Recent Discussions
OneDrive personal account not signing in 0x800704cf
OneDrive app (Windows 11) personal account has stopped working. Stuck on signing in. After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about not being connected to the internet. 0x800704cf. But the sign in works on a business account on the same PC. Does anyone have a fix? I have tried the following: restarting OneDrive reinstalling OneDrive clearing cahed credentials reseting OneDrive firewall/antivirus disable check check date and time settings web sign in works
Files are gone, folderstructure is there
Dear community, I have a one drive account with a extensive folder structure. Today I noticed that the folderstructure is intact (on my laptop and online) but the files are mostly gone for 90%, here and there a folder with some files. My account is a personal 356, have 1 terrabyte. I tried to restore the drive through the instructions I found online by Microsoft, go to settings, one drive restore, check recycle bin, etcetera. Nothing helped. I did not deleted the files manually. I honestly do not know what to do? Tried to get in contact with Microsoft but that is totally impossible. Is there anyone that has expirienced this also? I use onedrive now for many years and never had this. Please help
Critical OneDrive Data Loss – Files Disappeared Without Any Trace While Folder Still Exists
I am experiencing a serious data loss issue in OneDrive. One of my folders ("PHOTOGRAPHER") and all its subfolders still exist, but ALL files inside have disappeared completely. Important facts: Files were uploaded and confirmed to exist No deletion activity in logs Nothing in Recycle Bin Restore OneDrive does not recover them Personal Vault was never used This is NOT a user error and NOT a typical missing file issue. I have already contacted support multiple times, but I keep receiving the same template troubleshooting steps without any real investigation. My case was even closed without resolution. This appears to be a sync overwrite, corruption, or system-level data loss. As a paying customer, this raises serious concerns about data integrity and reliability of OneDrive. Has anyone experienced this before? Is there any way to recover data beyond the standard user tools? How can this be escalated to engineering level? This is critical data for me and I would really appreciate serious guidance. NB : I have attached a screenshot of the folder structure, including multiple subfolders, to clearly show that the folders still exist while all files inside them have disappeared.
Thumbnail previews not working after switch from Onedrive Private to Business
In short. After switching to Onedrive for Business (was using a personal Onedrive before), the thumbnail preview in Windows File Explorer stopped working for several filetypes. All files are synced and stored on my harddisk Moving them out of OneDrive makes the thumbnails reappear Before files are uploaded, the thumbnail shows up, but as soon as the file is uploaded and I refresh the folder or have to re-open it later, its showing the application Icon instead of the preview. For STL files, OneDrive replaces the preview created by powertoys with a different color and background. This is assuming it is able to create and the preview is not just the gray background without the 3D-Object. According to my research this is a known bug which exists since at least 2023. Still, I was not able to find any information about Microsoft at least working on a fix. The Thread on Microsoft "Learn" was closed: https://learn.microsoft.com/en-us/answers/questions/5299951/certain-onedrive-thumbnails-not-showing?orderby=newest&page=1&forum=msoffice-all&referrer=answers#answers Filetyps not working so far: Fusion 3D Files *.f3d Stereolytograhpy *.stl (sometimes yes, sometimes not) 3mf mov .CR3 files (Canon RAW files) .... If you are affected as well, please post which file types are not working for you.
Impossible to login
Hi, I was connected with Onedrive with one account A and I could see it in my File Explorer. Now I had to close that account (external email) and I created a new account B (outlook.com). I unsync the account A ... but now I can't connect account B the loading page of "Microsoft OneDrive" icon is not working and ... I can't see my onedrive in the File Explorer... Any idea? And I have not started yet to move all file from onedrive account A to onedrive account B thanks for your help Francesco
Account hacked - no real help anywhere
6h ago my account got hacked by some twerp from Russia. I wasn't quick enough to stop him as he changed my email, alt email, password, removed passkeys, 2FA and whatever else. Even clicking the "this is not me" on the recent sessions didn't do anything. Only one mail was given and that was the one that prompted me that something was wrong (had to check for phising too so lost precious seconds). I got logged out of my account completely and have been doing the same back and forth with microsoft "support" for the past hours. After filling in the Account Escalation form I get a mail stating that all is lost and that i pretty much need to suck it up. 1TB of files (also important ones) just gone? The support chat tells me to keep filling in the form and sending proof that i'm the owner to the email adress given but no reply has come. I need to get in contact with someone who can actually help in order to get my account back. None of the stuff works, the online forms loop me, I can't send codes cuz everything goes to the hackers account. Why can someone from Russia just login on my account and within 3 minutes change everything and there's NOTHING i can do about it? Why isn't anyone truly helping to get my files and account back - cuz everything connected to that account is of course gone too. Posting this from this account since the other one... is unusable for above reasons. I need help, I need all my files back.
