Recent Discussions
Over storage problem
Hello, I have Family 365 Office version. I have recently run out of subscription and updated it again with a few weeks delay. The onedrive on my main account is working fine, but one of my family member's account is not updating properly. It still shows that I am over the storage with about 0.2TB files stored whereas the subscription plan allows for 1 TB - see photographs below. Could you please advise what can be done? Many thanks, Suzy
Face scan recognition limits?
I was a big fan of adding name tags in photos before, and was eager to have it back. Problem is, I have quite a large number of photos, and onedrive just stopped scanning, being very far from finishing the job. I mean, considering for example the pictures my spouse appears in, one drive started recognizing her in the most ancient photos quite nicely, but stopped somewhere in 2006, and than added just a dozen from the most recent pictures. Yes, I keep taking photos of her meanwhile. Unfortunately it didn't accept help from me, like hey look here, this is a face, and is the face of this person. Any idea if this is just temporary?Dossiers Document / les sous dossiers et les fichiers sont invisibles sur OneDrive
Bonjour à tous, Sur mon espace OneDrive en ligne le dossier Documents semble vide et pourtant il y 250Go de sauvegardé. Sur mon PC, le dossier Documents est bien complet. Jai tenté quelques manips notamment stopper la synchronisation puis la redémarrer. Rien n’y fait. Merci d’avance pour vos bons conseils et bonne fêtes à tous. Yanick
Can OneDrive mobile sync a specific local folder on Android or iOS?
Hi, I would like to understand what is officially supported regarding folder synchronization in the OneDrive mobile app on Android and iOS. Specifically: - Is it possible to select a specific local folder on a mobile device and configure OneDrive mobile to automatically sync that folder? - Or does the OneDrive mobile app only support manual uploads and limited automatic features such as camera roll backup? I am looking for an official clarification on the supported behavior of OneDrive on mobile devices. Thank you.Move files from Account A to Account B 165 GB data
I’ve been using Microsoft Office 365 Family for several years, sharing it with my family members. We have 6 accounts, each with 1 TB of storage. One of my accounts has now reached 985 GB, so I need to transfer files from Account A (my account) to Account B (my wife’s account). These files mainly consist of photos and videos — over 200,000 files in total. I tried transferring a 6 GB wedding shoot (.ISO format), but it took more than an hour. Re-downloading and uploading all the data isn’t feasible as my internet connectivity is limited to 100 mbps only. I’m looking for the best and most efficient way to move these files directly between OneDrive accounts.
OneDrive for Business sync client issue - not finishing
Hi all, I’m experiencing an issue where OneDrive does not finish synchronizing. It runs for about an hour. Upload is not starting until download worked fine. Everything seems to set up correctly: Internet connection is working No large file involved (9,9 MB of 10,3 MB) Logged in sucessfully Free space available loacally and in OneDrive No sync conflicts E3 License is active and paid No Windows updates Pending (Windows 11, version 24H2) Tried solutions: Restarted OneDrive Restarted Windows Paused and resumed sync Stopped and restarted sync What i am wondering: My local OneDrive version is not listed in the https://support.microsoft.com/de-de/office/onedrive-versionshinweise-845dcf18-f921-435e-bf28-4e24b95e5fc0 .... How can I identify the specific file causing the issue? I don’t see the filename currently being processed. Help highly appreciated :-) Regards, Eric
Someone changed my email but i still have access to my account
My account got hacked but the hacker didn't change my the password, now i'm stuck with this weird email account from russia and dont know what to do... I tried the Recovery form but i tried too many times and now doesn't let me try anymore. What can i do? I'm scared for my accountHow does local OneDrive determine if a local file needs to be updated?
