-services/power-bi-beginner-not-for-profits You can also follow us on LinkedIn at https://www.linkedin.com/company/motive-consulting
The Innovation for Social Good Program
In an era where technology and innovation are essential catalysts for social transformation, the Elate Child Initiative (ECI) is excited to present and seek partnership to implement the Innovation for Social Good Program, a pioneering initiative designed to empower young adults to create impactful, tech-driven solutions that address critical social issues within their communities. Inspired by the successful format of Big Brother Naija, a live reality TV show in Africa. This innovative, live televised program combines competition, hands-on mentorship, and real-world technology application to empower talented young adults from diverse backgrounds to raise awareness, innovate and address pressing social issues. Our program aims to inspire innovation, foster collaboration, and raise awareness around pressing community challenges, particularly in health, education, technology, environment, and social equity. Through a rigorous 6-month journey, participants will receive mentorship, training, and resources, allowing them to develop and present practical solutions to social problems. This unique platform engages both participants and a broader audience, promoting the potential of technology and innovation as tools for social good.Microsoft SharePoint for nonprofits
Explore how nonprofits can use SharePoint and the benefits it offers: https://www.linkedin.com/posts/motive-consulting_sharepoint-notforprofits-activity-7253919824215453697-iCOp?utm_source=share&utm_medium=member_desktop Link to blog post: https://www.motiveconsulting.com.au/post/a-comprehensive-guide-to-microsoft-sharepoint-for-not-for-profitsCCEJ: Creating Cultures of Accountability 3- Part Training Series!
I wanted to personally share an opportunity for yourself, colleagues, or members of your community to attend our Open Creating Cultures of Accountability 3- Part Training Series! Also, please feel free to share this information with others! Led by the California Conference for Equality and Justice adult education team, this 3 session training will take place in-person at our office in Long Beach on Tuesdays September 10, 17, and 24. This 3-session training series will support participants in creating a productive, trust-building culture of conflict and accountability. By exploring individual and organizational patterns around communication, conflict norms, and how harm is handled, participants will create an essential foundation to support deeper future engagement with each other. Session 1: Understanding Communication (3 hours) In this session, participants will identify how they communicate with one another on a daily basis, and how that may change or stay the same when they are experiencing powerful emotions. Participants will practice communicating about how they experience and show emotions at work in an honest way that also uplifts boundaries and consent. Participants will also reflect on the ways that their identities impact how they express their emotions and understand the emotions of others. Session 2: Leaning into Conflict (3 hours) In this session, participants will explore a needs-based framework of conflict and use it to understand what drives conflict at work. Participants will also reflect on the barriers to engaging directly and honestly in conflict with each other, such as organizational policies or unofficial norms, challenging power dynamics and different relationships to privilege and systemic oppression. Lastly, participants will explore a range of tools to use to use conflict to build trust and strengthen relationships. Session 3: Calling in Harm (3 hours) In this third session, participants will engage in building a culture of accountability when identity-based conflict & harm occurs. Participants will reflect on articulating their values, feelings, & needs to better map out options for responding in real time when harm happens in community. Through common scenarios, participants will practice naming & responding in ways that promote accountability, relational equity, & inclusion for all. For more information visit: https://www.cacej.org/trainings/creating-cultures-of-accountability-day-1 Training: Creating Cultures of Accountability Dates: September 10, 17, & 24 from 9am-12pm Location: CCEJ, 3605 Long Beach Blvd, Suite 100, Long Beach 90807 Registration Fee: $350 Registration Link: https://www.surveymonkey.com/r/CreatingCultures24 For all questions or concerns, including accessibility and accommodation needs, please reach out to me at mailto:email address removed for privacy reasons.
Research on worker experience (for you and your communities!)
For many nonprofits, especially those in training and re-skilling, there's been a noticeable slowdown in hiring and placement. We're seeing it in our data as well. Job search and job loss has gone from 4% to 40% of text line volume. Empower Work, a national nonprofit that provides a crisis text line for workers, just launched our https://empowerwork.typeform.com/to/bjkEoaLT to gain deeper insights on this trend. We hope to reach a higher target – 1,000-3,000 – this year and would love your help! Can you take a moment and share the 5 minute survey with your community? Our goal is to uplift workers’ voices and tell their stories in ways that aren't currently being elevated. In order to do that, we’d like to get word out to ensure that our sample size is large enough for more folks to pay attention to when it comes time to announce the findings. Would love it if you could share the survey with your community - those currently in programs and alum by July 31st. https://docs.google.com/document/d/1yKiNMqf1lDagIjblF7uPl1GvwgmsZIbTXF9TO1S4uWg/edit will provide you with sharing language for community outreach. It would be so powerful to have your community included. As appreciation, if you wanted, Empower Work would list you as one of the partners who participated when we share the findings with media. Please let me know if this might be of interest/possible - I know it's a tight turnaround! Or if you have any questions, you can reach out to our team at team AT empowerwork.org.Warmup AI Summit Brasil | InovaHC - IA na Saúde
✅ No próximo dia 23/07 estaremos realizando mais um Warmup do AI Summit Brasil, no InRad, com os maiores especialistas em saúde e Inteligência Artificial do país. 🔝 Alisson Marczewski 🔝 Fábio Narita 🔝 Dr. Fernando Ferreira 🔝 Jefferson Denti 🔝 Muzy Jorge ✅ Inscreva-se agora em: https://www.sympla.com.br/ai-summit-brasil-warmup--inovahc__2510374 ✅ Participantes dos Warmups ganham descontos especiais no AI Summit Brasil 2024, nos dias 02 e 03 de Setembro. Vamos juntos construir um futuro mais inteligente e saudável! 💡🤝 Até lá!! MUZY JORGE, MSc. Presidente AI Summit Brasil 2024 INSTITUTO VALOR
Recent Blogs
- Nonprofits often rely on manual processes because they feel simpler. But manual workflows create bottlenecks, inconsistencies, and unnecessary administrative burden. Power Automate enables nonprofits...Jun 23, 2026
- Nonprofits face increasing pressure to improve efficiency, strengthen reporting, and communicate more frequently—often with limited staff and resources. Microsoft Copilot for Microsoft 365 embeds A...Jun 18, 2026
