Recent Discussions
Approved 29 May but Nonprofit Hub stuck at "still being reviewed" — case 2605290040003233
Our nonprofit, MINDFUL PEACE BUDDHIST ASSOCIATION USA INC, applied through nonprofit.microsoft.com on 29 May 2026 and was approved the SAME DAY: we received Microsoft's approval confirmation email on 29 May, and Goodstack has since confirmed in writing that our application was verified, approved, and fully processed. Validation is complete — this is not a pending review. However, when we sign in to the Nonprofit Hub as the tenant's global admin (tenant: mindfulpeace.onmicrosoft.com), it still shows "Your organization's eligibility is still being reviewed," and no offers are claimable. Brief history: - 29 May: applied; approval confirmed same day by both Microsoft and Goodstack. - Shortly after: the Hub showed "Under Review," then became fully blocked with error 715-123195. - We opened case 2605290040003233. After escalation, the 715 block was cleared around 10 June — the Hub now loads normally. - But the status remains stuck at "still being reviewed," contradicting the completed approval. Everything else works normally on the same account: Microsoft 365 admin center, myaccount.microsoft.com, sign-in, MFA. The issue is isolated to the Nonprofit Hub status not reflecting the already-approved eligibility. I also have to be candid about the support experience, because it is why I am posting here. Over two weeks across multiple frontline contacts: - Replies have been near-identical troubleshooting templates (VPN, browser, wait 24 hours) for steps we had already completed and documented in writing from the first email. - At one point we were told we had "not responded," when our reply with all requested information had already been sent. - We were promised an update within 24–48 hours; it never came. - We asked four direct questions — which team is handling the case, what action has been taken, the internal reference, and the timeline — and to this day none has been answered. I understand frontline advocates may not have backend access, and I'm not blaming individuals. But after two weeks, a small nonprofit should not have to spend this much effort to receive a benefit that was already approved on day one. The fix appears simple: sync the already-approved eligibility record to our tenant so the offers become claimable. Could a Microsoft team member please look into case 2605290040003233? It has been 9+ business days since same-day approval, and our organization is waiting on these benefits to operate. Thank you.
Microsoft 365 Global Admin Account Recovery
I am the only Global Administrator for my nonprofit organization's Microsoft 365 account. Around May 20, 2026, I contacted Microsoft because I was locked out of my administrator account due to authentication issues and could no longer access the Microsoft Admin Center. The issue is that when I try to sign in to the Admin Center, Microsoft attempts to send a verification code to my old cell phone number, which I no longer have access to. Because of this, I am unable to complete the sign-in process and manage my organization's Microsoft 365 environment. Since then, I have been working with multiple Microsoft support representatives and have received conflicting information throughout the process. I was instructed to add TXT records to my domain hosted through Hover to verify ownership of the organization. At one point, I was told the verification was successful. The next day, I was told Microsoft could not see the records. I then contacted Hover support and had them verify that the records were correctly added. Later, Microsoft informed me that they could see the records and that verification was successful. It has now been approximately 20 days, and I still do not have access to my administrator account. Communication has slowed significantly, and when I request updates or ask about next steps, I receive little or no response. As the only Global Administrator for a nonprofit organization, this situation is preventing me from managing our Microsoft 365 environment, users, licensing, nonprofit benefits, and other administrative functions. Has anyone else experienced a similar situation with Microsoft 365 account recovery or administrator verification? If so, how long did it take to resolve, and were there any additional steps you had to complete? I am trying to understand whether this timeline is normal and what I should expect next. I also wish Microsoft had a way for customers to look up support cases online by entering a case number and viewing the current status, updates, and progress notes. At this point, all I am trying to find out is whether my case is still being actively worked on, what progress has been made, and what the next steps are. If anyone from Microsoft sees this post and would like additional information, I would be happy to provide my support case number privately.