When using multiple computers to edit a OneDrive file, a computer often fails to recognize its local copy needs to be updated, even though the file on all computers is set to "Always keep on this device." This means changes are lost with no conflict error generated. Is the OneDrive algorithm for deciding when to update a local version of a file documented anywhere? Usually when a change is made to a file, it starts uploading to the cloud within seconds. Within several seconds after the changed file is uploaded, other computers will recognize their local copy is outdated and will begin downloading the changed version. That is the expected behavior. But often, that doesn't happen. The outdated version is used to make new changes. Those new changes are uploaded successfully. No conflict warning is generated. The earlier changes are lost forever. I have not found any documentation on how local Windows OneDrive decides if its local version of a file needs to be updated. Is it looking at file size? Timestamps? If timestamps, is there a margin of time sync differences? Does the OneDrive metadata include the source device of the last upload? Not knowing any of this I cannot troubleshoot the problem much beyond establishing that the problem is not with uploading changes. OneDrive local is reliably uploading changes. MD5 hash codes in the cloud match the hash of the changed file on the source computer. I don't have time to jump through hoops with someone at frontline Microsoft support who doesn't know any more about the algorithm than I know in order to get the issue escalated to someone with the information needed to pinpoint the issuse.".tmp.driveupload"
I am having an issue where my word doc (set to autosave to OneDrive business desktop app) on my PC is suddenly saved in a ".tmp.driveupload" folder online under a different file name (random numbers), with autosave switched off. If I do not notice this happening, the change to the document is not saved under the expected folder and file name, resulting in no change made to the file I opened. The only workaround I've found is to "save a copy" and overwrite the file I opened in the original folder. This only works if I notice the sudden name change and file save in the tmp folder. If I don't, the changes are lost because the tmp file is deleted (to recycle bin) on exit and the tmp folder is not synced to my PC. I have to go online to the OneDrive business website, guess which file it may be, restore that from the OneDrive recycle bin, and hope it is the file I was looking for. The frequency of this happening means that there are numerous tmp files under pseudo file names to scour through. One-hour plus on the phone with MS Office subscription support is of no help.sharedWithMe returns only one item
A request from a standalone application to the https://learn.microsoft.com/en-us/graph/api/drive-sharedwithme endpoint returns only one item. Scopes used for authorization are: files.readwrite.all, group.readwrite.all, sites.readwrite.all, offline_access user.read When calling the same endpoint https://developer.microsoft.com/en-us/graph/graph-explorer, all shared items are returned. Result from application: { "@odata.context": "https://graph.microsoft.com/v1.0/$metadata#Collection(microsoft.graph.driveItem)", "value": [ { "createdDateTime": "2025-11-13T18:48:46Z", "id": "700DF30854FEF749!sd0cb731281c141acb1bf78fed133f933", "lastModifiedDateTime": "2025-11-13T18:48:46Z", "name": "saĝa-simio", "webUrl": "https://onedrive.live.com?cid=700df30854fef749&id=700DF30854FEF749!sd0cb731281c141acb1bf78fed133f933", "size": 0, "createdBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Saĝa Simio" } }, "lastModifiedBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Saĝa Simio" } }, "fileSystemInfo": { } Note that only one item is returned. Result from Graph Explorer: { "@odata.context": "https://graph.microsoft.com/v1.0/$metadata#Collection(microsoft.graph.driveItem)", "@microsoft.graph.tips": "Use $select to choose only the properties your app needs, as this can lead to performance improvements. For example: GET me/drive/microsoft.graph.sharedWithMe?