OneDrive on MacOS Eating Up Huge Amounts of Storage
Hardware: M3 Max MacBook Pro 14" (14 Core CPU/30 Core GPU, 36GB, 1TB) Software: MacOS 26.4 OneDrive Version: 26.002.0105 (Mac App Store version) I use OneDrive to sync files between my PC (primarily used for gaming) and my MacBook Pro (pretty much everything else) mostly because I'm paying for Office 365. I've noticed in the MacOS storage storage section of settings, there's something taking up ~170 GB of storage. Digging around, I found the culprit: Library>Cloud Storage>OneDrive is currently sucking up ~143GB of storage. It seems like OneDrive is keeping large numbers of files stores locally. Legitimately have no idea why this is the way it is, or how to solve the issue (or if there is even a resolution). Like, why bother with files on demand when the application is going to store half the files locally, anyway?Enabling OneDrive Health Sync
Hello, once again being victimized by Microsoft 😒 Have a series of users reporting constant sync errors. We've reached out to Microsoft technical support and they just successively told us it was garbage and not to use it. Anyway, trying to get the Sync Health Dashboard to work, based off this document: https://learn.microsoft.com/en-us/sharepoint/sync-health?tabs=windows It's one of those Microsoft documents that the community CAN'T edit, so of course - it's out of date and incorrect. From what I can figure, based on research from other sources, most of this process is now arbitrary, and you have to create a 'EnableSyncAdminReport' in some policy location in the registry. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OneDrive < already exists, but not referenced by documentation Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive < key doesn't exist, but is referenced by documentation. but this sorta 'try it and see' methodology really upsets me. Anyone have any insight to this, and why the documentation team fails to update the documentation, or whether this process will work or not?
Files not accessible on OneDrive app
My files are not corrupted - if I download them form browser site of onedrive, they can be opened without issues. Nevertheless, my pc folder synced by the OneDrive app, which worked fine until today, became problematic. PDF files show an "access denied" message. Tried logging out and logging in, didn't help.Shorten local OneDrive path to avoid windows path length limitations
When we set up OneDrive for business, we keep the same local path on every pc: c:\OneDrive Since our company name is quite long, every synced SharePoint will be somthing like: c:\OneDrive\veryveryverylongcompanyname\project_xxxx Currently we are moving some local network drive folders to SharePoint or Outlook Groups and are facing path length conflicts due to the long base path. Any way to shorten your company name without changing it globally?
OneDrive for Android: Camera Backup keeps uploading screenshots
Hi all, Every so often when I check OneDrive, I see my Android phone has uploaded screenshots as well as camera photos. In the Android app, when I check the Camera Backup setting, the "Back up device folders" has the setting "Camera, Screenshots" However, when I click that value, and go into the "Organise new backups in subfolders" list, the Screenshots folder is _not_ actually selected as one to be uploaded. If I turn the folder on, then off, OneDrive will temporarily not upload images from my Screenshot folder. But eventually, it decide that again it should do this. How do I make this behaviour stop permanently? P.
anyone else keeping files on two clouds just in case onedrive goes down?
hey everyone seen a few posts here about files going missing or sync just stopping randomly and it got me thinking about how much we all just trust one cloud completely my situation is i have onedrive for work, google drive for stuff i share with clients, and dropbox still has old project files from years ago that i never got around to moving. so im constantly opening three different tabs just to find one file. pretty annoying honestly couple months back onedrive just didnt sync a folder for a few days. i only found out when i needed something on another laptop. nothing was actually lost but it made me a bit nervous about having everything in one place with no backup plan so i started looking for something that just shows all three drives together. found a tool called All Cloud Hub (allcloudhub.com) and been using it since. it puts all your connected drives into one dashboard so you can search across all of them at once instead of checking each one separately. you can also move files directly from onedrive to google drive without downloading anything to your computer first which saves a lot of time it connects through oauth so your login details never go to them and your files stay in your own accounts. nothing gets copied to their servers. free plan covers up to 3 cloud accounts which was enough for me wont fix microsofts sync issues obviously but at least if something breaks on one side your files are still somewhere else does anyone else do something like this or is it just me being paranoid lolUnable to @ mention external collaborators in comments within Office online files
Is anyone aware of whether Microsoft will someday enable the ability to @ mention users who do not belong to the M365 tenant within comments in Office online files? I've attached a screenshot of what this looks like in a Word Online file in OneDrive. There are a number of Microsoft feedback posts about this, but it really feels like an unnecessary gap in functionality. Anyone have any insights on roadmap?