Microsoft 365 Copilot: free 30-day trial
Starting July 2026, Microsoft is rolling out a free 30-day trial of Microsoft 365 Copilot (Premium) for small and medium-sized organisations (up to 300 users). Users from eligible organisations will be able to start the trial directly from Copilot Chat and will receive full access to the premium version of Copilot. For nonprofits, this is a great opportunity to evaluate whether the paid version of Copilot delivers real value before purchasing any licences. We recommend having AI usage guidelines in place before starting the trial, and initially running the trial with a small group. Putting some structure around the trial will help you clearly assess the outcomes and make a more informed decision about next steps. A few things worth noting about the trial: No payment information is required. The ability for users to start a trial will be enabled by default, but admins can disable this option via the Microsoft 365 Admin Centre. Microsoft 365 Copilot connects to your Microsoft 365 content (such as emails, documents, and calendar) to personalise its responses. After 30 days, users will need a paid licence to continue using the premium features.
Missing nonprofit SKUs
Since the beginning of May, several SKU's have disappeared from the nonprofit pricing billing agreement. These include all of the Entra and Intune licenses which are not packaged, Entra Suite, P1 and P2, Intune and Mobility & Security E3 and E5. Were these SKU's purposely removed or is this in error?Nonprofit Business Basic licenses not available after approval
Our nonprofit organization (Baan Vereniging Alkmaar) has been approved through the Microsoft Nonprofit Hub. However, when attempting to claim Microsoft 365 Business Basic nonprofit licenses in the Admin Center (Billing → Purchase services), we receive the error: 'Sorry, your organization is not eligible for this offer.' The nonprofit approval is confirmed but the licenses are not linked to our tenant. Please activate the nonprofit grant licenses for our tenant. I tried to contact by phone (0800 020 2546 given by https://admin.microsoft.com/ for The Netherlands) but the number seems to be offline. After that I tried to create a support ticket at: https://nonprofit.microsoft.com (which trows an error: Error occurred while submitting request. Please try again.) How to proceed?...
Non profit grant not showing in Azure
Hi all, We successfully renewed a non profit grant (https://nonprofit.microsoft.com/en-us/offers/azure shows it is active from 30/03/2026), however it is not showing in the Azure portal at all. In the Azure portal, the payment methods tab does not show any credits. Does someone know how to resolve this? I have sent a support request to Microsoft but have no idea of what their timelines are like for responding. thanks
REGISTER: Nonprofit & Education Partners Webinar - Mar 24 (EMEA)
Microsoft Elevate Partners in EMEA — Don’t Miss This EDU Copilot Webinar! MARCH WEBINAR | Empowering the Education Segment with AI: How Partners can Leverage Copilot Teach and Study & Learn When: March 24, 2026 Time: 4:00 PM CET 👉 Register ✔️ Why join: Get a clear view of how Copilot for EDU is evolving and what it means for education customers today. ✔️ What you’ll gain: Hands-on demos of the new Teach and Study & Learn agents now available in Copilot Chat for EDU Clear guidance on how these learning-science–based capabilities support responsible AI use while meeting strict education data privacy requirements Practical positioning tips from Microsoft Partner AspiraCloud, drawing on real-world experience with educational institutions ✔️ How it helps Stronger education customer conversations, and more confident positioning of Copilot for EDU. Webinar: Empowering the Education Segment with AI | Microsoft Community HubNonprofit Power Platform Community Library