$select=audio,bundle", "value": [ { "createdDateTime": "2025-11-13T18:48:46Z", "id": "700DF30854FEF749!sd0cb731281c141acb1bf78fed133f933", "lastModifiedDateTime": "2025-11-13T18:48:46Z", "name": "saĝa-simio", "webUrl": "https://onedrive.live.com?cid=700df30854fef749&id=700DF30854FEF749!sd0cb731281c141acb1bf78fed133f933", "size": 0, "createdBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Saĝa Simio" } }, "lastModifiedBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Saĝa Simio" } }, "fileSystemInfo": { "createdDateTime": "2025-11-13T18:48:46Z", "lastModifiedDateTime": "2025-11-13T18:48:46Z" }, "folder": { "childCount": 1, "view": {} }, "remoteItem": { "createdDateTime": "2025-11-13T18:48:46Z", "id": "700DF30854FEF749!sd0cb731281c141acb1bf78fed133f933", "lastModifiedDateTime": "2025-11-13T18:48:46Z", "name": "saĝa-simio", "size": 0, "createdBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Saĝa Simio" } }, "fileSystemInfo": { "createdDateTime": "2025-11-13T18:48:46Z", "lastModifiedDateTime": "2025-11-13T18:48:46Z" }, "folder": { "childCount": 1, "view": {} }, "lastModifiedBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Saĝa Simio" } }, "parentReference": { "driveType": "personal", "driveId": "700df30854fef749" }, "shared": { "scope": "users", "sharedDateTime": "2025-11-13T19:16:19Z", "owner": { "user": { "id": "700df30854fef749", "displayName": "Saĝa Simio" } }, "sharedBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Saĝa Simio" } } }, "sharepointIds": { "listId": "a5aff78d-98ee-4b34-b35b-f4fe365ebd74", "listItemId": "184", "listItemUniqueId": "d0cb7312-81c1-41ac-b1bf-78fed133f933", "siteId": "87dbe7ee-ae0c-4854-82e7-d56d982fef54", "siteUrl": "https://my.microsoftpersonalcontent.com/personal/700df30854fef749", "webId": "9d8b91c3-b0b9-45d1-83e4-17babde0d1dc" } } }, { "createdDateTime": "2025-11-13T18:24:59Z", "id": "D26CADA368C1131F!116", "lastModifiedDateTime": "2025-11-13T18:24:59Z", "name": "Beastie", "webUrl": "https://onedrive.live.com?cid=d26cada368c1131f&id=D26CADA368C1131F!116", "size": 0, "createdBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Faerie Graceful" } }, "lastModifiedBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Faerie Graceful" } }, "fileSystemInfo": { "createdDateTime": "2025-11-13T18:24:59Z", "lastModifiedDateTime": "2025-11-13T18:24:59Z" }, "folder": { "childCount": 1, "view": {} }, "remoteItem": { "createdDateTime": "2025-11-13T18:24:59Z", "id": "D26CADA368C1131F!116", "lastModifiedDateTime": "2025-11-13T18:24:59Z", "name": "Beastie", "size": 0, "createdBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Faerie Graceful" } }, "fileSystemInfo": { "createdDateTime": "2025-11-13T18:24:59Z", "lastModifiedDateTime": "2025-11-13T18:24:59Z" }, "folder": { "childCount": 1, "view": {} }, "lastModifiedBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Faerie Graceful" } }, "parentReference": { "driveType": "personal", "driveId": "d26cada368c1131f" }, "shared": { "scope": "users", "sharedDateTime": "2025-11-13T18:41:30Z", "owner": { "user": { "id": "d26cada368c1131f", "displayName": "Faerie Graceful" } }, "sharedBy": { "user": { "email": "email address removed for privacy reasons", "id": "email address removed for privacy reasons", "displayName": "Faerie Graceful" } } }, "sharepointIds": { "listId": "5d31fd1e-38af-4117-b637-c1a0f7d5ca95", "listItemId": "4", "listItemUniqueId": "68c1131f-ada3-206c-80d2-740000000000", "siteId": "74111012-f9e7-4940-ad60-5e53a21e2d3c", "siteUrl": "https://my.microsoftpersonalcontent.com/personal/d26cada368c1131f", "webId": "f1ea2ab8-b5ee-4c93-8ce2-6c12700c226a" } } } ] } Any tips or suggestions are welcome.Can a mobile app programmatically trigger the OneDrive mobile app?
Hi, I am developing a native mobile application (Android and iOS) and I would like to clarify what is officially supported when interacting with OneDrive on mobile devices. Specifically, I would like to know: - Is there any supported way (Android Intent, iOS URL scheme, or similar) for a third-party mobile app to programmatically trigger the OneDrive mobile app to create folders or upload files? - Or is Microsoft Graph API the only supported approach to create folders and upload files to OneDrive / SharePoint from a mobile application? I am looking for an official clarification on the supported approach. Thank you.