Critical Sync Failure on macOS: Local data ignores Sync Engine unless manually opened
Environment: OS: macOS 15.7.4 (Sequoia) OneDrive Version: v.25.224.1116 File Provider: Apple File Provider (CloudStorage) framework The Problem: I am experiencing a persistent failure where OneDrive for Mac refuses to index or upload files moved into the local directory. The sync only triggers if I manually open each file or subdirectory, making bulk data management impossible. Files copied into ~/Library/CloudStorage/OneDrive-Personal remain in a "Pending" or "Online-only" state indefinitely. Standard "User Intent" triggers (opening the file) work, but the background daemon (fileproviderd) does not acknowledge local filesystem changes (FSEvents). Troubleshooting Already Attempted: 1) Standard Resets: Ran ResetOneDriveApp.command and OneDrive.app/Contents/MacOS/OneDrive /reset. 2) CLI Overrides: Attempted open /Applications/OneDrive.app --args -Settings (only opens Finder). 3) Metadata Clearing: Used xattr -rc to strip extended attributes and find . -exec touch {} to force timestamps; neither triggered the sync engine. 4) FileProvider Utility: fileproviderctl materialize is unresponsive or deprecated in this build. 5) Re-mounting: Attempted /unmount and manual cache clearing in Group Containers, but the UI remains "headless"—the Menu bar icon opens a Finder window instead of the Settings menu. Current State: OneDrive is functionally a "Pull-only" service. It downloads changes made on other devices, but will not "Push" local changes unless I recursively open every directory manually. Question: Is there a known method to force a full re-index of the File Provider local database when the standard reset flags fail to re-register the FSEvents observer?URGENT: OneDrive Restore Completed but Files Missing – No Engineer Assigned Since Dec 27
Hello, I am posting here as a last resort after more than 6 weeks of unresolved support. On December 26, 2025, I accidentally deleted a large number of files and emptied the Recycle Bin. On December 27, 2025, I immediately initiated a full OneDrive restore to a snapshot from December 19, 2025. The restore job shows: • Restore status: Completed • Thousands of restore events processed • However, hundreds of events failed (Save Conflict, Item Not Found in Recycle Bin) My storage usage dropped significantly (from 10+ GB to ~2.7 GB), and thousands of photos never reappeared. Restore logs show: • Multiple “Save Conflict” errors • Multiple “Item Not Found in Recycle Bin” errors • Backend SharePoint references (SPException) I opened an official support case on December 27, 2025. The current status still says: “A support agent is being assigned to your request.” No OneDrive engineer has contacted me in over a month. I am a paying Microsoft 365 subscriber. My questions: 1. Is there a way to confirm whether backend snapshot data still exists? 2. Does “Restore Completed” guarantee that the backend restore fully executed? 3. Can Save Conflict errors prevent large portions of data from being re-materialized? 4. Is escalation to the OneDrive backend team still possible beyond front-line support? This is not a basic user error case. The restore logs clearly show backend-level operations. If anyone from the OneDrive engineering team is monitoring this forum, I am urgently requesting technical escalation. Thank you.OneDrive stuck on "signing in"
Hi, I'm trying to use Onedrive and Onenote, but it seems to be really terrible 50% of the time. Sometimes when I log on my pc, it says I have to log in, and in doing so, is stuck on a "signing in" loop, until it says some error code about me not having an internet connection. Here's what I've tried: 1. Close and open Onedrive 2. Removing auth from the pc and adding it again 3. Reinstalling Onedrive 4. Change Wi-Fi 5. Do a /reset in Windows run AND cmd 6. Update drivers 7. Install the newest Onedrive from the website 8. Try the app-version found in Windows Store What am I supposed to do? I don't want to restart my pc every time it doesn't work, that's a terrible fix.
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