Have you created something using the Microsoft Power Platform that you think would be useful for other nonprofits? Many nonprofits are solving similar problems in isolation. That doesn't make much sense when we're all working toward the same goals. I've started a repo on GitHub where we can share open-source, community-built resources with each other. Whether it's a Power BI report highlighting your donors, Power Apps for volunteers, or just a simple Power Automate flow that makes your life easier - this is where we can share, contribute and build on each other's work. This builds on the work already happening through the Microsoft Elevate team - who have been creating solutions based around the Common Data Model for Nonprofits. The goal is to extend that with community-built solutions. Please submit a feature request, start a discussion, or submit your own solutions! You can find the NFP Power Platform Library here: https://github.com/MB-Motive/NFP-Power-Platform-LibraryAzure Grant Submission unsuccessful
Our nonprofit was approved under the Microsoft non-profit organization account, and I attempted to sign up for the non-profit grant so we could building our system, but I received the following error message: Your Azure grant submission was unsuccessful. We cannot allow you to proceed at this time. Please contact support and reference message code 715-123190. Environment: Test Scs: npp ServiceName: portal-web ServiceRegion: cus ServiceVersion: 01 ServiceId: p-npp-portal-web-cus-01 ServiceType: React SessionId: 2f16e956-da05-4aa3-b534-437594545511 Puid: 100320058E47C5F3 TenantId: 1ad1afbb-55e8-4547-91f5-31338eefbac1 ObjectId: f8cad7b5-2c48-4586-91b9-e48e17956a43 Locale: en-us NonprofitId: a58bcc62-bb89-4978-8f9c-afc6a43fae25 NonprofitRequestStatus: Approved MessageCode: 715-123190Inability to login to non profit hub
Hello everyone, I have signed up our non-profit organization for Microsoft Non-Profit and it was approved. In the approval-mail I was instructed to go to the "non-profit hub" to sign in and select the plans we would like to use. (Nov 2024). I did this and created initial access. After some interval, in Aug 2025, I tried to access this but got a message that the user doesn't exist - I use my personal MS365 account, hence, the delay. I wanted to set up access for a couple of other users at the non profit. I've tried different browsers (Edge, Chrome, Safari, Firefox) as well as different devices, the result remains the same. The username and password are correct - the former was additionally given in the approval-mail, the latter was checked several times. Also contacted Techsoup - got an email but no resolution. How does this grant get re-activated? Will appreciate a meaningful response. Thanks in advance.
Error 43881
Hello, I am trying to purchase x75 Microsoft 365 Business Basic (Nonprofit Staff Pricing) at £0.00 cost, I have put in my card details, confirmed it on my banking app and get the below error. I was told to then call support on the following number 0800 032 6417 which does not work, my phone and two other phones just beep! - please can someone help ASAP - thank you. - Error code: 43881 Technical Details: cV: ng1enM7VUkwVo2UH.1.13 TID: 732d0a16-4530-4902-a37b-7a1163a1cf32 UPN: email address removed for privacy reasons Error code: 43881 Technical Details: cV: ng1enM7VUkwVo2UH.1.13 TID: 732d0a16-4530-4902-a37b-7a1163a1cf32 0800 032 6417 which doesn’t actually work. Someone please help, this is causing many delays!Microsoft 365 Solutions for Faith-based Organizations
The loss of Charlie Kirk last week is a deeply tragic moment for faith-based communities who have been inspired by his leadership and vision. In times of grief, organizations often seek meaningful ways to honor such legacies and continue uplifting their missions. The Microsoft 365 platform offers a powerful foundation for faith-based organizations to build applications that support connection, outreach, and growth—for example, church management systems, volunteer coordination tools, secure prayer request platforms, community engagement apps, event scheduling, and digital resource libraries. With Microsoft 365 Copilot and related AI-driven solutions, Christian organizations can streamline communications, create safer virtual spaces, and foster collaboration, helping communities come together, heal, and move forward with renewed purpose and unity. The key question though is how to do all this in a cost-conscious manner? Many of the faith-based charitable organizations that I provide volunteer assistance for are cash-strapped as it is, and with Microsoft starting to pull back its support for 501c(3) organizations, how are others approaching this dilemma? Is there a AI community dedicated towards non-profit organizations?