Resolving erroneous network errors with personal vault
I appreciate there are many(!) general OneDrive vault issues floating around but I wondered does anyone have a solution to a very specific oddity which has rendered OneDrive useless to me - and hence is preventing me purchasing it for use with my small business. Multiple Windows 11 PCs (all up to date, clean etc etc) - OneDrive working correctly, access personal vault and authenticate, all good can see files and access them. One PC hard-line ethernet, the other via WiFi OneDrive website - all working correctly including vault. Samsung Galaxy S10FE Android phone (all up to date, patched, clean etc etc). OneDrive app (v7.32.1) is working fine except for the vault... after authentication (PIN or Biometric I've tried both), the vault appears empty. Upon refreshing, it throws a nonsense "not connected to wifi/mobile data" error. Things to note... all devices are signed into the same MS account, I've tried different WiFi, just mobile data vs WiFi, I've uninstalled, rolled back to factory, cleared cache, reset app, logged-out and logged-back in again. Nothing root'ed or custom on the 'phone, just plain android with Samsung setup. I've confirmed definitely connected - as evidenced by other files upload and download fine, speedtest app shows steady 500/70 on the wifi. Also tried the same version of the app on a cheapie Motorola android phone, exactly the same issue. Can anyone help here - anyone else seen this? I need to make a decision as to whether to subscribe for my SB but currently it's useless - the vault is primarily what we need. Thanks in advance.Unusual behaviour on my PC. Access to all Microsoft services blocked.
One Drive does not connect. Microsoft.com loads on Chrome & Firefox but the link to the Microsoft account login page is dead. Outlook.com does not load at all. Connect to VPN (same country) and access to all Microsoft services reappears. Disconnect from VPN, connect to mobile hotspot (different ISP) and problem appears again. Reinstalled windows and problem persists. Wiped HDD and installed Linux and the unusual behaviour continues on Firefox and Chromium. Weird! All other devices on broadband and mobile internet are behaving normally. Any ideas? Curse? Nation-State?
Add Shortcut to Files fails
My wife and I have a family Office 365 subscription. I have shared a folder with her with permissions to edit. She gets the email confirming this and can open the link and see the files in the folder. When she clicks "Add shortcut to My files" she gets a message "1 shortcut wasn't added". This happens using Onedrive web (through Edge) and on the Onedrive app on her iPhone. On the iPhone she hit "Add Shortcut to Files" and it says "By addding "Folder Name" to your OneDrive, you can sync it on your computers with other OneDrive files". When she clicks OK it says "Adding" and then comes up with a message "Something went wrong". Any ideas?
Force OneDrive/Excel to return the local file path instead of a cloud URL
Hello, I have all my 3D models stored in a OneDrive-synced folder, including the Excel file that controls many of the model parameters. I work on three different PCs, so using OneDrive for synchronization would be ideal. However, my modeling software Solid Edge runs into a specific issue: it does find the linked Excel file in the OneDrive-synced folder and attempts to open it, but as soon as it tries to read the parameters, it gets stuck in an endless loop. The reason is that Excel no longer provides a normal local Windows file path for the workbook—even though the file is fully available offline. Instead, Excel exposes the OneDrive/SharePoint URL, and Solid Edge cannot process this URL, which causes the loop. What I have tried so far: Enabled “Keep files on this device” for the entire project folder Completely shut down OneDrive (disabled it and killed all OneDrive processes in Task Manager) Tried changing the stored Excel path inside Solid Edge from a local path to the OneDrive URL — Solid Edge does not accept URLs as valid paths None of these attempts solved the issue. If anyone has a reliable method to make Solid Edge read a OneDrive-synced Excel file as a local file path, I would really appreciate your help.OneDrive Files on-demand
Hello, I was wondering if anyone has some insight around OneDrive files on-demand. I found that clicking the button to free up space works just fine and all of my items switch to cloud unless I am accessing something, however, when I try to implement this via group policy, I can see the policy is being pushed because the files on-demand section of settings is now grayed out but it is not uploading everything to cloud. In fact, nothing seems to change like it does when I was able to click the button. We have tried this on multiple computers and get the same results. No GPO and the button works fine, with GPO, it's grayed out but doing nothing. Am I missing something with the GPO to force that upload to cloud? Any help with this would be greatly appreciated. Thanks!
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