We are being rejected for azure grant
Dear Microsoft, We need help regarding azure grant. I as a founder and representative of non profit association "Ekviti" in Serbia, tried to register our association in Microsoft non profits program. We were accepted, we have emails, subscribed for 9 licenses and all is fine except we are getting rejected for azure grant. I have added all of the documentation we could think of, but we never got what is actually needed? Last answer from support/team for azure grant was: We have been unable to determine your relationship to the nonprofit organization and are unable to process your account for Nonprofit offers. we would appreciate help from Microsoft side to know what should we provide. We are building awesome app that will help build society awareness for helping others and improving life. We are working on it for 4 years and we plan to go live in 1 year, you can check our website https://ekviti.rs/en/. There are 7 of us as board members, all developers, we been working in .net for a 8 years and really enjoy it, this grant would help us achieve our dream in which people are competing to do good, that is what this app is for. Any help would be appreciated, Thanks, Marko Todorovic on behalf of EkvitiI want to learn more about Nonprofit Pain Points?
My name is Erica Leverson, a data analyst/tech expert at EDL Investments. We have started to want to work with nonprofits because we want to work with organizations who is making humans, animals, the environment a better place. So, in order for me to be of service to nonprofits, I want to know what the pain points are. My goal is to learn of the struggles so I can create solutions. If you don't mind, can you please share them in the comments.
Issue with Non-Profit Licenses – Credit Card Required
Hello, Our organization has been accepted into the Microsoft Non-Profit program, and we have been granted 10 donated licenses. However, in order to obtain them, I need to purchase them, even though the cost is 0 euros. I understand this is an administrative process to acquire the licenses. The problem is that the system requires me to enter a credit card. I tried using a prepaid Mastercard, but it was not accepted. Unfortunately, our organization does not have a credit card. Is there any way to obtain these licenses without providing a credit card number? Thank you for your help. Best regards, Nasim Saleh Madani Foundation for DevelopmentStill confused by the nonprofit switch by Microsoft
I am so sorry if this is duplicated, but everywhere I turn, the information is different. Currently, we have the following and number of licenses for each: (3) Business Premium expire 10/1/2025 (4) Power Automate with an expiration of n/a (4) Nonprofit portal expire 4/20/2033 (5) 365 E1 with expire of 4/24/26 As for Power Automate and Nonprofit Portal, I think there is no change to those (although I have no idea what they are). Tech Soup is saying that https://cloud.techsoup.org/product/?id=325C813E-15C3-4995-837F-B18F00828ED1 is $1 per month per license, but I read in other venues that there are 10 donated. Microsoft hosts our email. We have 3 email addresses are used for both email and One Drive. We have another 2 that are desktop locations that really do not use email but use One Drive and we have 1 that we only use as an email for a specific project. This means we have 6 email addresses, as some are in 1 license group and not the other. I am so confused. I don't understand why we have both Business Premium and 365 E1. And why there are some email addresses are in both but not all. Because 365 E1 does not expire until 4/24/26, does that mean I do not have to do anything until next April for those email addresses that are listed in this category. But would need to change for the email addresses in Business Premium, even though some are in both? I do understand the web-version vs desktop options.Free course: Unlocking AI for Nonprofits
With support from Microsoft, NetHope has launched a new free, CPD-certified course series - Unlocking AI for Nonprofits - designed specifically for nonprofit professionals. The series will help nonprofit teams build practical and responsible AI skills, no technical background required. The four learning pathways include: AI Basics – Learn what AI is and why it matters for nonprofits Applications of Generative AI – Explore time-saving tools for content, reporting, and data Advanced Applications: Microsoft Copilot and Beyond – Help your team adopt AI with clarity and confidence Responsible Use of AI – Understand ethics, inclusion, and organizational safeguards We’ve had more than 1,000 enrollments across the series to date – don't miss out! Courses are free and available through August 31, 2025. https://nethope.org/programs/unlocking-ai-for-nonprofits-enroll-in-our-new-ai-skills-course-for-nonprofits/?utm_medium=forum&utm_source=microsoftnonprofit&utm_campaign=msaiskillsjul&utm_content=unlockingai
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